Steve Tuschen

Immediate service was needed on the vehicle. I've never bought a barely used car that needed immediate service. You'd think the dealer would at least change the oil and rotate the tires before I've never bought a barely used car that needed immediate service. You'd think the dealer would at least change the oil and rotate the tires before reselling it. More

by Erik.mortensen Verified Customer Verified Customer

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We bought a Yukon here about 1 month ago. Our experience at the dealership was great, but after purchasing our 2024 Yukon, that same day we drove it home we noticed a squeak. We reached out t Our experience at the dealership was great, but after purchasing our 2024 Yukon, that same day we drove it home we noticed a squeak. We reached out to the dealer immediately and sent a video of the sound. We live a couple hours away so bringing it right back to the dealership wasn’t an option. Unfortunately they did not offer to remediate the issue which was a dry belt needing to be replaced. They said since it wasn’t powertrain they would not cover. I used a local gmc certified dealer to fix it but I was required to foot the $500 bill even though the squeak was present the same day we purchased the vehicle. Had we stepped outside of the car while it was running it would’ve been obvious after the test drive. Most others we spoke to (including the local dealership) expected Walser would cover the expense even out of goodwill. I’ve lost some respect and trust and may not go back when it’s time to upgrade. Please keep that in mind for anyone who’s traveling to Walser (which they told me is common due to large inventory availability). More

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I did not have a good experience I was not happy with the service contacting corporate made no difference still haven’t received a return call about a serious incident with employee service contacting corporate made no difference still haven’t received a return call about a serious incident with employee More

by ebonyknight68@gmail.com Verified Customer Verified Customer

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2/5 stars I recently purchased a Yukon from Walser. Our salesperson Nick was a genuinely nice guy, but the overall experience was frustrating enough that I can't give it a strong rating. The contrac Our salesperson Nick was a genuinely nice guy, but the overall experience was frustrating enough that I can't give it a strong rating. The contract process was a pain. There were dealer add-ons in the paperwork that I wasn't made aware of upfront. Worth reading everything carefully before you sign. Getting the vehicle set up the way I wanted required three trips back to the dealership. That's a lot of time to invest after you've already handed over your money. On top of that, there was already a component on the vehicle that needed to be replaced, and the car wasn't properly cleaned at pickup. I've bought from Luther Volkswagen in the past and the experience there was significantly smoother. Walser has decent people, but the process has some real gaps. Hopefully they tighten things up. More

by ryanb Verified Customer Verified Customer

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Covient service hours to fit a crazy schedule. Clean. Very customer friendly. Professional and Pleasant service staff. Clean. Very customer friendly. Professional and Pleasant service staff. More

by kmramisch2122 Verified Customer Verified Customer

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Claudia was so easy to work with. No pressure at all but lots of good advice. As I was driving home, I noticed a problem with the tire pressure. I called and made an appointment to No pressure at all but lots of good advice. As I was driving home, I noticed a problem with the tire pressure. I called and made an appointment to check it out. There was a problem with the rim and they fixed it no charge. More

by naturelady0422 Verified Customer Verified Customer

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Worked with Daniel and the experience was great! He answered all of my questions and was able to get us financing through GM. The process took very little time which was important to our busy family He answered all of my questions and was able to get us financing through GM. The process took very little time which was important to our busy family. More

by gray7 Verified Customer Verified Customer

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The sales guys was new and did an ok job selling me what I wanted. The new/used truck had a vibration right off the lot and its been difficult getting it in for that service. The explanation i recieved for I wanted. The new/used truck had a vibration right off the lot and its been difficult getting it in for that service. The explanation i recieved for not checking it when I was there for service was unacceptable to a $65k purchase. The issue is still not resolved. More

by Coach1_jim Verified Customer Verified Customer

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Friendly staff, very nice dealership, and great coffee while you wait. Oil change took longer than expected, but things happen. Overall a good experience. while you wait. Oil change took longer than expected, but things happen. Overall a good experience. More

by briangunderson1 Verified Customer Verified Customer

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Car was fixed promptly and seems to be working fine. Nice waiting area with coffee and popcorn. Nice waiting area with coffee and popcorn. More

by Tom Verified Customer Verified Customer

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