Steve Wauldron | Page 3

I just want to start off by saying. I sincerely appreciate what Brendon Wright as my 2nd salesman who tried to make the situation right by trying to be some what understanding as everything started appreciate what Brendon Wright as my 2nd salesman who tried to make the situation right by trying to be some what understanding as everything started to unfold. He was the only person out of the entire staff who tried to resolve the situation but once the situation escalated there was nothing he could do. If it wasn't for Brendon Wright I honestly wouldn't have tried to give the dealership a chance again after Barkary Darbo clearly did not have any information about the brand he is in fact working for. Instead of listening to the consumer which in this case me, he simply had all the answers when in fact he did not. Below is the entire situation with KOONS GMC CHEVROLET BUICK DEALERSHIP that still has not been resolved. Being an active duty US Marine, this is simply unsatisfactory and an unfornate situation I had to go through. I have all the documentation, pictures, paperwork and will be seeking other courses of action. I have given the dealership from 12/20/2012 to make the situation right and yet as of 1/3/2013 nothing has happened on there end other then false hopes and uncertainty. I WENT ONLINE TO INQUIRE ABOUT BUYING A CAMARO 2SS/RS 1LE ON KOONS GMC CHEVY DEALERSHIP SITE ON 12/18/2012. SALESMAN (BARKARY DARBO) WAS RUDE AND TOLD ME VEHICLE DID NOT EXIST AND WAS CONCEPT MODEL, PROCEEDED TO SAY HE'D BEEN WORKING FOR 9 YEARS AND HE KNOWS WHAT HE IS TALKING ABOUT. I TRIED TO EXPLAIN TO HIM IT WAS AN ACTUAL PRODUCTION MODEL AND DOES EXIST. I TOLD HIM I WOULD CALL HIM TO SPEAK TO HIM AS THE INTERNET CHAT WASN'T BEING HELPFUL. I CALLED AND SPOKE TO HIM AND THE CONVERSATION DID NOT LAST VERY LONG AS HE TRIED TO EXPLAIN TO ME IT WAS NEVER MADE AND COULD BE ORDERED. HE WAS RUDE AND I HUNG UP THE PHONE AS I FELT THAT I NEEDED TO TAKE MY BUSINESS ELSEWHERE. (INCIDENT OCCURED 12/18/2012) I RECIEVED A PHONE CALL FROM A SALESMAN (BRENDON WRIGHT) ASKING ME WHAT WENT WRONG FROM THE PRIOR DAY. I EXPLAINED TO HIM WHAT I HAD BEEN LOOKING FOR. HE PROCEEDED TO TELL ME AND HAD AN UNDERSTANDING OF WHAT I WANTED. HE WROTE DOWN MY INFORMATION AND SAID HE'D SPEAK TO ME IN A FEW MINTUES. HE THEN CALLED BACK AND WE BEGUN EXCHANGING TEXT MESSAGES IN REGARDS TO THE REBATES THAT I TOLD HIM I QUALIFIED FOR. I MENTIONED TO HIM THAT I WAS ACTIVE DUTY MILITARY, I HAD THE GM PRIVATE OFFER OF $1,000 AND GM HAD A $500 CONSUMER REBATE WHICH BOTH EXPIRES ON 12/31/12 AND I WANTED TO TAKE ADVANTAGE OF THOSE OFFERS BEFORE EXPIRATION. I ALSO MENTIONED THE GM PERFERRED PRICING WHICH I WAS ELIGIBLE FOR. HE RAN THE #'S AND WE'D AGREED ON THE VEHICLE PRICE OF $40,707.91. HE NEEDED TO SEE MY APPRAISAL. I APPLIED FOR THE LOAN THAT NIGHT WITH THE ASSUMPTION THAT I'D BE ABLE TO GET $25000 FOR TRADE IN VALUE WHICH WAS "NOT PROMISED" BUT ASSUMED. (INCIDENT OCCURED 12/19/2012) LOAN WAS APPROVED AND CHECK READY FOR PICK UP THROUGH NAVY FEDERAL. PICKED UP LOAN FROM QUANTICO NAVYFEDERAL. I ARRIVED AT THE DEALERSHIP AT 115PM WITH CHECK IN HAND. VEHICLE GOT APPRAISED FOR $23000 WHICH I EXPLAINED WAS WAY TOO LOW. HE THEN PROCEEDED TO UP THE PRICE TO $24000, THEN WE AGREED ON THE VEHICLE TRADE IN OF $24,800. I WAS TAKEN TO THE FINANCE MANAGER (WAYNE CHASE) AND SIGNED THE BUYERS ORDER AND HAD TO MAKE UP $381.24 IN CASH. I WAS TOLD THE VEHICLE WOULD BE IN ON 12/21/2012 AND PICTURES WOULD BE TAKEN ONCE IT ARRIVED. I EXPLAINED TO THE DEALERSHIP THAT I WAS GOING OUT OF TOWN AND WOULD BE BACK ON THE 12/26/2012. THEY AGREED THAT IT WOULD BE FINE AS LONG AS I PICKED