Steven Malbouf | Page 2

We are totally happy & satisfied with the great service, help & guidance we received from Waite Toyota staff. We look forward to meeting again as we take advantage of your services ! Thank you to all at Wa help & guidance we received from Waite Toyota staff. We look forward to meeting again as we take advantage of your services ! Thank you to all at Waite's!! More

by HORTONFAMILYFARMS Verified Customer Verified Customer

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I purchased a 4Runner ($40k) a couple of months ago at Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poor Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poorly in my past purchase. The process went quickly, and we negotiated a price and a few items that needed to be fixed on the vehicle. The Salesman needed to obtain the title on the vehicle which took about a week., then he let me know we could meet to sign paperwork. Due to my scheduling, I could not return until the first week of the next month (which was only a week away). He plainly said that it needed to be done by month end because they needed the sales for that month. I wanted to help them out, so I adjusted my work schedule and made it down right before month end. When we met to sign the paperwork, the price was incorrect based on our negotiations. I pointed this out to them and they had to edit all of the paperwork to make it correct. If I had not said anything, they would have overcharged me! When I took the vehicle home, I noticed that they had not buffed out the scratches to the roof and door handles and there was still a chip in the windshield (it had been raining day I drove it home so it was difficult to notice). I immediately called the Salesman and communicated this to him. He agreed that they would take care of this for me and he forwarded me to the service department. Long story short, after a few weeks of me calling, I was able to finally speak to the service department and they communicated to me that they did not have the equipment to fix the scratches or the chip in the windshield. I then spent several weeks trying to get ahold of the Salesman and the Sales Manager. I spoke to the Sales Manager once and he agreed they would help me, but wanted to wait for the Salesman to return from his day off so we could work out a plan. I never heard back from either of them despite numerous calls. I am a single woman who works full-time and lives 2 hours away. I was not treated as a new customer who just spent 40K and went out of her way to ensure they made the sale in time. I am still waiting for my issue to be resolved. More

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Amazing and friendly team! Mr. Matthew whom I spoken with over email and Mr.Steven whom I worked with in person were great to work with. Unlike scary horror dealership stories Mr. Matthew whom I spoken with over email and Mr.Steven whom I worked with in person were great to work with. Unlike scary horror dealership stories you about you can tell that Waite Toyota’s team are actually good people! Thank you!! More

by ttdurx33 Verified Customer Verified Customer

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First time Toyota buyer. Overall buying experience was very pleasant. Hope service department meets my expectations. Overall buying experience was very pleasant. Hope service department meets my expectations. More

by nylaurah Verified Customer Verified Customer

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Salesman was polite and knowledgeable. Price was acceptable. Help was available after the sale. No complaints. Price was acceptable. Help was available after the sale. No complaints. More

by KAYAKR2 Verified Customer Verified Customer

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Great dealership. Very helpful and willing to help get you home in a new vehicle. Very helpful and willing to help get you home in a new vehicle. More

by tkeough97 Verified Customer Verified Customer

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Steve is a pleasure to work with. This is the second time buying from him and it just can’t get easier. Tim the finance guy was also above and beyond with having everything ready and This is the second time buying from him and it just can’t get easier. Tim the finance guy was also above and beyond with having everything ready and explained. Thank you it is a wonderful dealership and I encourage my friends who are looking to make the 50 minute drive More

by MOMMABENDER Verified Customer Verified Customer

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Great experience! Sales Steve was excellent to work with, looking forward to our next vehicle. Sales Steve was excellent to work with, looking forward to our next vehicle. More

by RON17382 Verified Customer Verified Customer

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I would highly recommend Waite Toyota! Steve made the process easy. I would not hesitate to do business with them again. Steve made the process easy. I would not hesitate to do business with them again. More

by Margaret Fayle Verified Customer Verified Customer

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Steve worked very diligently to make sure i got exactly what i wanted in this difficult marketplace what i wanted in this difficult marketplace More

by TIM@KISHMISH.COM Verified Customer Verified Customer

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