Service department are courteous.
Answers and returns calls promptly. On the other hand parts department are a ghost, I've left messages for 2 weeks everyday without a return call.
Answers and returns calls promptly. On the other hand parts department are a ghost, I've left messages for 2 weeks everyday without a return call.
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by Punnarinkoy
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
Thank you for the 5‑star review and for recognizing our service department’s courtesy and prompt communication. We truly appreciate your kind words. We’re very sorry to hear about your experience with our parts department—that’s not the level of responsiveness we aim to provide. Your feedback is extremely valuable, and we’ll be addressing this with our team to ensure it’s corrected. Thank you for bringing it to our attention, and we look forward to providing you with a smoother experience moving forward.
Good experience from start to finish.
The work was completed on time and at the quoted price
The work was completed on time and at the quoted price
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by mattdbrewers
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Walser Buick GMC Roseville responded
Thank you for the 5‑star review! We’re glad to hear you had a great experience from start to finish and that the work was completed on time and at the quoted price. We appreciate your trust in us and look forward to helping you again in the future.
Service managers are always attentive, patient and
thorough. Technicians are very knowledgeable and understand customer's needs.
thorough. Technicians are very knowledgeable and understand customer's needs.
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by Eric Zachary
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Walser Buick GMC Roseville responded
Thank you for the wonderful 5-star review! We’re thrilled to hear that our service managers’ attentiveness and thoroughness made a positive impression, and that our technicians’ knowledge met your expectations. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service in the future!
Great experience overall.
Nick was super helpful and he followed up with any question I had.
Nick was super helpful and he followed up with any question I had.
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by dmulcahy
Verified Customer
Verified Customer
Dec 08, 2025 -
Walser Buick GMC Roseville responded
Thank you for the 5-star review! We’re so glad to hear you had a great experience and that Nick was able to assist you and follow up on all your questions. We’ll be sure to share your kind words with him. We appreciate your business and look forward to serving you again!
I’m not sure the issue lies with the dealership or the
product they sell. But having to make return trips for repairs is very annoying. I made a request to have the last repair be done at the Bloomington
product they sell. But having to make return trips for repairs is very annoying. I made a request to have the last repair be done at the Bloomington location, closer to my home. They couldn’t accommodate me. So I had to drive farther away for repairs. Luckily, I purchased the warranty because I’ve had to have several repairs to this vehicle. I will not purchase another Buick.
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by phatcities
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you’ve experienced with multiple repairs and the difficulty in accommodating your location request. We understand how frustrating this can be and appreciate your patience throughout the process. Your comments will be shared with our team to explore ways we can improve flexibility and overall customer experience. If you’d like to discuss this further, please reach out to Mike Trok 651-604-1700 directly—we’d love the chance to assist you.
Great customer service definitely would recommend to
anyone looking for a good friendly dealership. Thank you
anyone looking for a good friendly dealership. Thank you
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by areuts25
Verified Customer
Verified Customer
Dec 02, 2025 -
Walser Buick GMC Roseville responded
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience and found our team friendly and helpful. Your recommendation means the world to us, and we look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out!
Other than my sales agent, I’m seeing poor customer
service skills among the staff.
For example, I was pre-approved for a 7 year loan with my credit union. While working with the finance manager to
service skills among the staff.
For example, I was pre-approved for a 7 year loan with my credit union. While working with the finance manager to obtain my loan with one of Walser’s banks, the finance manager decided I wanted a 6 year loan without consulting me or showing me my different payment options along with the terms of the loan. The customer should be able to pick which loan they want.
Another example is the service manager. I purchased a used vehicle with 12,000 miles. The rear tires showed excessive wear compared to the front tires. I was only offered excuses as to why that was including the previous owner failing to rotate the tires. Good customer service would have been to rotate the tires to help fix the issue but he wouldn’t do it.
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by Pwschray
Verified Customer
Verified Customer
Other Employees Tagged:
Anna Cary
, Mike Trok
Dec 02, 2025 -
Walser Buick GMC Roseville responded
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. It’s never our intention to make the process feel unclear or frustrating, and we understand how important transparency and customer choice are when it comes to financing options. We also regret that your service experience did not meet expectations.
Your comments will be shared with our management team so we can address these issues and improve. If you’re willing, we’d appreciate the opportunity to discuss this further and make things right. Please reach out to us directly to our General Manager Steve Tuschen 952-467-8633
They had the truck I was looking for and Daniel was very
helpful and made the purchase easy and pleasant.
helpful and made the purchase easy and pleasant.
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by roersland
Verified Customer
Verified Customer
Dec 01, 2025 -
Walser Buick GMC Roseville responded
Thank you for the great review! We’re thrilled to hear we had the truck you were looking for and that Daniel made the process easy and pleasant. Providing helpful, stress-free service is what we strive for every day.
We appreciate your business and look forward to helping you again in the future!
We would buy from them again.
Probably a terrain next time in about a year.
Probably a terrain next time in about a year.
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by Boomer040
Verified Customer
Verified Customer
Dec 01, 2025 -
Walser Buick GMC Roseville responded
Thank you for the great review! We’re thrilled to hear you’d buy from us again—that means a lot. When you’re ready for that Terrain next year, we’ll be here to make the process just as smooth and enjoyable.
We appreciate your business and look forward to helping you again in the future!
Great experience again.
3rd truck. My son has purchased 3 from Walser. Keep up the great service!
3rd truck. My son has purchased 3 from Walser. Keep up the great service!
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by iverdog
Verified Customer
Verified Customer
Dec 01, 2025 -
Walser Buick GMC Roseville responded
Thank you for the amazing feedback! We’re honored to have earned your trust for three trucks and to know your son has purchased three as well—that loyalty means so much to us. Providing great service every time is what we strive for, and we’re thrilled to hear we’ve delivered.
We look forward to continuing to serve you and your family for many more vehicles to come!
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