Steve Tuschen | Page 2

Everyone was very nice and helpful, took time with us and answered all are questions. answered all are questions. More

by grams7.mn Verified Customer Verified Customer

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There were a lot of issues with my vehicle and they did. Everything above and beyond, to accommodate to fix, and to make sure that things got handled correctly. I would recommend their services they're will Everything above and beyond, to accommodate to fix, and to make sure that things got handled correctly. I would recommend their services they're willing to listen. I'm willing to work with you More

by Ahansonavp Verified Customer Verified Customer

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Failed to meet customer service request, installed and tried to pass on wrong parts for my vehicle tried to pass on wrong parts for my vehicle More

by Carole.doyle56 Verified Customer Verified Customer

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I was treated so well and the show room was in great shape, thanks Nick and the Walter team for taking care of me and getting me in a safe car! shape, thanks Nick and the Walter team for taking care of me and getting me in a safe car! More

by alysa.thomas Verified Customer Verified Customer

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Let me prep this by saying that my hearing probably contributed to the “misunderstanding” we had with the Pulse part of the transaction. It was covered quickly sandwiched around words like free and cr contributed to the “misunderstanding” we had with the Pulse part of the transaction. It was covered quickly sandwiched around words like free and credit. After I flatly refused the undercoat option at that kiosk, he did not take us to the Pulse kiosk most likely expecting the same result. If we had not been rushed thru the signing process or given hard copies of what we signed before we left this whole mess would have been avoided in my opinion. While pricing seemed fair, it is clear they expect to sell you multiple forms of protection - over $4000 worth on a $21,000 car - only $70/month for 5 years. As any good business, I expect they had some form of stop loss in effect - most of the $4000 is profit. The pace of the transaction is frustrating and aggravating until they rush you out the door after seeing no other sales opportunities. Took 3+ hours - should have been half that at most. No car price issue and 850+ credit - only thing of any significance needed was test drive. Script and delays were almost predictable. The rapport the salesman was trying for was not achieved. After several emails to Walser requesting the $399 for the unwanted Pulse, Steve (store manager?) agreed to refund the cost. I made a service appointment and had it removed. He confirmed the removal on Saturday and said he would request a check the following Monday and it would be mailed Tuesday - that was 2 weeks ago! They had a chance redeem themselves but chose accountant’s revenge instead. Assumed incorrectly this was going to be a win-win transaction but the same old deceptive practices are alive and prospering at this dealership. Service writer was cordial and removal was prompt but little else positive to say about my Walser experience. Original battery died within 2 weeks - not surprising at 5 years old. Thankfully the stop/start function didn’t fail in a line of traffic. More

by Camper5 Verified Customer Verified Customer

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Very helpful, knowledgeable and welcoming. My first experience with Walter Roseville was exceptional. Very satisfying. . My first experience with Walter Roseville was exceptional. Very satisfying. . More

by ckmoore18 Verified Customer Verified Customer

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Everyone is so incredibly kind and helpful. We had the best service from buying our car to having work done on it. We highly recommend! We had the best service from buying our car to having work done on it. We highly recommend! More

by Allie.Duellman Verified Customer Verified Customer

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The dealership ignored a check engine light when it was in for service and sent me on my way with a vehicle stuck in limp mode. Upon returning to the dealership I was told they could look at it again tomor in for service and sent me on my way with a vehicle stuck in limp mode. Upon returning to the dealership I was told they could look at it again tomorrow and no loaner was available. I had to speak to a Sales Manager to get a loaner and be on my way. The next day they called and quoted me an outrageous price to ‘fix’ my vehicle. We chose not to fix it and picked up the vehicle. Upon pick up and being sent a service walk through video of the issue we see the service dept broke a $40 GM part that they taped to the vehicle instead of fixing. More

by jen.clark87 Verified Customer Verified Customer

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Our saleslady was new but still did awesome. The gentleman helping her really knew what he was doing. They were both very pleasant to work with. The gentleman helping her really knew what he was doing. They were both very pleasant to work with. More

by kleinbeckrhonda Verified Customer Verified Customer

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On time. Job done right. One of the best mechanics. Easy to work with. I will continue to bring my truck here. Job done right. One of the best mechanics. Easy to work with. I will continue to bring my truck here. More

by ronclinton Verified Customer Verified Customer

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