Steve Tuschen | Page 7

Walser Buick GMC Roseville responded

Thank you for the fantastic review! We’re thrilled to hear that your salesperson provided friendly, knowledgeable service with no pressure. It’s great to know you felt confident with your trade-in value and the price on your new vehicle—that’s exactly the experience we strive to deliver. We appreciate your business and look forward to serving you again in the future!

Walser Buick GMC Roseville responded

Thank you for sharing your experience! We’re glad to hear the online purchase process went smoothly and that our sales team made your visit pleasant. Driving four hours is a big commitment, and we truly appreciate you choosing us for your vehicle purchase. If there’s anything we can do to make your next experience a 5-star one, please let us know—we’d love the opportunity!

Walser Buick GMC Roseville responded

We’re very sorry to hear about your experience. A remote key issue should never feel like your problem to solve, and we understand how frustrating that must be. Our goal is to make every purchase smooth and worry-free, and it’s clear we fell short. Please reach out to us directly at General Manager Steve Tuschen 952-467-8633 so we can review your situation and work toward a resolution. Your feedback is important, and we’d appreciate the chance to make this right.

Walser Buick GMC Roseville responded

Thank you for the 5-star review! We’re happy to hear your transaction was smooth and quick—just the way you wanted it. Our team works hard to make the process efficient and hassle-free, and it’s gre

Walser Buick GMC Roseville responded

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience and that our pricing, warranty, and low-pressure approach made the process easy for you. Nick will be delighted to know his attentiveness and enthusiasm stood out—it’s exactly the experience we strive to provide every customer. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything down the road. We look forward to serving you again!

Walser Buick GMC Roseville responded

Thank you for the amazing feedback! We’re so glad to hear your service experience was fast, honest, and hassle-free. It’s great that your technician made you feel confident and cared for—that’s exactly what we aim for with every visit. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service for years to come!

Walser Buick GMC Roseville responded

Thank you for the 5-star review! We’re thrilled to hear your online purchase process was smooth and that our team made everything ready for you when you arrived. Providing a convenient and accommodating experience is what we strive for. Enjoy your new vehicle, and we look forward to serving you again!

Walser Buick GMC Roseville responded

“Thank you for your 5-star review! We appreciate your patience while waiting for the parts, and we’re glad our team kept you informed and resolved the issue. Your trust means a lot to us, and we look forward to serving you again!”

Walser Buick GMC Roseville responded

Thank you so much for the fantastic 5-star review! We're thrilled to hear that your experience with us was smooth and that our team could assist with your Chevy Silverado's transmission under your extended warranty. Keeping you informed and getting the job done efficiently is always our goal, and it's great to know we delivered. Your recommendation means the world to us — we truly appreciate your trust and support!

Walser Buick GMC Roseville responded

Thank you so much for your continued loyalty over the past 12 years — we truly value your trust and are grateful for your 5-star review. It means a lot to us that you've consistently chosen our team to care for your vehicle. We’re sorry to hear that your recent experiences haven’t met the standard you’ve come to expect. Your feedback about oil change pricing and the online scheduling process is important, and we’re actively working to improve both. Clear communication and fair pricing are priorities for us, and we want to ensure your future visits feel just as smooth and satisfying as they used to. Please don’t hesitate to reach out directly if there’s anything we can do to assist or make things right. We’re here for you and appreciate the opportunity to keep earning your trust.