Sue Kelly | Page 3

This rating is not the dealership, but for my advisor, Sue Kelly. She is pleasant, proficient, and makes one feel like a valued customer. I do, miss Mark Wertheim my previous service advisor. Sue Kelly. She is pleasant, proficient, and makes one feel like a valued customer. I do, miss Mark Wertheim my previous service advisor. More

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Rob Munson is an elite Service Advisor I always receive a warm welcome and advice as to what service my Honda should receive great service warm welcome and advice as to what service my Honda should receive great service More

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Sue Kelly was a great help. She was able to get me in for service immediately. My battery died and I needed a new battery. Sue was very helpful to get this done as soon as poss She was able to get me in for service immediately. My battery died and I needed a new battery. Sue was very helpful to get this done as soon as possible. I highly recommend Sue very much. More

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Nicole Leader was professional, warm, attentive to our car needs & made our car buying experience stress-free! We highly recommend Nicole & the entire LIA Kingston team for anybody & everybody. car needs & made our car buying experience stress-free! We highly recommend Nicole & the entire LIA Kingston team for anybody & everybody. More

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Leased a 2025 Honda Ridgeline from Kingston Lia Honda on 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors Mark and Sue along with Honda senior tech John have been great. Was in for service and ended up leasing a new Honda the same day. That was a huge mistake! Bottom line. DECEPTIVE sales tactics to get a sale. Spent hours working on a deal. First, price of new auto. Second, trade in price. Verbal agreement to proceed with purchase. Salesman Luther Johnson who asked me for ID when I first started talking with him (red flag) said we had a deal after the typical games. Never explained the contract or showed actual prices paid and trade allowance. It was late, had been there for many hours, signed where needed on a iPad with small text and took possession of the vehicle and left my trade only to find out days later as Luther had not forwarded me the sales contract via e-mail as promised even after e-mailing and calling him the following days. When I finally obtained the documents, it was clear LIA Honda never honored the verbal agreement or their own worksheet numbers. LIA sales tacked money back on the price of the new vehicle in the back room before signing. From "we can't do that" to "you have a deal" when in reality, it was all a LIE to get a sale. Contacted General Manager Ross Hubert via e-mail. Finally got a copy of the contract. After seeing I was scammed and lied to, immediately called and stopped in with my paper work and "worksheets." Ross admitted I was charged more (about $1,400) than agreed upon yet defended this deceptive sales tactic as if it were the norm at LIA Honda and said "I think you have buyers remorse" and "you lied about your trade-in" because I wasn't sure if I was going to trade-in my one owner 2014 Ridgeline, keep it, or run up to Albany, NY and sell to Carmax and purchase a Ridgeline in the Albany area. After back and fourth, Sales Manager Ross Hubert agreed to get me a Honda Ridgeline OEM Bed Cover which I figured was better than nothing. My feelings as of today: Need service? You should be fine. Sales? STAY AWAY from any LIA Honda or other brand LIA dealership. I, a senior citizen on a fixed income, now feel like crap when I walk in their dealership and have higher car payments. Gave LIA of Kingston the first chance to get a high quality, clean Honda trade-in which they serviced for years and knew well. In the end, LIA still scammed me. Don't think for one second Ross got me a "free" bed cover after a sale just to be nice. His first offer was free oil changes. As they say, I have the receipts. Am I the first Salesman Luther Johnson, Sales Manager Curtis Knight and Mathew Panaro (names on paperwork) in LIA Honda sales department played this game with? Sure didn't seem or sound to be the case. You decide. Will still use the service department (for now) but will NEVER purchase or lease from LIA again. Would you? Curtis H. More

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I received excellent service Susan Kelly is professional pleasant and extremely knowledgeable. She always keeps me well informed. pleasant and extremely knowledgeable. She always keeps me well informed. More

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Mark Wertheimer in Service Dept is a very extraordinary person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern f person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern for customers and his good nature. We are so happy to know him . Lia will be our preferred Hinda Service Center More

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Sue Kelly as usual was exceptional! The CR-V I had the recall on is our fifth Honda, therefore, Sue.has assisted me for several year. She is ALWAYS easy and friendly to deal with. One The CR-V I had the recall on is our fifth Honda, therefore, Sue.has assisted me for several year. She is ALWAYS easy and friendly to deal with. One of the nice important things she does is know who I am and calls me by my name. More

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My car was serviced very well and Susan Kelly showed me what needed to be done. Everyone was courteous . The recall was also completed at the same time. Great! what needed to be done. Everyone was courteous . The recall was also completed at the same time. Great! More

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I am a long time customer because of Susan Kelly. She is always friendly. and knowledgeable. I know I can trust her advice. They have taken care of my Hondas over the years, and I have always been sa She is always friendly. and knowledgeable. I know I can trust her advice. They have taken care of my Hondas over the years, and I have always been satisfied with their service. Good to know . as a senior that they are skilled. and ewliable, More

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