Susan Rosales

Great service! ! The service was done well. Very honest service provide/consultant. Friendly and she knows her job. Makes her customers feel important! Can’t say th ! The service was done well. Very honest service provide/consultant. Friendly and she knows her job. Makes her customers feel important! Can’t say the same about your car salesmen/women: Suggestion: I was at the lot for 2 hrs I have been contemplating trading in my 2020 Pilot for a 2026 Passport. I even checked out the orange one in the showroom and the black one outside on the lot. No one approached me!! To be honest I probably would have been easy to convince!! Someone sent me a text later on but I had already changed my mind. More

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Poor work performed, zero customer service, service advisor needs more training and how to speak with customers advisor needs more training and how to speak with customers More

by VILLAMARTINA57 Verified Customer Verified Customer

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I went in with the date that I had scheduled on the Honda app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a tex app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a text message if I still had to reschedule to go in to get the part fixed? Other than that. Good service. They worked on my vehicle very quickly. More

by emmoreno1218 Verified Customer Verified Customer

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They said it would take about 2. 5 hours for the work to be finished. They called me exactly 2.5 hours. They were very accurate on the time needed. 5 hours for the work to be finished. They called me exactly 2.5 hours. They were very accurate on the time needed. More

by sasalazar01 Verified Customer Verified Customer

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Good and fast service was provided by this service department team. Keep up the good work. department team. Keep up the good work. More

by ALEX427CI Verified Customer Verified Customer

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Appreciate it-friendly staff, got maintenance service same day i called to get an appointment. same day i called to get an appointment. More

by CHRISTINECHIO66 Verified Customer Verified Customer

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It's always a pleasure to work with Susan. She keeps me informed as my service progresses and is very knowledgeable about what needs to be done and when it should be done, even with my car tha She keeps me informed as my service progresses and is very knowledgeable about what needs to be done and when it should be done, even with my car that Honda no longer has in production, the plug-in hybrid. After having an all electric (other brand), I needed something with more than 87 mile range and this plug-in hybrid is perfect. I haven't been to a gas station since last summer as it is all electric around town and I never saw a major increase in my electric bill. I hope Honda will consider making another plug-in hybrid before I need a new car!! More

by texaspepper46 Verified Customer Verified Customer

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Employee was very prompt, knowledgeable, helpful, attentive and overall very friendly and caring.Thank you Susan. Great job! attentive and overall very friendly and caring.Thank you Susan. Great job! More

by GVDOMINGUEZ Verified Customer Verified Customer

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Called for an appointment and they got me in the same day. My service advisor was terrific. day. My service advisor was terrific. More

by lvt1960 Verified Customer Verified Customer

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Exception service. Check in was timely, status check ups were communicated and they even took care of recall issue. Check in was timely, status check ups were communicated and they even took care of recall issue. More

by dkpompe Verified Customer Verified Customer

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