great staff paul was very helpful the service work was done in a timely fashion the pricing was very fair i will be returning to saybrook ford in the future
"I have now purchased two trucks from Ed in the past four..."
I have now purchased two trucks from Ed in the past four years, one in 2008 and one just the other day. Ed remembered exactly what my needs where in a truck and was sure to be sure they haven't changed. He also made sure that I knew all the changes that have been made to the truck and recommend features from there that I would like and one I no longer needed. The one thing that draws me to Ed as my salesperson and one of the reasons I recommend him to friends and family is his no pressure approach. He puts you at ease and just gets it done. I have a Ford dealer just down the street from my house but because of Ed and the staff including the service dept I drive four town away to not just buy my truck but also to have the dealer service my truck. Mind you I am not an easy customer, I have a very specific truck that I want, from color, model, and options. As I said Ed makes sure He finds what I want at the same time reassuring that my needs haven't changed and making sure I understand the changes. Ed also won't just tell you what you want to hear, he is honest and up front with reality of a purchase.
THANK YOU Ed for your help and hard work.
"Steve - Clearly a leader, understands needs of customers..."
Steve - Clearly a leader, understands needs of customers and his staff, knows how to use a wrench, a team builder who could be working in Nascar.
Paul - Great depth of knowledge on all cars regardless of make or date of manufacture. Generous and thoughtfull to customers and staff.
Ed - Knew about the coming of internet car sales early from training and unique personal experience. Honest with customers and has a lot of contacts because of it.
Other Employees Tagged:
, Ed isenburg, Steve, Paul, Mark and others