Steven Ranaudo | Page 2

Wally's Nissan of Latham responded

Tony, We appreciate you taking the time to share your experience with us. It's great to hear that you had a positive interaction with Salesman Steve Ranaudo. We're here to address your concerns about our finance department and Nissan financing experience. First and foremost, we want to assure you that transparency and honesty are at the core of our business values. We take pride in being forthright with our customers throughout the entire process. Our goal is to provide a clear understanding of all financial aspects before any agreements are signed. Regarding the issue of pricing, we sincerely apologize if there was any misunderstanding. Payment structures are often influenced by individual credit situations, and our finance team assesses each customer's profile to determine suitable options. It's never our intention to mislead or withhold information, and we apologize for any frustration this may have caused. We understand your concern about communication and timing. Our aim is to ensure that all information is communicated effectively and in a timely manner. However, in some cases, finalizing financing terms can involve a detailed evaluation that takes a bit more time. We would like to clarify that our business manager's role is to ensure that our customers are fully informed and ready to proceed. We appreciate your acknowledgment that you were aware of the credit conversation and the implications it had on the terms. Your statement, "we've gotten this far, may as well proceed," indicated your willingness to continue. We apologize if this was not conveyed as effectively as possible, and we will review our processes to enhance our communication in this regard. Your feedback is valuable in helping us improve. Regarding the paperwork process, we understand that it can be time-consuming. However, we believe that taking the necessary time to review and understand the documents is crucial. This is to ensure that you are fully aware of the terms you are agreeing to. We genuinely value your feedback and would like the opportunity to address your concerns directly. If you have any additional questions or would like to discuss your experience further, please feel free to reach out to us. Your satisfaction is important to us, and we are committed to addressing any issues you may have encountered. Thank you for considering us for your automotive needs. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. The Wally's Nissan Team

Wally's Nissan of Latham responded

Hello Briganbob75, Thank you for sharing your review with us! We're thrilled to hear that you had a positive experience at Wally's Nissan of Latham. We take pride in providing excellent customer service, and it's wonderful to know that Steve, Jeff, and our team were able to meet all your needs and make your deal happen smoothly. Your satisfaction is our priority, and we're delighted to have been a part of your car-buying journey. If you have any other questions or need further assistance, please feel free to reach out to us. We look forward to serving you again in the future and being here for all your automotive needs. Thank you for choosing Wally's Nissan of Latham! Sincerely, The Team @ Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear Kcec5, Thank you for choosing Wally's Nissan of Latham once again, and for sharing your 5-star experience with us! We are thrilled to hear that you had an excellent experience with Steve during your visit. Providing honest and non-pushy service is what we aim for, and we are delighted that Steve met your expectations and made your car-buying process enjoyable. Your recommendation means a lot to us, and we truly appreciate your trust in our dealership. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to contact us. We are grateful for your continued support, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out to us. Thank you once again for being a valued customer at Wally's Nissan of Latham. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Thank you, Susan Crowther, for your wonderful 5-star review! We are thrilled to hear that you had a welcoming and friendly experience at Wally's Nissan of Latham. Our team, including Steve and Jeff, are dedicated to providing excellent customer service and making sure you feel comfortable throughout the process. We truly appreciate your recommendation and are delighted that you are pleased with your Rogue. If there is anything else we can do for you, please don't hesitate to reach out. Best regards, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Thank you for sharing your positive experience with us! We're delighted to hear that Steve provided excellent service and made your car buying process low-stress. Our team takes pride in ensuring a smooth and enjoyable experience for our customers, and it's great to know that everyone was friendly and helpful. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope you're enjoying your new vehicle!

Wally's Nissan of Latham responded

Alcarsmith, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

Wally's Nissan of Latham responded

Kimberly Quintal, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

Wally's Nissan of Latham responded

Hi Cassidyy302, thank you so much for your positive comments about Wally's Nissan Of Latham! Please let us know if there is anything else we can do for you; we are more than happy to help!