"This dealership is hands down the best Kia dealership I..."
- ACROCKFORD Verified Customer
This dealership is hands down the best Kia dealership I have been to. One of the downfalls of a dealership is being sold things you don’t want. From the time I arrived Steven was great in taking some time out to listen to what I was looking for in a car. The process was very simple and I was in and out in less than 2 hours. Dezy was amazing in taking some time out to make sure I felt comfortable with all of the features of the new car before I drove off. 5 stars is not high enough for this dealership. I would recommend the Towbin Kia off of Gibson road to everyone.
It was more than the radio. Steven & i had agreed on an amount for a trade in. When i got the car there (to trade) Steven told me he could not honor that amount & maybe i should consider selling privately. So now i have to leave the car there & go back the following day to pick the car back up. Keep in mind, i live 30 minutes from this dealership. So this was an issue for me but didn't seem to bother Mr Sojo. The radio had an audio issue, it was replaced with an aftermarket radio, the charging cord they hooked up in my glove box did not work & if it did, the glove box had to remain open in order to use it. The charging ports no longer worked & reason being is they said it's an aftermarket unit so NO, THOSE WON'T WORK. There was a microphone installed above my rearview mirror which i did not want. Long story short, when i brought this isssue to Chance (GM) he was not interested in anything i had to say. As i stated previously, he replied.....YOU BOUGHT A USED CAR, WHAT DO YOU WANT ME TO TELL YOU?
Chance agreed to find me another radio comparable to the one that came with my car. Well, i waited about 6 weeks & never heard anymore about it. I spoke with Joe DeFalco & he had my old radio reinstalled. Keep in mind i can not use the GPS or Bluetooth due to the audio issue. When they uninstalled the aftermarket, they never uninstalled the microphone, so that's still there.
I feel like i was an inconvenience to the dealership i just bought a car from. There are plenty of appreciative dealerships out there that i will use for my next vehicle purchase. I feel this dealership sells a used car & the rest is the purchasers problem.
Jun 01, 2020 -
So I did a little bit of research and it seems that you were dissatisfied about a radio that came with the car .... did we find a resolution for this perhaps??
May 15, 2020
"Great experience with great customer service I would..."
- boyd.rainee Verified Customer
Great experience with great customer service I would recommend Steven to anyone who needs a car he was accurate efficient and had all around good performance thank you.
Just purchased a new car from Towbin Kia. Over the years, I have bought a lot of cars and Steven was the best sales person. He was very knowledgeable about all the vehicles and answered every question I had. No high pressure either. I would likely recommend Towbin Kia. Just ask for Steven. He's the best!
Get a $100.00 check when your friends shop with Steven Sojo
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