Steve Seely
Steve Seely at Heritage Toyota Catonsville

Steve Seely

Service & Parts Director

Heritage Toyota Catonsville

6324 Baltimore National Pike
Baltimore, MD 21228

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3 Reviews
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3 Reviews

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3 Reviews of Steve Seely

March 26, 2024

Dealership Rating
Employee Rating

Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke More

by 4 hour oil change
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ron Filling, Amanda Bell , Lani Akinyode, Daniel Matysek, Maggie Popham

Apr 03, 2024

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Customer Relations Manager, Alexandra Sanderson, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

March 25, 2024

Dealership Rating
Employee Rating

Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu More

by MHA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ron Filling , Maggie Popham, David

Apr 04, 2024

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Maggie Popha m, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Maggie directly at mpopham@mileone.com or 410.818.2560 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

March 15, 2024

Dealership Rating
Employee Rating

Adrianna provided exceptional customer service throughout my car buying experience. Her extensive knowledge allowed her to address all my questions without hesitation. Her impressive efficiency meant she did More

by April
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrianna Hinkley

Mar 17, 2024

Heritage Toyota Catonsville responded

Hi April, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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