Susan Idais
Susan Idais at Kia of North Austin

Susan Idais

Sales Manager

Kia of North Austin

13175 N US Hwy 183
Austin, TX 78750

Contact Me
4.3
25 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

13 yrs, 2 mos

Languages Spoken

Arabic Arabic

4.3

25 Reviews

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25 Reviews of Susan Idais

May 13, 2025

Dealership Rating
Employee Rating

The dealership was clean through out the dealership area allowing us to relax, the staff were very helpful in our visit and Thumbs up,, for Ms Hannah for helping us with the trade in and she worked hard to More

by RENEEWILL39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 14, 2025

Kia of North Austin responded

Thank you, Renee, for the fantastic 5-star review and for choosing Kia of North Austin for your fourth Kia—what an honor! We’re so glad to hear that Hannah, Mr. Williams, our finance team, and the rest of the staff made your experience smooth, welcoming, and memorable. We truly appreciate your continued trust in us and look forward to being part of many more dream car moments in the future. 😊

May 14, 2025

RENEEWILL39 responded

Thanks to everyone and the Team members that were helping us make this purchase possible . Greatly appreciated...

May 14, 2025

RENEEWILL39 responded

Thanks. to the Team work that made it worth our 4th Kia a Dream come true..TKS .

May 06, 2025

Dealership Rating
Employee Rating

The Kia North team followed through and delivered what was discussed. My transaction had quite a few moving parts and some of the process was rushed through. Follow-up communication could improve between More

by andrew l.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ali Nouri

May 06, 2025

Kia of North Austin responded

Andrew, thank you for sharing your feedback! We're glad to hear that Ali and the Kia of North Austin team provided a positive experience overall. We appreciate your input on communication improvements and look forward to assisting you again in the future!

April 16, 2025

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Employee Rating

It was a pleasure doing business with Bailey. He was knowledgeable about the vehicles I looked and patient with me. He answered all of my questions with the utmost respect, even the silly ones. More

by MMP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bailey Hendrick , Joe was a nice touch to the customer service.

Apr 17, 2025

Kia of North Austin responded

We're delighted to hear that Bailey provided such a respectful and informative experience at Kia of North Austin. Thank you for sharing your positive feedback, and we're glad he could assist with all your questions!

March 19, 2025

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North austin kia has a good selection, friendly sales folks, and earnest and hardworking finance department. More

by timothy.worth1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerome Knight

Mar 20, 2025

Kia of North Austin responded

Thank you for sharing your experience with us! We're glad to hear that our team at Kia of North Austin provided a positive and friendly service. We appreciate your feedback and hope to see you again soon!

February 17, 2025

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Employee Rating

Great service. I had a great experience at this Kia dealership! The staff was professional, helpful, and knowledgeable. The buying process was smooth, with no press More

by tiagolaser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cory Welch, Adam Haseeb

Feb 17, 2025

Kia of North Austin responded

Thank you for sharing your positive experience with Kia of North Austin! We're delighted to hear that our team provided professional and helpful service throughout the buying process. We appreciate your recommendation and look forward to assisting you in the future!

January 30, 2025

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Employee Rating

They have had my trade in and my check for $13, 500 for a month and have yet to close the account at Ally financial services. My credit rating is at risk More

by janice.caldwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bailey Hendrick

Feb 03, 2025

Kia of North Austin responded

Janice, I appreciate you for bringing this to my attention. I understand how concerning this situation must be. We have paid off the vehicle, but I just found out there was a small balance remaining. This will be sent today, and we have already reached out at the store level. Please feel free to reach out to me directly if you have any further concerns. Thank you, Ben Klein - General Manager - benklein@lithia.com

January 18, 2025

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Employee Rating

Excellent customer service. Staff was helpful. Highly recommend. Quickly response. The process was quick and easy More

by tanle071
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerome Knight , Cody Frazier

Jan 20, 2025

Kia of North Austin responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Kia of North Austin provided excellent service and made your experience quick and easy. We appreciate your recommendation!

October 30, 2024

Dealership Rating
Employee Rating

I had such an amazing experience leasing my K5 from Kia of North Austin. I reached out to the store on their website and Meriah was super helpful in confirming the K5 I wanted was there before I drove the More

by Carla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2024

Kia of North Austin responded

Carla, we're delighted to hear about your fantastic leasing experience with Meriah and Adam at Kia of North Austin! It's great that you love the features of your new K5. We appreciate your recommendation and look forward to assisting any friends or family you send our way!

July 24, 2024

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Employee Rating

The? Technician was very thorough in looking for the problems on my car. Unfortunately, for me, he found a problem that was not under warranty.And that w More

by Busterthecrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wills Philyaw

Jul 25, 2024

Kia of North Austin responded

We're glad to hear our technician at Kia of North Austin was thorough in diagnosing your car's issue. It's always better to catch problems early, even if they're not under warranty. Thank you for trusting us with your vehicle!

June 28, 2024

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Employee Rating

I normally am wary about buying vehicles, but Hannah and the team at Kia of North Austin did an amazing job! She was patient with me, answered all my questions, and was definitely not like the typical sale More

by aboyd0784
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hannah Brusseau, Viki Donjuan , Cody Frazier

Jun 28, 2024

Kia of North Austin responded

Thank you for sharing your experience! We're delighted to hear that Hannah and the team at Kia of North Austin made your car-buying process smooth and hassle-free. Enjoy your new vehicle!

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