Susan Idais | Page 2

the team was extremely attentive and resolute. They also provide me a better experience with the car They also provide me a better experience with the car More

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I highly recommend Wills Philyaw, Ben Klein and really the whole team at Kia of North Austin- this was the best experience I’ve ever had purchasing a vehicle! Wills and Ben went above and beyond to help m the whole team at Kia of North Austin- this was the best experience I’ve ever had purchasing a vehicle! Wills and Ben went above and beyond to help me find a vehicle I wanted in my price range. They provided multiple vehicle options with pricing and payments, took the time to answer all of my questions and made the purchase process quick and easy. Everyone there was so friendly, knowledgeable and professional, plus financing was a breeze. I will never buy a car from anywhere else and will send all my friends and family here as well! More

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I can always trust Kia North to take care of my Niro EV for a reasonable price and amount of time. Everyone is friendly and helpful. And I love the courtesy car wash and vacume. for a reasonable price and amount of time. Everyone is friendly and helpful. And I love the courtesy car wash and vacume. More

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Horrible service especially from the finance department. I was only given a first name of the finance manager, Susan, it took the office approximately 6 months to provide me car tag. During this wait time I I was only given a first name of the finance manager, Susan, it took the office approximately 6 months to provide me car tag. During this wait time I was pulled over and given a warning by State Trooper that it was illegal to have a temporary tag for an extended period of time. Finally on the day I received my tags I had to contact and have the Cedar Park police present to have my tags given to me as promised the day before. I do NOT recommend having any dealings with this car dealership More

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If I didn’t have a huge down payment or a co-signer I was dismissed and no longer contacted. I was looking at a 5 year old car and expressed the amount of money I was willing to put down. You would think was dismissed and no longer contacted. I was looking at a 5 year old car and expressed the amount of money I was willing to put down. You would think a dealership will be more focused on a person being able to make the payments on time and not a huge down payment that would knock off only a few bucks from the monthly finance amount. Instead, I sent over my info, and got a call asking if I could put more money down or find someone to co-sign. I told him I am not able to do either and he said “okay I’ll call you back with more information” and I’ve not heard from Will since. It’s sick and sad when you feel that you’re being taken advantage of. When you get hard hits on your credit just to be dismissed for not coughing up at last $3000 down. I am very money conscious and want to ensure I don’t spend alll my money just to drive it off that lot and not have enough space and room for insurance, gas, and the car note. Banks and dealerships need to do better. There are people with careers that have a hard time paying bills that didn’t put anything down. Yet, those of us who can put at least $2000 down and have more than one income we get pushed to the side. Horrible experience and will never frequent this place again. More

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