Steven Avelar | Page 3

Well back in the day when Chris Jackson was my service manager I trusted your service department. Since I have received a new service manager not so much. Both my wife’s vehicle and mine have never been manager I trusted your service department. Since I have received a new service manager not so much. Both my wife’s vehicle and mine have never been serviced anywhere but your dealership. My vehicle is still under full warranty. But it seems as though every time I bring either vehicle in they always find something wrong that isn’t covered under warranty. Example, my wife’s vehicle was serviced in January and we received a clean bill of health. A month later we had a part fail. After inspection we were told it would be $2500 to repair the broken part and several other issues. When I questioned this due to inspection completed 30 days prior they Dropped the price to $1800. We paid and had work completed. Last weekend I brought my Tacoma in for oil change. Vehicle has passed every inspection until this one. My vehicle has less than 13,000 miles on it and I was told it needed a full alignment. And of course this is the one thing not covered under my warranty. I took it to a family friend and he checked it out and said it didn’t appear any alignment would have been necessary. Also I have one of those gadgets in my vehicle that runs diagnostics and it never told me there was an issue. So based on that I am seriously considering not using your dealership for service. Bring Chris Jackson back and I will reconsider. More

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Quick same day service with a smile, it is apparent customer service and satisfaction are a priority. customer service and satisfaction are a priority. More

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Steve was very helpful. My service was good and it took the amount of time he said it would.. My service was good and it took the amount of time he said it would.. More

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The worst car dealer I have ever been to. The employees dont really pay attention to the customers. It looks like they are just interested in how much money they are going to make . Bad servi The employees dont really pay attention to the customers. It looks like they are just interested in how much money they are going to make . Bad service and the prices super high. They like to steal money from the customers by offering them a bad deal. Terrible place to buy a car. Hope the other Toyota dealers are not like this one. 👎 👎 👎 👎 More

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Could be a little quicker. Took 3 hours and forgot to put air in my spare per my request. Took 3 hours and forgot to put air in my spare per my request. More

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Everything was really done excellent and I really appreciate for the service. Thank you so much once again appreciate for the service. Thank you so much once again More

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Staff is curious and I was in and out within 10. Minutes and Uber arrived in 3 minutes. When my car was ready, Uber came in 2 minutes and I picked up my car in 5 minutes. It was all good and quick. Minutes and Uber arrived in 3 minutes. When my car was ready, Uber came in 2 minutes and I picked up my car in 5 minutes. It was all good and quick. They forgot to reset my maintenance due warning though More

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Low quality fuel injection cleaning with full cost of proper service. Very disappointed. Did not receive normal complimentary vehicle wash. proper service. Very disappointed. Did not receive normal complimentary vehicle wash. More

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All staff professional and friendly. Work done in timely manner. Nice to be able to use coupon on some work Work done in timely manner. Nice to be able to use coupon on some work More

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Best dealer I’ve ever been to staff is professional and know there job well know there job well More

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