Susan Tarquini | Page 17

Prompt informative customer oriented everyone was polite. Answered all my questions gave estimated times and kept me updated polite. Answered all my questions gave estimated times and kept me updated More

Report | Print

Very POOR customer service. The guy in the service desk needs customer service training on how to deal and attend to his clients. He didn’t tell us where to wait, whats the next The guy in the service desk needs customer service training on how to deal and attend to his clients. He didn’t tell us where to wait, whats the next step and left our finished paper work in his desk without telling his co workers where he went! I don’t think he love his job at all! They have no clue where he was?! We’ve waited for almost 2 hours. Poor hand off/ communication. I complained to the manager Susan who didn’t really address my concerns! I will tell all my friends, family and collegues not to go there if they don’t want to feel aggravated! Hoping this will not happen to other clients. I am not going back there! Customer service should be the priority if you want your business succeed! More

Report | Print

I've been coming to Herb Chambers Honda of Boston for almost 20 years. I've always had great experiences but this current team is the BEST! Most notably, Sean DaSilva always goes above and beyond to mak almost 20 years. I've always had great experiences but this current team is the BEST! Most notably, Sean DaSilva always goes above and beyond to make sure his customers are fully satisfied with their service. He's personable, extremely knowledgeable and thorough. He's my go to! Also, a shout out to Brian in sales, Susan in management and the whole front desk staff :) More

Report | Print

Herb Chambers Honda of Boston is the place to go a for any vehicle of your choice. They make you feel welcome, comfortable, listen to your desires and get the job done. Brian McCaffrey was my sales rep an any vehicle of your choice. They make you feel welcome, comfortable, listen to your desires and get the job done. Brian McCaffrey was my sales rep and the man. I had a pleasant experience working with him in search for a vehicle. He took time to walk me through the process. Him and his team of Professionals got the job done. He was very proactive to answering my questions, patient, funny, determined and full of energy. Thank you Mr. McCaffrey for all your help. He gave me no pressure and was very respectful and professional at all times. My thanks to him, the finance personnel and the big boss that went extra length to get me approved. Thank you all for your hard work. You all are indeed dedicated professional interested in making customers happy. Please contact Herb Chambers Honda of Boston for your next car. Be well! GA Tabi More

Report | Print

Employee used a homophobic slur when addressing a colleague with customer and children in the nearby waiting area. colleague with customer and children in the nearby waiting area. More

Report | Print

Called 3 days prior to schedule a 10a appointment. Was told “Wednesdays are slow” and therefore an excellent day to come in. Was there for 6 hours. Wasn’t offered a ride home to wait for car to be ser Was told “Wednesdays are slow” and therefore an excellent day to come in. Was there for 6 hours. Wasn’t offered a ride home to wait for car to be serviced. At hour 4 I asked whether there was a car they lend to customers while waiting for personal vehicle to be serviced. Answer was no. I was then offered a ride across the street (to get lunch) by a different technician who apologized profusely for the lack of decent customer service upon my arrival that morning- as he was surprised I’d been waiting there all day. That’s when I noticed my car still sitting in the parking lot waiting to be checked. What was the point of scheduling my morning appointment then? I was also told I’d receive information before I left regarding potential financing for the cost of my major repair. Didn’t receive the info. Had to call back the following day to get it. More

Report | Print

they have awesome customer and very great service, i recommend them for sure, thank you. you guys are great recommend them for sure, thank you. you guys are great More

Report | Print

Reliable, excellent quality of work performed by skilled advisors and technicians. Timely, super Service advisors. Friendly atmosphere. I trust Herb-chambers and my Service Advisor Robert Hall 110%. Can advisors and technicians. Timely, super Service advisors. Friendly atmosphere. I trust Herb-chambers and my Service Advisor Robert Hall 110%. Can’t imagine going other place ! More

Report | Print

Sean DaSilva was an absolutely amazing service advisor. I’ve been going to a different Honda dealership for service since I got my car, but because of this amazing crew, I’ll be sure to return! I’ve been going to a different Honda dealership for service since I got my car, but because of this amazing crew, I’ll be sure to return! More

Report | Print

I am a grateful customer of Honda Herb Chambers Of Boston. Morrissey BLVD. I have had the pleasure of having a very nice young man very educated very kind very respectful very patient Victor Lopez, I Boston. Morrissey BLVD. I have had the pleasure of having a very nice young man very educated very kind very respectful very patient Victor Lopez, I am still a customer because of him. No matter what comes up he knocks it out the ballpark if it’s gonna be a wait he tells me that he’s honest whatever the price is he tells me that he is honest I can’t say honest enough honestly goes a long way but more than that you can tell this young man is going to go very far because he already has so many qualities that come from good parents and family it’s just reeks off of him. Thanks Victor you are the tops! More

Report | Print