Steven Zwobot

The try to scam you by providing you on price on the phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their f phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their financing. I will get their name to CFPB to stop the scamming of innocent people More

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Thank You to those who made buying a Used Vehicle, enjoyable and thoroughly helpful. Koon’s is very lucky to Employ such nice and professional business minded people. We were very pleased and thankf enjoyable and thoroughly helpful. Koon’s is very lucky to Employ such nice and professional business minded people. We were very pleased and thankful. More

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I've met some unethical car salesmen before, but the people at Koons take the cake! I was referred to their website in my car search. I found a car I liked and the website encouraged an easy online shop people at Koons take the cake! I was referred to their website in my car search. I found a car I liked and the website encouraged an easy online shopping experience. This is good for me because I live 111 miles away. After speaking to Roberto in sales and Dimitri in finance, I gave them my information and filled out an online credit application. Dimitri did a great job getting me approved on the car with terms I found acceptable. Then the first red flag came up, he then pressed that I should come to the dealership right away to finish the sale. I explained to him that it was already well into evening, I live over 2 hrs away, and I also work at night. My intention was to go there on Saturday to pick up the vehicle, but he insisted that it be sooner. I gave in and told him that I will be there the very next day to get the car. The next day I just happened to text Roberto concerning my trade before heading down, and that's when he just texted back that they sold the car to someone else. Not even the basic decency or courtesy of a call to let me know to save myself the 2hr drive. I called the dealership at least expecting someone to explain what happened. I left voice messages but no one would even call me back. It is just the most disrespectful treatment I've ever experienced. These people cannot be trusted at their word. I tried calling the GM, Mr. Gurvich, as he appears to be open to genuine customer concerns as I've seen in the reviews. I was just directed to the used car sales manager who was simply unapologetic and kept repeating that the reason for the way I was treated, is because they are a first come type of dealership. Basically..."tough". So I guess buying online means you actually did not come first? I trusted these people with my personal information and took them at their word that we had a deal... then the first person that came after me got the car. What they did was so wrong. The used car sales manager even went as far to suggest that "we can't hold the car forever." So according to this snake oil salesman, overnight = forever? These people have fulfilled every negative car salesman stereotype, which is sad, because I know some good ones. But I know that even as they read this review they may be laughing it off, because they obviously have no sense of shame or recognition of karma or the golden rule. Buyer beware. More

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Second purchase In 2013 we purchased a used 07 SUV and last week we traded the SUV in on a 2015 Highlander. I think it speaks volumes for a dealership when a customer In 2013 we purchased a used 07 SUV and last week we traded the SUV in on a 2015 Highlander. I think it speaks volumes for a dealership when a customer is willing to buy twice off their used lot. Their prices for the used cars are very fair, and we were never pressured during any part of the process including financing. We called ahead and the Highlander and another comparable vehicle were out front and ready for us to drive which was nice since we had our children with us. We would recommend going to see them if you are in the market for a vehicle. They don’t play games like other dealers and everyone we came in contact with was very friendly. They even fed our children lunch and helped to entertain them while we signed all the paperwork. More

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Quick,professional,easy Was the best experience we have had buying a car. We had a trade involved process was very smooth and the guys made the transition very easy. Steve we Was the best experience we have had buying a car. We had a trade involved process was very smooth and the guys made the transition very easy. Steve went above and beyond to help us get the car that we wanted. The financial guys and staff were very quick efficient and helpful. I Wil recommend the used car group at Koontz to everyone. Thanks you Beth and Orlando Ibanez More

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Did the right thing, right away Steve Zwobot took swift action to fix a serious problem which arose on my daughter's recently purchased used car. He demonstrated Koons' principle tha Steve Zwobot took swift action to fix a serious problem which arose on my daughter's recently purchased used car. He demonstrated Koons' principle that the customer's problem is the dealer's problem, and took a long term relationship view with his professionalism and decision to do the right thing. He could have just said "too bad" and left my daughter to pay for a $1000+ repair, but instead ensured a quick and seamless resolution. More

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