Stuart Smith | Page 2

Great selection and good customer service with prompt response, Kyle is an honest and professional salesman along with Stu from finance great team to work with response, Kyle is an honest and professional salesman along with Stu from finance great team to work with More

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Anthony A. made the sales process easy + a good experience. I would recommend him to friends + family. I am so happy with my new Wrangler ! I have yet to util made the sales process easy + a good experience. I would recommend him to friends + family. I am so happy with my new Wrangler ! I have yet to utilize dealership service, so I cannot rate the dealer overall at this time. More

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Stuart Smith signs people up with bad warranties that are not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwh not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwhile my car needs service, and my money has been put into a warranty that is no good. I have called and left messages. I have called and they would hang up on me. They have no dignity. Even the sales person Florian (Flo) has been unhelpful in this matter and it is an awful feeling to be treated this way after giving my hard earned money to these people. If they every offer you a Lithia warranty please do not take it. There should be criminal actions taking place behind this, because they robbed me! They robbed me first of my money, and now I have no security of a warranty for my vehicle. They have not worked with me to get this resolved hence it’s not been resolved they won’t even call me back! I have been waiting since November 8th to hear from Stuart it is November 17th? No one has tried to help me?!? More

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The entire sales process at your dealership was tremendous. I thought the sales person that I had Anthony Abdullah was the best. He was very knowledgeable and extremely professional.I felt no press tremendous. I thought the sales person that I had Anthony Abdullah was the best. He was very knowledgeable and extremely professional.I felt no pressure and he also secured my financing through Driveway. I would certainly recommend your dealership and Anthony to my family and friends. More

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I love the dealership and my new car and would do it again in a heartbeat! again in a heartbeat! More

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Bought a Grand Cherokee Overland on a Saturday afternoon. In and out in about 4 hours. Best Jeep we’ve have gotten! In and out in about 4 hours. Best Jeep we’ve have gotten! More

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Working with Bill Messina has been the most painless process I've ever dealt with. We literally drive 40 minutes out of our way to work with him because he's so easy to deal with. process I've ever dealt with. We literally drive 40 minutes out of our way to work with him because he's so easy to deal with. More

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Justin always finds the perfect vehicle for me, and the best price. Very knowledgeable and friendly. My process is always quick. I love my Jeep I’ll be back when I get my next vehicle. best price. Very knowledgeable and friendly. My process is always quick. I love my Jeep I’ll be back when I get my next vehicle. More

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I cannot explain how wonderful my car buying experience was at Suburban Jeep of Troy, especially the customer service. I worked directly with Kyle Huber who not only showed me every Jeep Wrangler on the lo was at Suburban Jeep of Troy, especially the customer service. I worked directly with Kyle Huber who not only showed me every Jeep Wrangler on the lot, but also answered my many questions about new vs. used cars. He was thoughtful and caring throughout the entire process; made me feel confident in my final purchase. He kept in constant communication with me - explained the process from test driving to financing. I will be recommending all my family and friends to look to this dealership for all future Jeep needs and specifically ask for Kyle to help them. 5 stars across the board. More

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My experience was seamless. Mr. Nathan Nelsen, the pre-own sales consultant was professional and responsive to my questions, emails and phone calls. Both he and the manager (Mr. Matthew MacEachern) l pre-own sales consultant was professional and responsive to my questions, emails and phone calls. Both he and the manager (Mr. Matthew MacEachern) listened to my concerns and were quick to remedy. One of my most positive experiences in buying a car. Will recommend and likely return for my next car purchase. GREAT JOB! More

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