Steven Woolfson | Page 11

South Shore Nissan responded

Thank you for bringing this to our attention. We’re sorry to hear about the confusion and any frustration this situation may have caused. Clear and accurate communication is extremely important to us, especially when it comes to recalls and the safety of your vehicle. We understand your concern and appreciate that you took the time to research this further. We would very much like the opportunity to review your visit, confirm exactly what work was completed, and address any discrepancies with you directly. Please reach out to us or stop by at your convenience so we can go over everything together and ensure your vehicle has received all necessary recall services. Your trust is important to us, and we’re committed to making this right. We look forward to speaking with you soon.

South Shore Nissan responded

Delighted to hear our team was friendly and accommodating while keeping you informed about the expected wait. We’re pleased the facility was clean and comfortable for your time here. Thanks for trusting us with your Nissan Frontier service.

South Shore Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a smooth and efficient experience with us. Providing quick, high-quality service with minimal wait time is exactly what we strive for. We truly appreciate your feedback and your A+ rating—it means a lot to our team. We look forward to serving you again!

South Shore Nissan responded

Thank you for highlighting our team’s expertise and welcoming approach. We’re glad you found the facility clean, appreciated the clear repair timeline, and felt comfortable leaving your Nissan Frontier with us for the work.

South Shore Nissan responded

Thank you for trusting us with your Honda. We’re glad our team took care of the nail in your tire so quickly and professionally, getting you back on the road without stress. We appreciate your recommendation and look forward to serving you again.

South Shore Nissan responded

Thank you for your feedback! We're glad to hear you found our service team efficient while working on your car. We also appreciate you pointing out the delay in being notified for payment after your vehicle was ready. That’s helpful insight, and we’ll work on improving our communication so the process is smoother and more timely for our customers. We value your visit and hope to provide you with an even better experience next time!

South Shore Nissan responded

Thank you for highlighting the clear and efficient service on your Nissan Pathfinder. We apologize for the mix-up regarding the complimentary oil change after ownership changed hands. If you have any questions about your service history please let our team know and we look forward to assisting you again.

South Shore Nissan responded

We appreciate you sharing your experience with our service team on your Nissan Rogue. It’s great to hear everything was completed promptly and our staff took good care of you. We’ll be sure Yesenia and Steven know how much you valued their assistance.

South Shore Nissan responded

Thank you for the great review! We're glad to hear you had a positive experience and that our team was able to provide fast and efficient service. We know your time is valuable, so it's great to hear your vehicle was completed quickly while still delivering very good service. We appreciate you choosing us and look forward to helping you again in the future!

South Shore Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the longer-than-expected wait during your visit. We understand how frustrating it can be to be told the wait would be about an hour and then have it extend to 2.5 hours. That is not the experience we aim to provide. Occasionally, unexpected delays or extended appointments can impact our schedule. We truly value your time and your business, and we appreciate you bringing this to our attention. We will work with our front desk team to improve communication and scheduling accuracy to help prevent this from happening again. We hope you'll consider giving us another opportunity to provide you with a better experience.