UP THE VEHICLE ON MY RETURN PLUS THE $381.24. (INCIDENT OCCURED 12/20/2012) WAS TOLD VEHICLE HAD STILL NOT ARRIVED 12/21/2012 FROM BRENDON WRIGHT. (INCIDENT OCCURED 12/21/2012) WAS TOLD THEY WERE HAVING ISSUES REGARDING SWAPPING THE VEHICLE. AND THAT THE GENERAL MANAGER WAS SICK WITH PINK EYE AND IT WILL GET SETTLED ONCE HE RETURNS. (INCUDENT OCCURED 12/22/2012) WAS TOLD VEHICLE HAD STILL NOT ARRIVED (INCIDENT OCCURED 12/23/2012) UPON RETURNING FROM OUT OF TOWN I RECIEVED A PHONE CALL FROM SALESMAN (BRENDON WRIGHT) THAT VEHICLE WAS NOT COMING. I FOUND OUT WHAT DEALERSHIP IT WAS LOCATED AT AND CALLED SPORT CHEVROLET, SILVER SPRINGS, MD. I SPOKE TO THE SALESMAN (J.P) IN REGARDS TO THE SITUATION. HE EXPLAINED TO ME THE VEHICLE WAS NEVER SOLD TO KOONS GMC BUICK AND SINCE THEY DO NOT HAVE ANOTHER MODEL TO SWAP THEY WILL NOT DO IT. HE EXPLAINED TO ME THAT THIS WAS SAID ON 12/20/2012. I TOLD HIM I HAD A BUYERS ORDER AND A LOAN SPECIFIC VEHICLE WHICH WAS CURRENTLY IN KOONS GMC CHEVY POSSESSION. HE TELLS ME THERE IS NOTHING HE CAN DO ON HIS END BUT HE CAN TRY TO MAKE SOMETHING HAPPEN. I THINK ASKED HIM I JUST WANT THE VEHICLE AS I'M SLATED TO MAKE PAYMENTS ON 2/12/2013. HE TELLS ME HE'LL HAVE TO SPEAK TO HIS SALES MANAGER. HIS SALES MANAGER CALLS ME BACK AND EXPLAINS THAT HE WILL NOT GIVE THE CAR TO KOONS GMC CHEVY AND BEGINS TO TELL ME HOW RARE THE CAR IS. HE BEGINS TO EXPLAIN TO ME THAT ADM IS $5K FOR THIS CAR AND THEY'VE NEVER SOLD THIS CAR FOR BELOW MSRP EVEN THOUGH I'M ELIGIBLE FOR GM PERFERRED PRICING, THE GM PRIVATE OFFER OF $1,000 AND THE $500 CONSUMER REBATE. HE ASKED ME IF I WAS MILITARY I SAID YES, SIR. HE THEN TELLS ME ABOUT HIS PAST MILITARY EXPERIENCES WITH FAMILY. HE OFFERS ME AN APPRAISAL. I EXPLAIN TO HIM MY CHECK IS CURRENTLY WITH KOONS WITH THE PAPERWORK I HAD FILLED OUT. I GO TO KOONS GMC CHEVY RETRIEVE THE CHECK, PAPERWORK THEN GO TO SPORT CHEVROLET. UPON ARRIVAL THEY APPRAISE MY VEHICLE FOR $21,100 FROM AN AUTOTRADER.COM PRICE AND ASK ME IF I EVER CONSIDERED TAKING MY TRADE TO CARMAX. I EXPLAINED TO HIM YES I HAVE WITH A PRIOR VEHICLE AND THEY WERE INACCURATE AS I GOT MORE FOR MY TRADE AT ANOTHER DEALERSHIP. HE TELLS ME THAT THEY CAN NOT HONOR THE PRICE ON THE BUYERS ORDER FOR $24,800 TRADE-IN AND THEY DO NOT UNDERSTAND HOW THEY GOT THAT FIGURE. I SPOKE WITH THE SALESMAN J.P AND THE MANAGER AND COULDN'T COME TO AN AGREEMENT FOR THE VEHICLE WHICH WAS SOLD TO ME FROM KOONS GMC CHEVROLET. J.P SAID HE CAN TRY AND MAKE SOME CALLS TOMORROW AND CONTACT ME IN THE EVENING ON DEC 27. (INCIDENT OCCURED 12/26/2012) GM CONSUMER RELATIONS WAS CONTACTED. EMAIL WAS LEFT ON WWW.GM.COM FOR FAILURE TO DELIVER PROMISE ON VEHICLE THAT WAS ON BUYERS ORDER WHICH WAS SIGNED. (INCIDENT OCCURED 12/26/2012) LEFT A VOICE MESSAGE TO CONSUMER RELATIONS MANAGER OF KOONS GMC BUICK CHEVROLET 12/27/2012 LEFT A VOICE MESSAGE TO KOONS GENERAL MANAGER (PAT FORGARTY) ON CELL PHONE AT 5:59PM 12/27/2012 CALLED SPORT CHEVROLET, SILVER SPRINGS TO SEE IF ANY UPDATES IN TRADE IN VALUE. I WAS TOLD THEY ARE STILL WORKING ON IT AND HE'D CALL ME BACK. 6:21PM 12/27/2012 GENERAL MANAGER (PAT FOGARTY) OF KOONS CHEVROLET RETURNED CALL AT 9:13PM (EXPLAINED TO HIM THE SITUATION, HE SAID HE'D CALL TOMORROW) 12/27/2012 COMPLAINT THROUGH BBB WAS FILLED OUT 12/27/2012 AS OF 12:23AM 12/28/2012 THE CAMARO IS BEING DISPLAYED ON KOONS TYSONS GMC CHEVROLET WEBSITE WHEN THE VEHICLE WAS SOLD TO ME HOWEVER NOT AVAILABLE IN THERE PHYSICAL INVENTORY. PHONE CALL WAS NEVER RETURNED BACK FROM GENERAL MANAGER (PAT FOGARTY) AND CONSUMER RELATIONS MANAGER OF KOONS GMC CHEVROLET BUICK OF TYSONS CORNER AS OF 1/3/2013. More

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