Sue Ireland | Page 2

This is my second purchase from Sue, after my experience with her the first time there was no question who I wanted deal with for my current purchase. She is very helpful and attentive and makes herself ava with her the first time there was no question who I wanted deal with for my current purchase. She is very helpful and attentive and makes herself available for her customers. More

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I loved working with Sue to find my new car. We had a couple of weeks of back and forth via email and text before I was able to come in for a test drive, and from our first communication to coming into t couple of weeks of back and forth via email and text before I was able to come in for a test drive, and from our first communication to coming into the dealer, I never felt any sort of pressure. Sue was informed, kind, helpful, and warm. Unlike other car buying shopping and buying experiences I've had, Sue didn't talk down to me and I never felt as though I was being taken advantage of. She also worked with me as a Costco member as part of the Auto Buying Program to ensure I received the Costco price on my new car. I had been to several dealers and spoken to many others, and my experience with Sue far surpassed my other experiences (and I completely loved the car as well). I was happy to give Sue my business and would recommend her to anybody. More

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I liked my experience with the Dealership.. second car purchase.. I have always been very happy with this dealership.. Sue Ireland was fantastic.. I recommend her to my friends. purchase.. I have always been very happy with this dealership.. Sue Ireland was fantastic.. I recommend her to my friends. More

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Marc did us right with our recent purchase. I flew in from Florida to buy the car. He did a video walk around so we could have the confidence to buy if from a long distance. Marc is a straight shooter t from Florida to buy the car. He did a video walk around so we could have the confidence to buy if from a long distance. Marc is a straight shooter that gave us confidence to do the deal. We love the car and feel that we got it for a fair price. More

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Sue listens to the customer. She is very friendly and helpful wanting to make sure you get what you ask for as oppose to imposing a car option. helpful wanting to make sure you get what you ask for as oppose to imposing a car option. More

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The service department is always courteous, speedy and give suggestions when necessary. The waiting area is perfect to continue working while I wait. All of the above, keeps me returning to this particul give suggestions when necessary. The waiting area is perfect to continue working while I wait. All of the above, keeps me returning to this particular Subaru. More

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I wanted to take a moment to let you know about the outstanding customer service, commitment and care that we received from Sue Ireland before, during and since I purchased my 2021 Ascent. Sue took ev outstanding customer service, commitment and care that we received from Sue Ireland before, during and since I purchased my 2021 Ascent. Sue took every opportunity to answer every question I had (sometimes before I even asked them). Our purchase was unusual, to say the least. We used the Costco buying service and Sue was our first contact with the dealership. She took the time to understand what we were looking for and kept us informed every step of the way as our Ascent made its way to the dealership. In the middle of the process, my husband and I went to Florida to be with my Mom and Sue put us in touch with Jim Walker who was extremely helpful with financing and the rest of the paperwork. When we returned from Florida, we picked up the car and finally met Sue in person. She was as helpful and informative that night as she had been throughout the entire transaction. Your tagline: Love. It's what makes a Subaru, a Subaru, is personified in Sue. Her love of the Subaru product, her love of her job and her love for her customers is evident in everything she does. Thank you for providing us with the most positive car buying experience we have ever had. Thank you, Donna and John Mihoch More

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We renewed our lease with Subaru at Herb Gordon because they were not only the best value, but because had the best service rating and their personnel were excellent. I felt like I was joining a family tha they were not only the best value, but because had the best service rating and their personnel were excellent. I felt like I was joining a family that would take care of me and my vehicle, not just making a purchase. Thank you. More

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I purchased a new vehicle from this dealership in early October and had a great experience. I was looking for a subcompact SUV, so I called to test drive a 2021 Crosstrek and was put in touch with Sue Irel October and had a great experience. I was looking for a subcompact SUV, so I called to test drive a 2021 Crosstrek and was put in touch with Sue Ireland. Sue was wonderful to work with - I test drove 5 different subcompact SUVs from 5 different dealerships and she was by far the most knowledgeable salesperson. Sue answered all my questions about the car, explained the features, the different packages, and even suggested a route for the test drive that was a mix of highway, local roads, and hills. I didn't purchase a car that first day because I still had 2 more test drives scheduled, but after I decided the Crosstrek was the best option, I emailed Sue for some prices and she readily responded. I emailed other dealerships with price inquiries, and Herb Gordon Subaru had the best deal for the trim and package that I wanted. Sue was able to see me the next day I was available, and once again set me up with the exact car I wanted. After another test drive, I asked a bunch of questions about the car's features, which Sue patiently answered, and I was able to take off the wheel locks, a feature of the package that I didn't want. A few days after I drove the car home, Sue called me to follow up and I was able to ask a couple more questions about the safety features, now that I'd driven the car longer. I had an excellent experience working with Sue and recommend her to anyone looking to purchase a new Subaru. More

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Rodney provided my with this most incredible service. I will be back to Herb Gordon just to see him. We had a flat right off the highway on a long road trip. We had a dog and a baby in the car. We called H will be back to Herb Gordon just to see him. We had a flat right off the highway on a long road trip. We had a dog and a baby in the car. We called Herb Gordon on Rodney was able to quickly accommodate us. He understood we were in a rush and squeezed us in. We were greeted with dog biscuits from Sue, a dog water bowl, and he put us in a quiet room for a new baby. The service took less than an hour. And we felt safe and at home the entire time -and that was largely due to Rodney. This isn’t the closest Subaru dealership to my house, but I won’t forget the incredible service and experience at Herb Gordon and will be back! THANKS RODNEY AND SUE (for the doggy biscuits) More

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