Stives Louis

I am extremely disappointed at Hyundai and this will possibly be my last Hyundai vehicle after almost 12 years of always being a loyal and returning customer to the brand AND the dealearship. November 2 possibly be my last Hyundai vehicle after almost 12 years of always being a loyal and returning customer to the brand AND the dealearship. November 2019 I made really bad choice, I decided to go on another lease with another Santa Fe at the same dealership (Coconut Creek Hyundai). I paid money down, got to an agreement and they did not honor theirs. They were so late in sending the payment of the remaining lease on my last vehicle (also a Santa Fe wich I leased on the same dealership) that my credit score was marked with a charge off despite all my efforts to contact the dealership and Hyundai Finance several times. Last time I contacted them, I was advised that account was paid in full and nothing to worry about... So naive, I believed them. There was a small amount due (that to this day I am not clear what that was about) of $199. I never received a letter, email or phone call letting me know that there was still a small amount due. I am pretty sure you can check by the records and on my last call in regards to the old vehicle I was informed account was paid in full. I called Hyundai Finance when I saw the mark right away to make the payment. In all these years I was NEVER NEVER late on a payment (not even during the pick of the pandemic when everyone lost a little of income) I kept all my payments on time. This is my last effort to try to get someone to at least acknowledged my complaint. I called the dealership several times, left several voicemails and messages in the past few months. NEVER heard back... Can you believe after all this years as a customer, NOBODY contacted me back, not even to discuss my complaint? Well, I cannot wait to return my Santa Fe. I used to love and always speak very highly of Hyundai to all my friends and family. I will never make the same mistake of getting another Hyundai. More

Helpful 1

Report | Print

Patient & Genuine After a long day of car shopping you never know what you’re going to get from a dealership. Stives made the car shopping experience smooth and painles After a long day of car shopping you never know what you’re going to get from a dealership. Stives made the car shopping experience smooth and painless! He was genuine from the beginning with our best interest in mind. I felt like I could trust him when he said he was offering the best possible deal. Honestly, I didn’t not think I could afford a brand new car! But Stives explained Hyundai’s new lease program and I found that I could actually walk away with a beautiful brand new car with an unbeatable warranty. The whole experience was excellent from Stives to his manager to their accounting person—all wonderful, kind people. I’m so excited to have joined the Hyundai family of Coconut Creek! More

Helpful 0

Report | Print

Horrible experience. Stay away. Buyers beware. I have purchased vehicles from this dealer in the past. I went back to help my GF buy an SUV. The vehicle clear coat was damaged with scratches after I have purchased vehicles from this dealer in the past. I went back to help my GF buy an SUV. The vehicle clear coat was damaged with scratches after all paper work signed and were about to leave with this new car from the LOT. Thank God I caught the defects on the paints finish. They tried to fix the problem later, but the scratches were too deep in the clear coat. Then they had the audacity to say black paint comes like that. The vehicle also had water in the head lights...they still want us to take it like that and then come back. NO WAY! They tried to repair the issues and we came back the business day, still the paint was not as expected from a new car. Then the sales guy by the name if Stives, had the nerve to text my fiance with this: and I quote " I'm sorry it came down to nitpicking in the end, the car was not scratched...... ". For all the hard work, you'd at least you come to see the car." I should report this to the corporate office, As a customer we should not be victims of lash back by disgruntle sales people, this is harassment and we will be reporting it the BBB. "nitpicking? Are we expected to buy a new car with defects on the paint and not say anything about it? Accept it the way it is? The guy was a joke, we came in to the dealer, told us he will be we us in 5 minutes...it took him 35 minutes to pay attention to us..we should of walk away. Buyers beware. More

Helpful 2

Report | Print

Happy Happy All I can say is amazing customer service I recommend anyone who's looking for a car to see you I'm so happy with my car thank you All I can say is amazing customer service I recommend anyone who's looking for a car to see you I'm so happy with my car thank you More

Helpful 0

Report | Print

Very nice staff The staff was very attentive & knowledgeable about what would work best for me & my budget-took almost 5 hours but drove away with a beauty. I would h The staff was very attentive & knowledgeable about what would work best for me & my budget-took almost 5 hours but drove away with a beauty. I would highly recommend my salesperson & this dealership More

Helpful 1

Report | Print

Salesman Stives is awesome Stives was a professional and courteous yet engaging sales person. He made the experience fun. Which isn’t the norm for buying cars. Thanks so much St Stives was a professional and courteous yet engaging sales person. He made the experience fun. Which isn’t the norm for buying cars. Thanks so much Stives. More

Helpful 0

Report | Print

Two Thumbs Up! The sales rep that helped us Stives, did a wonderful job finding the right car for me and my wife. He was very knowledgeable and friendly. Will recomm The sales rep that helped us Stives, did a wonderful job finding the right car for me and my wife. He was very knowledgeable and friendly. Will recommend him to our friends and family!! More

Helpful 0

Report | Print

Worked hard to satisfy We arrived at the dealership knowing the year and model of car, but I had never sat in one let alone drove one. So with that as the objective, Stives We arrived at the dealership knowing the year and model of car, but I had never sat in one let alone drove one. So with that as the objective, Stives worked hard to find a car that fit my requirements, and the team helped us to work out the financing, and take care of a couple issues. More

Helpful 0

Report | Print

It was very good experience It was a pleasure to do bissmess whit this dealer . The sales men, Stives , was very nice and very helpful for I close my deal.. It was a pleasure to do bissmess whit this dealer . The sales men, Stives , was very nice and very helpful for I close my deal.. More

Helpful 0

Report | Print

Car purchase Had a great experience getting a new car today. My salesperson was great. He really worked with me and listened to my needs to make it happen. Had a great experience getting a new car today. My salesperson was great. He really worked with me and listened to my needs to make it happen. More

Helpful 0

Report | Print