Steven Sokol

He explained everything that they were gonna do and that I wouldn't have to wait long.That was good... I wouldn't have to wait long.That was good... More

by marvintaylor462 Verified Customer Verified Customer

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We bought a new vehicle from a salesperson who didn't follow through on giving us the all weather floor mats. The vehicle has had several major problems since we purchased. But Steven Sokol has been an e follow through on giving us the all weather floor mats. The vehicle has had several major problems since we purchased. But Steven Sokol has been an excellent service person, always patient and clear and fast, I trust him to look out for us. More

by atrampoline Verified Customer Verified Customer

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Steven is very polite friendly and makes you feel valued as a customer. The service has been great especially from Steven. as a customer. The service has been great especially from Steven. More

by JUSCOOP23 Verified Customer Verified Customer

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The worst experience ever at any dealership I've ever dealt with.. I will never trust San Leandro Chrysler Dodge Jeep Ram with a vehicle of mines ever again... my electric step still doesn't work the way dealt with.. I will never trust San Leandro Chrysler Dodge Jeep Ram with a vehicle of mines ever again... my electric step still doesn't work the way it did when I brought it in to them More

by Eledbetter22 Verified Customer Verified Customer

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I first like to start off and say, good job SLCJD. I've had my share of bad experiences but yesterday, July 31, I see you guys are moving in the right direction. Most of the staff were welcoming and i I've had my share of bad experiences but yesterday, July 31, I see you guys are moving in the right direction. Most of the staff were welcoming and i love the new look. My service advisor Steven, hats off to you, you really impressed me. You gave me a heads up at the beginning of possible delays but said you will try your best and rise to the occasion. You kept me updated and when you missed my call, you called right back. Truck was delivered within the same day. This is a great look for the service team and I hope this is the new standard, 5 stars to the SLCJD team! More

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Excellent Steven went far and beyond in my experience before at Jeep dealership to keep me posted on my Jeep as well as ordering me a rent a car . Everything from start to finish was excellent.. Thank yo before at Jeep dealership to keep me posted on my Jeep as well as ordering me a rent a car . Everything from start to finish was excellent.. Thank you Steven More

by debraflohr Verified Customer Verified Customer

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Great staff, comfortable waiting room, BEST COFFEE. Great staff, comfortable waiting room, they provided the BEST COFFEE. Great staff, comfortable waiting room, they provided the BEST COFFEE. More

by tlybbert Verified Customer Verified Customer

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It's good. Steven Sokol was really good at explaining and answering my questions. However, the wait is just too long, it took about 3 hours to have my car ready Steven Sokol was really good at explaining and answering my questions. However, the wait is just too long, it took about 3 hours to have my car ready even though I had an appointment. More

by rojasmaix Verified Customer Verified Customer

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I was scheduled via the bot, not a human. When I arrived I was told the timing wasn't great ( a human wouldn't have given me that time slot), but they were able to work on my car anyway & it When I arrived I was told the timing wasn't great ( a human wouldn't have given me that time slot), but they were able to work on my car anyway & it was repaired faster than expected. I needed to attach a new license late. When the plate arrived 2 days later I couldn't attach it because a special tool is required to unscrew the new screws (despite only regular screws needed for the other plate). Thus, I needed to make a 2nd appt. - unsure if this appt. was made through another bot. It seems no 2nd appt. should've been needed as removing the screws & putting in 2 normal ones would take 2 minutes. The cost for the parts and repair was more than the estimate - tax forgotten? Also, this is the 2nd time I didn't receive a call from the service dept. that parts had arrived - each time I called parts on my own. More

by danunger52 Verified Customer Verified Customer

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Steven was very professional & his customer service was excellent. I was disappointed that i had to pay for a part of the rental I think Jeep should provide loaners. excellent. I was disappointed that i had to pay for a part of the rental I think Jeep should provide loaners. More

by Cora.46428 Verified Customer Verified Customer

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