Steven Woolfson | Page 4

South Shore Nissan responded

Thank you for taking the time to share your experience. We truly appreciate your kind words about our team’s professionalism and their efforts to resolve your concerns. That said, we sincerely apologize for the inconvenience of needing a second visit. We understand that your time is valuable, and having to make an additional trip — especially for something that should have been caught during the initial appointment — is frustrating. Your feedback regarding training and first-visit thoroughness is important, and we will be addressing this internally to help ensure situations like this are avoided in the future. We’re glad the issue was ultimately resolved, but we agree it should have been handled on the first visit. Thank you again for your honest feedback — it helps us improve and provide a better experience for all of our customers.

South Shore Nissan responded

We’re happy to know our team provided quick, courteous service with a reasonable wait. Thank you for recognizing our competitive pricing and for recommending us. We look forward to assisting with your next Nissan service.

South Shore Nissan responded

We’re delighted our service team provided a welcoming experience and helpful recommendations during your oil change and tire rotation. It’s great that the multi-point inspection revealed items covered under your warranty and that Steven clarified every detail. Thank you for trusting us with your Nissan Titan and for sharing your feedback.

South Shore Nissan responded

Thank you for taking the time to share your experience! We’re glad to hear that Steve provided courteous, knowledgeable, and efficient service at the desk. It’s great to know your brake repair was completed in a timely manner and to your satisfaction. We truly appreciate your feedback and look forward to serving you again in the future!