Fifteen word minimum No no no.
Nay nay nay. Nix nix nix. Not me. Done.
Nay nay nay. Nix nix nix. Not me. Done.
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by kbweitz
Verified Customer
Verified Customer
Feb 09, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5‑star review! We appreciate your fun message and are glad we could provide a great experience. Your feedback means a lot to our team, and we look forward to seeing you again!
Was able to take a look at my issue last minute and made
sure I was in the loop
sure I was in the loop
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by austind
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2026 -
Walser Buick GMC Roseville responded
We’re pleased that our team could address your GMC Sierra 1500 issue on short notice and keep you in the loop. Let us know if you need any further assistance.
Pleasant nice customer service.
Fixed my car but same problem with my tire sensor being off the first time now a different sensor is not working, it is costly for me.
Fixed my car but same problem with my tire sensor being off the first time now a different sensor is not working, it is costly for me.
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by Sharon Durand
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2026 -
Walser Buick GMC Roseville responded
Thank you so much for the 5-star rating and for your kind words about our team’s service! We’re glad we could assist with your initial repairs.
However, we are concerned to hear that you're now experiencing a new sensor issue so shortly after your last visit. We understand how frustrating and costly recurring vehicle issues can be
It was a painfully slow process, even though I went in
knowing the vehicle I wanted to purchase. They wouldn't work me on the price at all. Really pushed an overpriced and not worth it (kind of scam-y) "o
knowing the vehicle I wanted to purchase. They wouldn't work me on the price at all. Really pushed an overpriced and not worth it (kind of scam-y) "only get your vehicle worked on here" extra cost program
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by ...
Verified Customer
Verified Customer
Jan 30, 2026 -
Walser Buick GMC Roseville responded
Thank you for your feedback. I’m sorry to hear that your experience wasn't as efficient as you hoped, especially since you came in prepared. We know your time is valuable, and we are constantly working to streamline our paperwork process.
Regarding our pricing, we use a 'One Price' strategy to ensure every customer gets our best price upfront without the need for stressful negotiations. While we understand this is different from the traditional dealership model, it’s designed to provide total transparency.
Additionally, I’m sorry that our protection options felt pushed. Our goal is to present Walser Autoguard plans as a way to protect your investment, but they are always optional. We never want a customer to feel pressured into a service that doesn't fit their needs.
We’d appreciate the chance to talk more about your experience and how we can improve. Please reach out to our General Manager Steve Tuschen 952-467-8633
Bought a 26000 dollar truck.
Picked it up, had less than an eighth of a tank of gas. A week later realized the battery was shot. Two weeks later the brakes are shrieking like ban
Picked it up, had less than an eighth of a tank of gas. A week later realized the battery was shot. Two weeks later the brakes are shrieking like banshees. Not sure what 240 points were inspected, but batteries and brakes should have been on the list. Not happy really. Except for the fact it's a sierra denali and looks great. Almost forgot, Walser offers a 250 dollar discount for veterans, they tried to screw me out of that as well.
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by ddm1357
Verified Customer
Verified Customer
Jan 29, 2026 -
Walser Buick GMC Roseville responded
Thank you for taking the time to share this feedback. First and foremost, thank you for your service. I am sincerely sorry that your experience purchasing this Sierra Denali has been anything but premium.
It is disappointing to hear that we missed the mark on the basics—from the fuel level at pickup to the battery and brake issues you've described. Our Walser 240-point inspection is designed to catch exactly these types of wear-and-tear items, and it is clear we fell short of our standards in this instance.
Furthermore, I want to personally apologize for the experience regarding our $250 Military Discount. At Walser, we are proud to offer this "thank-you" price drop to all veterans with just a valid ID, and it should never be a struggle to receive it.
We would like to make this right. Please reach out to me directly General Manager Steve Tuschen 952-467-8633 so we can discuss a resolution for the maintenance items and ensure your veteran discount has been resolved. We value your business and hope to regain your trust."
They could not tell me what they used for oil in the
tuck and it was not on the paperwork. The next day the warning lights came on for tire pressure and I had to stop and fill them up. This was the wers
tuck and it was not on the paperwork. The next day the warning lights came on for tire pressure and I had to stop and fill them up. This was the werst service I have ever had.
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by topkee
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2026 -
Walser Buick GMC Roseville responded
We sincerely apologize for the experience you had with your recent service. Providing clear information and ensuring your vehicle is road-ready are our top priorities, and it's clear we missed the mark this time. We would like to make this right—please contact our General Manager Steve Tuschen 952-467-8633 so we can identify the oil used in your truck and address the tire pressure issue immediately.
Jan 27, 2026 -
topkee responded
They had to go and find what was used for oil and they did.
But it should have been documented.
I filled the tires with air and they seem to be holding.
But I was on a biasness trip and really did not have the time for something that should have been checked the day before.
Never before have I ever gone through car buying process
in less than an Hour!
Qudos!!
in less than an Hour!
Qudos!!
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by kory6
Verified Customer
Verified Customer
Jan 27, 2026 -
Walser Buick GMC Roseville responded
Thank you so much for the 5-star review! We are thrilled to hear that we could get you through the car-buying process in less than an hour. Providing a fast and seamless experience is exactly what we strive for. Enjoy your new ride, and we look forward to seeing you again!
Your service writer Josh was excellent at his job.
Very knowledgeable and friendly. Excellent communication skills.
Very knowledgeable and friendly. Excellent communication skills.
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by cnelson31
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2026 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review! We are so glad to hear that Josh provided such an excellent experience. We pride ourselves on clear communication and expertise, and it’s wonderful to know his knowledge and friendly attitude made a positive impact on your visit. We will be sure to share your kind words with him!
It took at least two hours to purchase our vehicle after
we had decided to buy. It felt like a trick or in an effort to get us to by more of the “Add-ons”. We were paying cash, so no financing, just time
we had decided to buy. It felt like a trick or in an effort to get us to by more of the “Add-ons”. We were paying cash, so no financing, just time wasting. We won’t be going to Walser for any future purchases. We had agreed to buy oil changes , but they did get include it in our purchase. When we got the keys, we left in a hurry, angry. ( they did put a new battery in the care in the 3 plus hours we were there total ( my wife says it was closer to 4 hours)
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by Watermark84
Verified Customer
Verified Customer
Jan 20, 2026 -
Walser Buick GMC Roseville responded
We sincerely apologize for the frustration and the excessive time it took to complete your purchase. This is certainly not the experience we strive to provide, especially for a cash transaction where efficiency should be a priority. We value your time and regret that our process felt like an attempt to push 'add-ons' rather than a service to you.
Regarding the oil changes, if you do not wish to keep that plan, we will certainly issue a full refund for that portion of the purchase. We would appreciate the opportunity to make this right and regain your trust. Please contact our General Manager Steve Tuschen directly at 952-467-8633 so we can resolve the refund and address your concerns personally.
Jesse located the Buick Encore I had been waiting for!
Jesse was very helpful & courteous.
Jesse was very helpful & courteous.
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by gpbooga
Verified Customer
Verified Customer
Jan 13, 2026 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback and for recognizing Jesse’s helpful and courteous service. We’re glad he was able to locate the Buick Encore you’d been waiting for. If there’s anything we could have done to make your experience even better, we’d truly appreciate the chance to learn from it. We hope to serve you again.
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