Steven Gray | Page 3

Good Selection and friendly staff. My only issue was getting a hold of service department staff. I think they need to hire more people if they are too busy to call customers back. getting a hold of service department staff. I think they need to hire more people if they are too busy to call customers back. More

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I purchased a used Murano from Fred Anderson in July. We saw the car listed, but then had to wait 10 days or so while the car was in their shop being refurbished to the quality they like to maintain on t We saw the car listed, but then had to wait 10 days or so while the car was in their shop being refurbished to the quality they like to maintain on their used cars. After that, the sales process was good in that the sales rep brought the car to our home for a test drive and waited while we tried it. He was very pleasant; filling in all the paperwork and picking up the car was also an easy experience. Sadly 3 days after purchasing this car, the engine overheated after the first half hour of a trip to the mountains; we had to have the car towed to the nearest dealer; it turned out the radiator and radiator hose needed replacing. In addition, we had to rent a replacement car to continue. I find it difficult to believe this had not been picked up by Fred Anderson as the car was in the shop for over a week. We did buy the car 'as is' but I expected that the car would have been properly inspected by Fred Anderson which clearly was not the case, or worse was known but they sold it anyway. After spending over $1,000 on the repair I contacted Fred Anderson to express my disappointment at this, but received no offer to help with this or to apologize for the cost and inconvenience of having the car towed. The lesson from this is that the Fred Anderson brand does not give any more quality or protection when buying a used car compared to buying from one of the many small dealers on Capital Boulevard More

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Thank you. Salesperson Steven Gray made it a pleasant car buying experience. He was very approachable, easy to talk to. Steven kept up with answering my questi Salesperson Steven Gray made it a pleasant car buying experience. He was very approachable, easy to talk to. Steven kept up with answering my questions prior to purchase of the new vehicle and after the sale of the vehicle. -Thank you. More

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