Steve Tuschen

They welcomed me, took my keys. Showed me where I could wait. Always friendly every time I come in. Showed me where I could wait. Always friendly every time I come in. More

by MIKEPETERSEN61 Verified Customer Verified Customer

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The managment and technicians at this dealership went above and beyond to solve an issue with my vehicle after the initial attempt failed. They fixed it in a timely manner and made it as convenient as po above and beyond to solve an issue with my vehicle after the initial attempt failed. They fixed it in a timely manner and made it as convenient as possible for me. Very impressed More

by gabrieltoddjohnson Verified Customer Verified Customer

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Vehicle not explained properly prior to purchase, after purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance i purchase told by management that customers need to do more research themselves instead of relying on asking the dealership questions. No assistance in resolving issue if it would cost the dealership money. I was told management was not able to help at this time with resolving my issue since it would cost them money, I worked at a dealership- I am very aware of what actually can and can’t be done. Dealership does not stand by their return policy, even when offering to purchase a different vehicle in exchange- policy states 300 miles OR 3 days. Not and, not whichever comes first. This was not upheld as the drive home was over 300 miles. The only solution given by the dealership was to take a 20k loss on trading it back in. Customer service is top priority supposedly, but rather than take a small loss on doing right by the customer to create long term business, rapport, and referrals, it will cost significantly more in negative feedback to the community, legal fees on policies, and lost business from as many prospects as possible. Sold a vehicle without answering the vital questions or information needed to make an informed decision, and then unwilling to help after the fact due to the cost, show where customer priorities are. More

by Jordang651 Verified Customer Verified Customer

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You had my car for a week and a half for recall work. Nothing was done, All I got out of the ordeal was a car wash. Nothing was done, All I got out of the ordeal was a car wash. More

by none24 Verified Customer Verified Customer

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Always a smooth and painless experience. Matt is always incredibly helpful, kind and respectful individual! Matt is always incredibly helpful, kind and respectful individual! More

by caderasound Verified Customer Verified Customer

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I had a great truck-buying experience with the whole team at Walser Roseville GMC. I recommend them. at Walser Roseville GMC. I recommend them. More

by rob@mnbound.com Verified Customer Verified Customer

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The check engine light came on the day after I picked up my car. When I brought it to the service at your company, they looked at me and shrugged their shoulders because the error was not active and they ha my car. When I brought it to the service at your company, they looked at me and shrugged their shoulders because the error was not active and they had an aftermarket analyzer tool so it was a complete waste of time to bring it there and now I have to figure out what to do. More

by margomills33 Verified Customer Verified Customer

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Work is done on time at a reasonable price. People are Friendly. Seem to know what they're doing. People are Friendly. Seem to know what they're doing. More

by dajr48 Verified Customer Verified Customer

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Always had a good experience with walser GMC and I hope I always will thanks. always will thanks. More

by albow3522 Verified Customer Verified Customer

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I purchased a 2021 Yukon and had a good experience with their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours of driving the audio system starting cutting out every 20 seconds, and within the first few weeks the windshield started leaking. Their response to me was “that’s why we sell extended warranties”. Which isn’t wrong- but still something to keep in mind when I had issues within hours of purchase. The windshield needed a reseal, and I haven’t had the audio looked at because it will probably be spendy. Overall, the purchase experience was good, they gave me fair value for my trade, but following was disappointing. More

by Catherine.cagle Verified Customer Verified Customer

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