The building inside and outside was clean, everyone
greeted us warmly, they have some of the best popcorn
greeted us warmly, they have some of the best popcorn
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by linda651
Verified Customer
Verified Customer
Other Employees Tagged:
Nick sales man was great
Dec 30, 2025 -
Walser Buick GMC Roseville responded
Thank you for the fantastic review! We’re so glad you enjoyed your visit and noticed our clean and welcoming environment. Our team loves creating a warm atmosphere—and yes, we’re proud of that popcorn too! We appreciate your feedback and look forward to seeing you again soon.
I had the undercoating, put on my car today.
They came and picked up my car and brought it back to me. Great service! Thank you!
They came and picked up my car and brought it back to me. Great service! Thank you!
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by MARYELACEY
Verified Customer
Verified Customer
Dec 29, 2025 -
Walser Buick GMC Roseville responded
Thank you so much for your kind words! We’re glad to hear you had a great experience with our undercoating service and appreciated the convenience of pick-up and delivery. Providing excellent service and making things easy for our customers is always our goal. We truly appreciate your trust and look forward to helping you again in the future!
My experience with the sales associate was very
professional as well as friendly, even after the purchase of the car.
My experience with the service department was not quite as I expected.
professional as well as friendly, even after the purchase of the car.
My experience with the service department was not quite as I expected.
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by schw0716
Verified Customer
Verified Customer
Other Employees Tagged:
Jon Kuehne, 5 star
Dec 29, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback and for the 5-star rating! We’re delighted to hear that your experience with our sales associate was both professional and friendly, even after your purchase—that’s exactly the level of service we strive for. We’re sorry to learn that your experience with our service department didn’t fully meet your expectations. Your comments are valuable, and we’ll use them to improve and ensure every visit is exceptional. Please don’t hesitate to reach out if there’s anything we can do to make things right.
Great problem solving.
Professional. Nice waiting area. Friendly. Pretty fast. Good communication. And follow through .
Professional. Nice waiting area. Friendly. Pretty fast. Good communication. And follow through .
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by livelovelifegirl
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2025 -
Walser Buick GMC Roseville responded
Thank you so much for the wonderful feedback! We’re glad to hear that our team delivered great problem‑solving, clear communication, and professional service from start to finish. It’s also great to know you enjoyed our waiting area and the overall speed of your visit. We truly appreciate you choosing us and look forward to helping you again whenever you need us.
Love the customer waiting area — clean, light-filled,
comfortable, complimentary water and popcorn. My beef is that I was told the service would take four hours. Five hours later I went out to talk to
comfortable, complimentary water and popcorn. My beef is that I was told the service would take four hours. Five hours later I went out to talk to the gentleman at the desk who said it would be another 15 minutes. My expectation was that this man would have “Checked in” with me to update me on timing (seeing as how I waited way beyond the amount of time I was told). It was as if he had no idea I had been sitting in the awaiting area for five hours.
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by ljohnson019
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our clean, comfortable waiting area, but we’re truly sorry about the extended wait and lack of communication during your visit. You should never have to seek out an update after waiting far beyond the original timeframe, and we understand how frustrating that must have been. Your experience shows we missed the mark on keeping you informed, and we appreciate you bringing this to our attention so we can address it with our team. We hope to provide you with a smoother, more timely visit next time.
The technicians really didn't know what they were doing
they left some bolts loose oil all over everything under the hood the check engine came and my vehicle stalled had to have it towed back to the shop.
they left some bolts loose oil all over everything under the hood the check engine came and my vehicle stalled had to have it towed back to the shop. And they reprogrammed but my vehicle now runs rough and it has not been the same vehicle since they worked on it the reason I brought my vehicle in the service department is because it had noise which they pulled the motor apart and they never did properly diagnose it
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by WALLY09
Verified Customer
Verified Customer
Other Employees Tagged:
Josh Olson
Dec 22, 2025 -
Walser Buick GMC Roseville responded
"Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered after your service visit. This is not the level of quality, care, or accuracy we expect from our technicians, and we understand how frustrating and concerning this must have been—especially after multiple visits and a tow‑in. We take feedback like this very seriously and would appreciate the opportunity to review what happened and work toward a proper resolution. Please reach out to Mike Troke 651-604-1700 so we can address this directly and ensure your vehicle is taken care of the right way.
Not helpful and try to charge extra even the car just
purchased in a week brand new.
purchased in a week brand new.
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by kevin
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially with a vehicle that was just purchased. This is not the level of support or clarity we aim to provide, and we understand how frustrating this must have felt. We’d appreciate the chance to look into what happened and make things right. Please reach out to our General Manager Steve Tuschen 952-467-8633 so we can address this directly and work toward a better experience moving forward.
Very thorough handling of factory recall.
Recommended services and was very pleasant to deal with. Appreciated the professionalism and attention to detail
Recommended services and was very pleasant to deal with. Appreciated the professionalism and attention to detail
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by svergin
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
Thank you for the fantastic 5‑star review! We’re glad to hear our team handled your factory recall thoroughly and provided helpful service recommendations along the way. It’s great to know you found everyone pleasant, professional, and attentive to the details that matter. We truly appreciate your feedback and look forward to assisting you again!
I like bringing my car the service is good and everyone
is very friendly and helpful
is very friendly and helpful
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by Pauline
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
"Thank you for the wonderful 5‑star review! We’re glad to hear you enjoy bringing your car to us and that our team continues to provide friendly, helpful service. It means a lot to know you trust us with your vehicle. We look forward to seeing you again!
Service department are courteous.
Answers and returns calls promptly. On the other hand parts department are a ghost, I've left messages for 2 weeks everyday without a return call.
Answers and returns calls promptly. On the other hand parts department are a ghost, I've left messages for 2 weeks everyday without a return call.
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by Punnarinkoy
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
Thank you for the 5‑star review and for recognizing our service department’s courtesy and prompt communication. We truly appreciate your kind words. We’re very sorry to hear about your experience with our parts department—that’s not the level of responsiveness we aim to provide. Your feedback is extremely valuable, and we’ll be addressing this with our team to ensure it’s corrected. Thank you for bringing it to our attention, and we look forward to providing you with a smoother experience moving forward.
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2 yrs, 4 mos
