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Steven Fox
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Steven Fox | Page 3
Service Consultant
Platinum Volkswagen
340 West Old Country Road
Hicksville, NY 11801
35 Reviews
35 Reviews of Steven Fox
July 25, 2018
Great end to end experience from sales to finance to service Really enjoyed the experience. Sales person was extremely helpful identifying the right model, right package of mileage and extras and making us awar Really enjoyed the experience. Sales person was extremely helpful identifying the right model, right package of mileage and extras and making us aware of the different add on services . Finance team was fair and transparent. Service team was extremely helpful in showing me the features of the vehicle. Experience was quick and felt comfortable throughout the process. More
by Hulagirl1
Other Employees Tagged: Kadeem Lewis, Bill Q
Helpful 
March 30, 2018
TDI emissions recall After many months of waiting for VWofA to finally come up with a fix for my Jetta, this dealership advocated on my behalf to get my car fixed with the After many months of waiting for VWofA to finally come up with a fix for my Jetta, this dealership advocated on my behalf to get my car fixed with the least disruption possible. My car was fixed, inspected and cleaned before being returned to me More
by Kathys
January 11, 2018
Great service The advisor Steve helped me with the diagnosis and it was great overall. Good and professional service. The staff was friendly and the diagnosis was d The advisor Steve helped me with the diagnosis and it was great overall. Good and professional service. The staff was friendly and the diagnosis was done in time and thoroughly explained. More
by Chat2018
December 26, 2017
Good experience The service rep took my concerns seriously and was courteous and professional. He checked everything I mentioned I needed checking. I would go there a The service rep took my concerns seriously and was courteous and professional. He checked everything I mentioned I needed checking. I would go there again. More
by Bbuser
December 19, 2017
First service No hassles! Courteous and professional. Car was taken on time and ready when expected. After I got home I realized I forgot coupon and I called and th No hassles! Courteous and professional. Car was taken on time and ready when expected. After I got home I realized I forgot coupon and I called and they took care of it right away even though it meant rotating tires . More
by Cclancy5
December 19, 2017
Horrible Service Experience I have been pleased with VW dealer/product/services for years until today. I called and made an appointment yesterday but I arrived to no appointment. I have been pleased with VW dealer/product/services for years until today. I called and made an appointment yesterday but I arrived to no appointment. Seems to me as an internal problem that affects me as I had to leave work early but the gentleman dealing with me tells me that he is working with me because he respect the Military uniform I wore. Made me feel uncomfortable. Then I asked for tire rotation. He informed me of 10k service charge which I was told I had 2 during my car purshase early this year. He state that was corporate and that they don’t do it anymore and he wanted to see my coupon. We argued for a while until I wanted to get out of there. He ended up not charging me and I wanted to pay for the xxxx rotation. I had paid for service and tires here before and it is not about the money... I hope not to return to this dealer for service. Like I said, I never had a problem before and I don’t expect special treatment but I didn’t feel I was at a VW dealer. Thanks for pissing me off More
by Gabriel Martinez
November 11, 2017
Prompt , excellent service I have my wife's Tiguan serviced at it's regular intervals at Platinum VW, and every time I go there.. I can't believe the service I get. My advisor,S I have my wife's Tiguan serviced at it's regular intervals at Platinum VW, and every time I go there.. I can't believe the service I get. My advisor,Steve Fox is great. Always explains what my vehicle needs..and doesn't need at the time. The services are performed correct every time and always within the window of the estimate. The waiting area is clean.. coffee was fresh and so were the donuts. They are and will continue to be my go to service department for my wife's Volkswagen! More
by Tiguan11
September 27, 2017
Vw service for 2013 ve jetta 50k maintenance service was done quickly met my expectation. I still have to go back though due to ignition switch priblem (cannot turn off the i 50k maintenance service was done quickly met my expectation. I still have to go back though due to ignition switch priblem (cannot turn off the ignition) - not related to the 50k sevice done. Steve fox/ service advisor helped me to order the parts at no cost but will only have to pay for labor. They will call when parts are delivered for installation. More
by jmigsvw47
Other Employees Tagged: No
September 16, 2017
30,000 miles service great service, work done right the first time with a smile. Service adviser was in charge of my service for my car and made sure that it did not ne great service, work done right the first time with a smile. Service adviser was in charge of my service for my car and made sure that it did not need anything else. More
by peter jeffrey maslin
September 13, 2017
took me in as walk on no hassle coming in with no appointment. steve was friendly and really wanter to help, performed the service that i required, no more no less. been no hassle coming in with no appointment. steve was friendly and really wanter to help, performed the service that i required, no more no less. been happy with every service visit. More
by subeguy
