I just left your dealership, and I hope that all your
service personnel are as courteous, efficient and knowledgeable as Sean DeSilva. Sean is incredibly easy to work with. With regard to the air condi
service personnel are as courteous, efficient and knowledgeable as Sean DeSilva. Sean is incredibly easy to work with. With regard to the air conditioning problem the car was experiencing, he explained the process in its entirety in easy, understandable terms. Thank you for having such a pleasant person to interact with. It's stressful enough bringing a car in to be serviced, especially when there are known problems. Sean made the entire experience effortless and pleasurable.
Happy 4th to everyone, and thanks again!
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by VeeJay29
Other Employees Tagged:
Sean DeSilva
Jun 30, 2022 -
Herb Chambers Honda responded
Hi Vee Jay, thanks for the five stars! We are happy to hear that Sean could assist you and we hope to see you back for all of your future automotive needs! -Herb Chambers Honda In Boston
Jun 29, 2022 -
VeeJay29 responded
Herb Chambers Honda
Jun 29, 2022
VeeJay29
I just left your dealership, and I hope that all your service personnel are as courteous, efficient and knowledgeable as Sean DeSilva. Sean is incredibly easy to work with. With regard to the air conditioning problem the car was experiencing, he explained the process in its entirety in easy, understandable terms. Thank you for having such a pleasant person to interact with. It's stressful enough bringing a car in to be serviced, especially when there are known problems. Sean made the entire experience effortless and pleasurable.
Happy 4th to everyone, and thanks again!
Service experience was great.
Check in was very simple and fast the team was very cordial and responsive.
Check in was very simple and fast the team was very cordial and responsive.
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by Chip_leblanc
Other Employees Tagged:
Robert Hall
Jun 22, 2022 -
Herb Chambers Honda responded
We strive to be excellent. Ratings like yours are always the goal. Thank you for taking time out of your busy day to recognize us. - Herb Chambers Honda In Boston
Jun 22, 2022 -
Chip_leblanc responded
You are welcome!
Excellent service is given by a knowledgeable, caring
staff. This service department has never failed to treat me respectfully, and to deliver top quality service,
staff. This service department has never failed to treat me respectfully, and to deliver top quality service,
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by mcohen@bu.edu
Other Employees Tagged:
Sean Silva
Jun 01, 2022 -
Herb Chambers Honda responded
Thank you for providing us with this excellent five-star review. We are happy to hear you had a positive experience with us and we hope to see you here again! -Herb Chambers Honda In Boston
Horrible customer service!
You try to speak and they talk over you, not good at all
You try to speak and they talk over you, not good at all
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by torresircania
Other Employees Tagged:
Robert Hall
Apr 26, 2022 -
Herb Chambers Honda responded
We're disappointed to hear about this experience. We appreciate you bringing this to our team's attention and would like to help improve your opinion of us. Please contact me at your earliest convenience so we can discuss this in more detail and find a solution to these concerns. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com
The service was fast.
The fellow that I worked with was courteous and very efficient. Everyone was very friendly.
The fellow that I worked with was courteous and very efficient. Everyone was very friendly.
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by gpatmcdonald
Other Employees Tagged:
Nelson Castillo
Apr 11, 2022 -
Herb Chambers Honda responded
Thank you for the wonderful feedback! It was a pleasure having you visit us here at Herb Chambers Honda In Boston and we hope to see you again next time!
This is my favorite place when it comes to service my car
because Robert makes my life much easier.
because Robert makes my life much easier.
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by Soso
Other Employees Tagged:
Robert Hall
Feb 18, 2022 -
Herb Chambers Honda responded
Thank you for trusting Robert & the Herb Chambers Honda In Boston team with your vehicle! We're honored to receive your support and look forward to your next visit!
Feb 18, 2022 -
Soso responded
Robert is #1, I don't have time to taje surveys but I have to do it for Robert because he always goes above and beyond.
I had a very poor experience at this dealership. They
misdiagnosed my cars issue twice and pushed serivices that I did not need. The manager was condescending and insisted that I my personal knowledge of
misdiagnosed my cars issue twice and pushed serivices that I did not need. The manager was condescending and insisted that I my personal knowledge of my cars history was incorrect. We are in market for another car and I have enjoyed our Honda’s but I will travel out of state to purchase a care that is not from herb chambers if I have to.
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by Deepti.putcha
Other Employees Tagged:
Nelson Castillo - thank you for your help!
Feb 18, 2022 -
Herb Chambers Honda responded
We regret to hear about these issues and assure you that our team takes this feedback seriously. I would like to discuss the experience with you and determine how I can help improve the situation. Please reach out to me at your earliest convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com
Sean and Robert are always very helpful and thoughtful to
address my needs while saving money.
address my needs while saving money.
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by Victor.Tsveybel
Other Employees Tagged:
Robert Hall, Sean
Jan 24, 2022 -
Herb Chambers Honda responded
Thank you for the kind review - Sean & Robert will be happy to hear it! Your business is greatly appreciated by all of us here at Herb Chambers Honda In Boston and we look forward to seeing you next time!
Please call it "The Right Dealership".The service was
Please call it "The Right Dealership".
The service was rendered in a time manner and we'll done.
Sean is an excellent service advisor.
Thank you.
Please call it "The Right Dealership".
The service was rendered in a time manner and we'll done.
Sean is an excellent service advisor.
Thank you.
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by Abib
Other Employees Tagged:
Robert Hall, Sean DeSilva
Jan 18, 2022 -
Herb Chambers Honda responded
Thank you for the excellent review of Herb Chambers Honda In Boston! We look forward to seeing you again in the future!
Great customer service attentiveness professional
conversations nice atmosphere to do business considerably great business partner.
conversations nice atmosphere to do business considerably great business partner.
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by Hatta
Jan 11, 2022 -
Herb Chambers Honda responded
Thank you for your high rating! We look forward to seeing you next time! -Herb Chambers Honda In Boston
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