Susan Ward

Friendly and knowledgeable staff. Great communication during a time period of high production uncertainty. Moved us through the car buying process quickly and without pressure. Great communication during a time period of high production uncertainty. Moved us through the car buying process quickly and without pressure. More

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Paul and Susan were both great to work with. The experience was easy and exciting. The experience was easy and exciting. More

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This was my second BMW that I purchased from Dean & The BMW Store and the experience was just as good as the first time. Dean is so easy to work with and was always available to answer any questions throu BMW Store and the experience was just as good as the first time. Dean is so easy to work with and was always available to answer any questions throughout the process. We custom built our X7 and Dean ensured all items on our build were exactly what we wanted. It was only a 3 week turnaround from the day the order went in to the day unlocked it up. I’ll be back next year for my 3rd BMW from Dean and the BMW Store. More

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I was very impressed with the entire buying experience, from walking in the door to driving home with a new BMW. I worked with Emily and she was very knowledgeable about the performance and functionality o from walking in the door to driving home with a new BMW. I worked with Emily and she was very knowledgeable about the performance and functionality of the various models. I will definitely be back and encourage anyone looking to buy a BMW to check out the The BMW Store. More

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A very easy buying experience. Paul was helpful all the way through the process and Susan had me able to use all of the technology in the car before I drove away. Paul was helpful all the way through the process and Susan had me able to use all of the technology in the car before I drove away. More

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Very friendly and professional. Made the process simple and painless. I love my new car and would definitely go back. Made the process simple and painless. I love my new car and would definitely go back. More

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Wonderful purchasing experience. Had contacted the dealer month or so ago about availability of new vehicle on their site. Unfortunately that vehicle was no longer available and ha Had contacted the dealer month or so ago about availability of new vehicle on their site. Unfortunately that vehicle was no longer available and had none currently available of the model I was looking for (M4 Competition xdrive). A few weeks later, received follow-up email from Dean Stathes, in new car sales, that they now had available model I was looking for. Made appointment for test drive and purchased vehicle...purchase was at the advertised MSRP price which is the going rate nowadays if you get lucky, as many dealers trying to sell above MSRP. Was no high pressure pitch for add-ons, etc...sales/finance office simply made me aware of what was available and accepted my yes/no response with no high pressure push. Susan Ward also did an excellent job at vehicle delivery walking me through set up of various configurations and generally explaining how to use the various vehicle options. Upon completion had nice conversation with Ric Koresky from The BMW Store management team. Overall was very comfortable and enjoyable purchasing experience. I will not hesitate to do business with the The BMW Store dealership in the future. More

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This transaction went really well. It was difficult since my previous lease ended at a time when it was almost impossible to order a new car. Paul did a great job of keeping up on th It was difficult since my previous lease ended at a time when it was almost impossible to order a new car. Paul did a great job of keeping up on the latest opportunities and was finally able to get me the car I wanted - only one feature, the 360 degree top-down camera option, was not available - no fault to anyone on the sales staff. The old lease turn in and the new purchase took a total of about an hour at the dealership with no issues whatsoever. Jamar was very well prepared to quickly dispatch with the necessary transactions and was able to answer all my questions. Susan is extremely knowledgable and was very good at gettiing me going - although I will be back with questions for her as I am accumulating a list of things I'm having trouble navigating on my own (e.g., digital key options). The net is, This transaction was very professionally handled by all involved and I'm a very happy customer., More

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I have been driving BMW's for 30 years and very pleased with my experiences with the BMW Store. with my experiences with the BMW Store. More

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Emily was fantastic to work with from the first minute I inquired about a vehicle. She knowledgeable and responsive and was able to answer every question I had about multiple vehicles I was interested in. I inquired about a vehicle. She knowledgeable and responsive and was able to answer every question I had about multiple vehicles I was interested in. I will certainly be referring her to my friends and will be a BMW store customer for life! More

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