Steven Suh | Page 11

Every staff is very kind and helpful. I am so happy with my new Santafe I am so happy with my new Santafe More

by duhee Verified Customer Verified Customer

Report | Print

Thank you for explaining the inside and outside of the car well and answering the question right away. car well and answering the question right away. More

by Eunmi lee Verified Customer Verified Customer

Report | Print

Maceo and Dylan walked me through the process of purchasing my car with grace and expertise. They answered all my questions and explained the perks of my vehicle and what was needed. I feel that I g purchasing my car with grace and expertise. They answered all my questions and explained the perks of my vehicle and what was needed. I feel that I got a fair deal and am so happy with my 2019 Elantra. I have already recommended Hyundai to others. . More

by princessbarbara29 Verified Customer Verified Customer

Report | Print

Still waiting to receive the purchase and sale documents. Selling long distance is a challenge that may be new for them. Selling long distance is a challenge that may be new for them. More

by stevenwolfgram Verified Customer Verified Customer

Report | Print

New facility! Super clean and beautiful! Very friendly and helpful. Thank you, South Bay Hyundai! Super clean and beautiful! Very friendly and helpful. Thank you, South Bay Hyundai! More

by crlsang Verified Customer Verified Customer

Report | Print

Great friendly, great quick and efficient. Staff made it a very comfortable process. Did not feel pressured Staff made it a very comfortable process. Did not feel pressured More

by maricelaramirez01 Verified Customer Verified Customer

Report | Print

I contacted the dealership on Tuesday (Dec 26th) about the 2020 Tucson CPO I ended up purchasing. I was put into contact with Brennan, who let me know the vehicle was in the CPO inspection process and wo the 2020 Tucson CPO I ended up purchasing. I was put into contact with Brennan, who let me know the vehicle was in the CPO inspection process and would be ready Thursday or Friday of that week. I asked if he could send me some pictures of the vehicle and he asked the tech for some pictures. The only picture I received was of a scratch on the passenger door. I assumed he sent this as this was the only flaw on the car that had less than 8k miles. I did not hear back from him again and when I reached out to the dealership on Friday morning (Dec 29th), I was informed that he was out sick. At that point, Mark the sales manager put me in contact with Justin. I let Justin know that I would be at the dealership by noon as I had a 2 hour drive up from San Diego. I asked if I could get more pictures and he did send them when I was about 30 min out. Upon arriving, I was informed that the car was still in detail, but Justin did arrange to get the car so we could see it and test drive it. It was at this point that we noticed more scratches on the front and rear bumpers. Scratches that were way more noticeable than the one Brennan had sent us. It would have been nice to know about this damage before we drove up. We asked about a trade in and that took some time for our Honda Pilot to be looked at, but the Tucson was still in detail, so we had to wait anyway. Justin made the best of it and proceeded with gathering all of our information for the finance department and once we knew the trade in offer, less than half what CarMax offered so we declined to trade it in, we proceeded with negotiating a final price and purchase of the vehicle. Justin was pleasant to work with. At finance, I noticed that a CPO fee was added to the purchase price, which I did not agree to as the vehicle was listed as a CPO for a price, so I wasn't about to pay an additional fee. I don't know if this was added by the sales dept or the finance dept, but I was not happy to see it. It was removed and we proceeded with the sale. Overall it took about 3 hours to purchase the vehicle, most of that time was because it was not ready for delivery, though I had contacted them on Tuesday and said I would be there by Friday to purchase it. More

by cmafonso Verified Customer Verified Customer

Report | Print

I had the most helpful and friendly experience. The team was very knowledgeable and accommodating. The team was very knowledgeable and accommodating. More

by sbunch1 Verified Customer Verified Customer

Report | Print

Very helpful in finding the right vehicle at right cost. Willingness to work with limitations of getting into vehicle Willingness to work with limitations of getting into vehicle More

by thedisciple767 Verified Customer Verified Customer

Report | Print

The process purchasing the car was very painful and also deceptive by some of the staff… Also, since I purchased the car, it is not operated properly, and repeated calls have garnered no satisfaction deceptive by some of the staff… Also, since I purchased the car, it is not operated properly, and repeated calls have garnered no satisfaction More

by accounting8 Verified Customer Verified Customer

Report | Print