Susan Younis

This dealership’s customer service is horrible. Whenever you try to buy a car, everyone keeps calling from this dealership. However, after selling the car, whenever you have an issue with the car o Whenever you try to buy a car, everyone keeps calling from this dealership. However, after selling the car, whenever you have an issue with the car or ask for updates about the title or other questions, no one is available to answer. I had a very bad experience with this dealership. I highly recommend not buying online from this dealership at all. When I got the car, it had a lot of problems. I purchased the most expensive car at this dealership, but when I received it, the bumper was damaged. They kept lying, saying they didn’t damage the bumper. After I showed them pictures proving the car was already damaged when the truck took it, they paid some money, but it didn’t even cover 25% of the damage. Additionally, the center console cup holder door has an issue; it is not working at all and won’t open. It also took three months to get my plates. Whenever I called to talk with the manager, they kept lying, saying the manager or general manager was not available. Shame on you, Mercedes. I have purchased more than 40 cars from various dealerships and never had any problems, but this was my experience. Also the lady works for title and plate I emailed her many times to get update she never return my massage and calls horrible person The title process lady name is: Rebecca Cox and after 10 days driving most expensive car I keep getting error massage I toke to benz dealership in austin/tx he told me Engine mount(s) is defect I replaced even car had only 1200 miles I hope this helps More

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The best dealership on the East Coast. Very clean, organized and professional!! William Marshall Harvey Very clean, organized and professional!! William Marshall Harvey More

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Had a great experience for an Out of Town Buyer. Flawless experience and great Salesman Antione Richardson. Flawless experience and great Salesman Antione Richardson. More

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The entire team worked to ensure my satisfaction from the trade of my old vehicle, through purchase and delivery of my new vehicle. On the sales side, my salesman Teddy and the concierge Delante demonstrate trade of my old vehicle, through purchase and delivery of my new vehicle. On the sales side, my salesman Teddy and the concierge Delante demonstrated professionalism, understanding and patience before, during and after my purchase. Delante is a rising star and he is a true asset to this dealership. On the service side, Bryan and Red deserve mention for their attention to detail, thoroughness and willingness to help deliver a quality vehicle. The management ultimately represented the good Mercedes-Benz name and its values to ensure my complete satisfaction. Thank you More

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Excellent service, from Sales Antoine! To Service "Red" I couldn't be in better Hands . Will highly recommend to all my family and friends. To Service "Red" I couldn't be in better Hands . Will highly recommend to all my family and friends. More

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Mercedes of Fredericksburg came through for me yet again! Great customer service throughout the process. Great customer service throughout the process. More

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Courteous, no pressure, excellent service and salesmanship. Patient and explains everything. Understands and addresses All concerns salesmanship. Patient and explains everything. Understands and addresses All concerns More

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Working with Antoine Richardson was an absolute pleasure! I would highly recommend working with Antoine to purchase your next vehicle. I also need to mention the sales manager; his name is Mickey; He is the I would highly recommend working with Antoine to purchase your next vehicle. I also need to mention the sales manager; his name is Mickey; He is the most charming and natural person I have ever known. In general, I had a good experience working with them Thank you so much, Antoine and Mickey 🙏 More

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I love my Mercedes, and I love this dealership. Fantastic Service - I'll be returning. Fantastic Service - I'll be returning. More

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David was very helpful, attentive and patient. He even went above and beyond to satisfy my inquiries. It was a very quick and pleasant buying experience He even went above and beyond to satisfy my inquiries. It was a very quick and pleasant buying experience More

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