JARVIS UNDERDUE

Jeremiah was Exemplary,Fantastic and high driven in customer service. Army vet and I was treated like a king. Only buy cars from him and his manager Jay. Outstanding car and price and the service and w customer service. Army vet and I was treated like a king. Only buy cars from him and his manager Jay. Outstanding car and price and the service and warranty gave me and wife a huge piece of mind. Online to delivery and fought with banks and lender to get me top tier ratings and payment plan I repeat only buy your used vehicle here and ask for Jeremiah and Jay only!!! More

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Once again the Family Plan is a SCAM. Service told me I needed an oil change and would need to pay for it, even though the plan says "Free Oil Changes for Life". It's only free when y Service told me I needed an oil change and would need to pay for it, even though the plan says "Free Oil Changes for Life". It's only free when you bring it in for a regular scheduled service that you have to pay a fortune for. All I needed was an oil change and they wanted me to do a 45,000 service. My mileage is at 41,000 and was serviced 2,000 miles ago. They say they want to help protect you car with the Family Plan. What they are saying it's a "Bait and Switch" to get more money from you by getting more services. When I mentioned it was a scam to Jarvis the service technician, he said it wasn't for everyone. Way to validate it's a scam. Why can't I just get a simple free oil change like your signs say and not all the other stuff that comes with a more detailed service. That cost more money. More

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I am the owner of a 2021 Toyota Avalon and have taken my vehicle in for oil change and service two times since purchasing it. I have found the customer service to be outstanding and the employees very frien vehicle in for oil change and service two times since purchasing it. I have found the customer service to be outstanding and the employees very friendly and helpful. My experience with Fred Anderson Toyota has probably been the best of any auto dealerships that I have dealt with. I would definitely recommend them to entrust your vehicle for service. More

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I bought a pre owned vehicle from this dealership and it was a terrible experience. The vehicle was sold to me with a faulty or dirty blower motor, numerous fluids that required exchanges, a needed alignmen was a terrible experience. The vehicle was sold to me with a faulty or dirty blower motor, numerous fluids that required exchanges, a needed alignment, and defective weather stripping. I also had to return to have the locking lug nuts replaced because no one had the key for the locks. I live almost two hours away. Thankfully after speaking with Mr Martinez, many of the deficiencies were corrected. However, I was promised a tank of gas for my troubles and did not receive it. I had to take an entire day off of work to drive in to rectify issues that should have been taken care of prior to me picking my vehicle up. The buying process itself was awful. The manager was Terrance and the sales rep was Deondra. At no time did anyone ever thank me for my business. Mr Martinez was the first and only person to say thank you and that was after I had to come back in. Items on the invoice were misrepresented by the salesmen and I was lied to about the mechanical issues of the vehicle. I was also told there were no inspection or maintenance records when I asked Deondra for them. Like a fool, I trusted the reputation of the Fred Anderson name and went ahead with the sale. The communication between the sales and service departments does not seem to be the best and the customer is responsible for tracking everything and everyone down. If I am spending 40k on a vehicle then I shouldn’t have to come back in for anything. In fact, every single employee I spoke with somehow made their profits my problem. I never heard how they would appreciate my business, only how profits are their number one priority. Very shady business practices and horrific customer service. I am typically a very loyal customer to businesses that treat me right. Over the years and prior to coming to Fred Anderson, I returned to the same dealership three times for new vehicles. I will never be back to buy anything from Fred Anderson ever again. I will never recommend anyone take their business to Fred Anderson either. More

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The beat dealership in NC and the staff are all so very amazing and always professional amazing and always professional More

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Sales department is very attentive and responsive. Service department under Terry and his son Jarvis is outstanding. Do not go to Keith Toyota at any cost Service department under Terry and his son Jarvis is outstanding. Do not go to Keith Toyota at any cost More

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Excellent experience. Devin was professional and made the experience very pleasant. Financial portion was extremely efficient and all items explained perfectly. thank you Jarvis for getting us in the door. experience very pleasant. Financial portion was extremely efficient and all items explained perfectly. thank you Jarvis for getting us in the door. More

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Good Selection and friendly staff. My only issue was getting a hold of service department staff. I think they need to hire more people if they are too busy to call customers back. getting a hold of service department staff. I think they need to hire more people if they are too busy to call customers back. More

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Great employees Buying our last Toyota Prius at Fred Anderson was very easy, a breeze. I recommend Fred Anderson Toyota to everyone. Their service department has be Buying our last Toyota Prius at Fred Anderson was very easy, a breeze. I recommend Fred Anderson Toyota to everyone. Their service department has been extremely easy to work with on our older cars. More

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Mr. Murphy was very professional and helpful with my exper. Because of the excellent service from my sales person and that he went beyond the norm. Still we keep in touch to see how things are going. Because of the excellent service from my sales person and that he went beyond the norm. Still we keep in touch to see how things are going. More

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