Susan Freck

Dishonest sales tactics and "Ghost Sale" bluffs – Avoid. I spent 9 days negotiating a 2026 Sportage Hybrid as a motivated, ready-to-buy, return customer, only to be met with constant games and blatant di I spent 9 days negotiating a 2026 Sportage Hybrid as a motivated, ready-to-buy, return customer, only to be met with constant games and blatant dishonesty. After Nate and his manager refused to honor a fair out-the-door price—even using the "Bad Cop" routine to claim the manager didn't like the original offer—I walked out. Ten minutes later, the "final" offer I had just walked away from was suddenly extended via text. When I didn't bite, Nate texted me on Saturday claiming the car had been "sold" for the higher internet price. This was a complete fabrication. The vehicle (Stock #T7306970 / VIN: KNDPVDDG4T7306970) was never sold. It sat on the lot the entire time while they used fake scarcity and "ghost sales" to try and pressure me. They also attempted to hide fees in the fine print and inflated doc fees beyond the stated price. They are not transparent in the fees. I ended up buying exactly what I wanted elsewhere without the headache. If you want transparency and a dealership that doesn't play 1980s-style sales games, this is not the place. I called their bluff, and I suggest you do the same. Car still sitting on the lot. More

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Susan Freck, truly a professional. There was no pressure. Drove 3 hrs from Overland Park KS to buy a Sportage Hybrid. From the time we arrived at the dealership to the time we left, Su There was no pressure. Drove 3 hrs from Overland Park KS to buy a Sportage Hybrid. From the time we arrived at the dealership to the time we left, Susan helped us with every step of the process. She was knowledgeable, friendly and made us thoroughly enjoy the sales experience. I wish all car Sales folks could take lessons from her. Even our finance experience was great. They maximized our time and had us out the door quickly. I would drive the 3 hours again to buy a car from Kia of Columbia, Missouri. More

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Novy is wonderful to work with and has assisted us in last 2 Kia's we have purchased. Novy was very helpful in issues around a recalibration issue! last 2 Kia's we have purchased. Novy was very helpful in issues around a recalibration issue! More

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Everyone at Kia of Columbia was very welcoming and happy to help us with our purchase. We were knew we were in good hands. to help us with our purchase. We were knew we were in good hands. More

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It was a great feeling working with Novy to get my Telluride SX-P. Novy was helpful all the way- keeping me informed of everything that happened related to the vehicle. Super friendly as a person but Telluride SX-P. Novy was helpful all the way- keeping me informed of everything that happened related to the vehicle. Super friendly as a person but never lost his professionalism though. Coming from Alabama to get my Telluride after waiting 14 months was worth it. It is the good name of this dealership that made me place an order with them (10 hours driving distance) last year. Though I know nobody leaves winning from a car dealership, I truly want to believe the sales department and dealership as a whole gave me good and efficient advice. I only wish good for the people working there and I would love to recommend them to my friends- many of whom are actively looking forward to buying new vehicles. More

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This being my first car with Kia of Columbia, I would suggest them to anyone. NOVY, from the very start was very personal and went above and beyond to help me find exactly what I wanted. I built my Kia S suggest them to anyone. NOVY, from the very start was very personal and went above and beyond to help me find exactly what I wanted. I built my Kia Sorento Hybrid with the help of NOVY. He knew all the answers to give me. Can’t wait to drive my new car all the time! More

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