Steve Tuschen

Always a smooth and painless experience. Matt is always incredibly helpful, kind and respectful individual! Matt is always incredibly helpful, kind and respectful individual! More

by caderasound Verified Customer Verified Customer

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I had a great truck-buying experience with the whole team at Walser Roseville GMC. I recommend them. at Walser Roseville GMC. I recommend them. More

by rob@mnbound.com Verified Customer Verified Customer

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The check engine light came on the day after I picked up my car. When I brought it to the service at your company, they looked at me and shrugged their shoulders because the error was not active and they ha my car. When I brought it to the service at your company, they looked at me and shrugged their shoulders because the error was not active and they had an aftermarket analyzer tool so it was a complete waste of time to bring it there and now I have to figure out what to do. More

by margomills33 Verified Customer Verified Customer

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Work is done on time at a reasonable price. People are Friendly. Seem to know what they're doing. People are Friendly. Seem to know what they're doing. More

by dajr48 Verified Customer Verified Customer

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Always had a good experience with walser GMC and I hope I always will thanks. always will thanks. More

by albow3522 Verified Customer Verified Customer

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I purchased a 2021 Yukon and had a good experience with their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours of driving the audio system starting cutting out every 20 seconds, and within the first few weeks the windshield started leaking. Their response to me was “that’s why we sell extended warranties”. Which isn’t wrong- but still something to keep in mind when I had issues within hours of purchase. The windshield needed a reseal, and I haven’t had the audio looked at because it will probably be spendy. Overall, the purchase experience was good, they gave me fair value for my trade, but following was disappointing. More

by Catherine.cagle Verified Customer Verified Customer

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The facilities appeared to be clean and organized. The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with. We will definitely recommend him to friends and work with him in the future when looking to upgrade vehicles. More

by deankirchberg Verified Customer Verified Customer

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I've been treated like an intelligent, knowledgeable person and never felt pressured or taken advantage of. Everyone is friendly and professional. person and never felt pressured or taken advantage of. Everyone is friendly and professional. More

by COLORADOLASS Verified Customer Verified Customer

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Poor communication, no customer service standards, feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wi feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wife called and the service advisor hung up on my wife and when she called back he said he had to move cars and that is why he hung up, I’m a paying customer and I would think they would like to make the customer happy but I guess not. I will not be buying or servicing any vehicles at this dealership. You will get the runaround and not a straight answer from the advisors. The SUV is still at the service shop with no updates it’s unacceptable. I do understand that stuff happen with delays but at least call with daily or bi-daily updates. More

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I am still very disappointed with the quality of the rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he woul rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he would contact L&H and get back to me. Then I had to take pictures and I should bring it back to them. I told him he needs to address this with your subcontractor. It’s your name ultimately on this work. When it was returned after a second application, it looked the same. My areas of concern in the wheel wells and rocker panels did not look any different. Steve was defending L&H’s workmanship and recommending I bring it back myself. I showed him the before and after pictures, and he still stood behind L&H. I’m still not satisfied. Tim Carney More

by tdjd Verified Customer Verified Customer

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