Steve Tuschen | Page 25

Communication was a real problem. I was told things would happen by the person I spoke with but the next person I spoke with had no knowledge of what the first person said. I was told things would happen by the person I spoke with but the next person I spoke with had no knowledge of what the first person said. More

by AAK Verified Customer Verified Customer

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Had my car 19 days car works engine light still on so I can’t use my automatic car starter. That’s where we left it at. change my fuel, injector, fuel pump, engine, light still on can’t use my automatic car starter. That’s where we left it at. change my fuel, injector, fuel pump, engine, light still on More

by myles.mcdonough3121 Verified Customer Verified Customer

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Always consistently excellent experience with the advisors and the work when I bring in my truck advisors and the work when I bring in my truck More

by millers1528 Verified Customer Verified Customer

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I purchased a 2024 Yukon SLT in December. I did the purchase over the phone and email & text. Nick & Jason went above and beyond to meet my needs of the 2024 Yukon. Outstanding customer s I did the purchase over the phone and email & text. Nick & Jason went above and beyond to meet my needs of the 2024 Yukon. Outstanding customer service! A big shout out to Walser in Roseville! More

by njundhjem Verified Customer Verified Customer

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Terrible when it comes to service. Say one thing do another. Very frustrating when it comes to what is covered when it comes to warranty. Say one thing do another. Very frustrating when it comes to what is covered when it comes to warranty. More

by David Verified Customer Verified Customer

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The technician broke one of my tire studs while trying to rotate my tires, and they tried to charge me to replace the part and labor to repair it. They admitted that their technician didn’t know how to work rotate my tires, and they tried to charge me to replace the part and labor to repair it. They admitted that their technician didn’t know how to work on the make and model of my car and told me it was going to be over $200 for the part and labor because he was going to need extra time to figure out how to work on my car. I needed my car back because they had it all day in the shop and told them I was not going to pay them to repair what they broke. So, I took my car back with a broken tire stud and had to drive around with it for over a week until I had time to deal with the situation. A week or so later, I called and spoke with the general manager about the situation. He was not helpful. He treated me like I was at fault and said that they were still going to charge me to fix what their technician broke. I was very upset with that response, but took my car in to get it fixed anyway because I didn’t want to keep driving around with a broken part in my tire. They decided not to charge me after I came in and made my case again about how I was upset with the situation. That was good on their part. However, the stress from this situation ensures I’ll never be back and never let them touch my car again. There should be a better protocol for these situations. No accountability and poor treatment of a repeat customer who’s used them for years. You need improvement of how you treat customers when you are at fault. And you should never allow a technician who is unfamiliar with a certain make and model to work on that car. Very upset and never going back! #poorcustomerservice More

by VLee651 Verified Customer Verified Customer

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Your inventory is very impressive, i liked they app for sending in pictures of my truck that i was trading in sending in pictures of my truck that i was trading in More

by troyt0 Verified Customer Verified Customer

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Overall happy with the service in getting our repaired. Unfortunately it was a holiday week and took 2 days to get the parts. Appreciate that Walser Warranty approved the repairs quickly and the communicat Unfortunately it was a holiday week and took 2 days to get the parts. Appreciate that Walser Warranty approved the repairs quickly and the communication of the Service Team. More

by dkozlowski1224 Verified Customer Verified Customer

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The worker that was nice and take a good care and was friendly, the daller is very ncie too friendly, the daller is very ncie too More

by sinablee Verified Customer Verified Customer

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Great customer service and understandable for all questions customers looking for. Thank and appreciate for supper service questions customers looking for. Thank and appreciate for supper service More

by LATAA48 Verified Customer Verified Customer

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