"Good sales and service"
Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, though the wait times are a bit long.
"Oil change and inspection"
Very good dealership to bring your car in for service. Never have to wait and always met at the dealership with a smile and friendly words.
Love walking into the show room which is bright and clean. Staff are very friendly and courteous No pressure browsing and asking questions. It was a great experience. Enjoyed doing business with Herb Gordon Subaru. Sue was very helpful and on top of everything. Great working with her. Thank you!!
"Doesn't get better than Sue"
We were looking for a car to replace our totaled 2012 Impreza and came in to look at a couple used Outbacks. We had already been speaking on the phone with Sue checking on inventory, and she was helpful right from the beginning. Sue truly went above and beyond for us. We showed up with 2 kids under 5 to look at the cars, and were so pleased that there was a playroom for the kids. She checked on my husband and kids often while I was out test driving and offered great customer service, even giving our boys some swag to play with. When we started paperwork for purchase, she had snacks at her desk for the kids (and us) and also had crayons to occupy the kids. We ended up being there past close on a Saturday, and she was so gracious and patient and let our youngest lead her around the showroom (just one of the many ways she was amazing) while we finished signing all of the papers. I don't know if we would have made it through the process without Sue. Bryan was also a gem, getting us through all the signing with humor and kindness. We couldn't have imagined a better experience.
"Incredible Service and Reliability"
My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! Michael and Sue have been incredibly understanding, patient, and helpful, and have significantly reduced the stress of finding a new car on such short notice. Michael has literally been a lifesaver, nay, a hero, and I cannot begin to express how thankful I am for his and Sue's service. I will definitely be coming back for any service on my new Subaru and for future purchases.
No pressure, up front, extremely courteous, and quick service. Knowledgeable and service oriented sales team. Showed me good choices, processed my request quickly and answered all my questions. Checked up to make sure all was good. Excellent car, fair price. No haggling was required. Ms. Ireland was simply outstanding in her service.
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