Suzanne Vantre | Page 27

Great service! I had a 100k mile check up and state inspection. The work was done in just a few hours so I was not without a car all day. I had a 100k mile check up and state inspection. The work was done in just a few hours so I was not without a car all day. More

by MACURRANDC Verified Customer Verified Customer

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As a life-long Ford customer and proud former Ford employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held by Ford for over a week with ZERO communication, a repair bill that didn't fix the simple problem and in the end...still a problem. No action. The Service Advisor was seldom around so I ended up talking to ALL three Advisors, none of whom knew what was happening. And worst of all, even the Service Manager, Rob was involved promised a call...and completely failed to deliver. I finally just took the car back...with the Service Manager hiding in the garage. If you want TOTAL lack of communication, poor results and unprofessional dealer management, I recommend Colonial Ford. And incidentally...I wouldn't BUY from them either (I've bought more than 20 Fords!)...fearing Sales is as unprofessional as service. An update 8/31 to the above review: Since Colonial Ford either wasn't interested in making the effort or wasn't capable of fixing the problem, I took the Lincoln to a local independent repair shop. They took my car in the same day, took me for a test ride, diagnosed the problem IMMEDIATELY, had the part delivered in 15 minutes and literally completely and totally fixed the suspension noise in one hour while I waited! The mechanic took me for a final ride to prove the fix. Now THAT was service and skill...something missing during all my visits and waits at Colonial Ford. More

by bill Verified Customer Verified Customer

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Excellent customer service! always ready at the time they say and always ready to accept vehicle at appointment time. always ready at the time they say and always ready to accept vehicle at appointment time. More

by edhoughton Verified Customer Verified Customer

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Great service! I bought the Ford Fusion in 2019 and the service has been great! I bought the Ford Fusion in 2019 and the service has been great! More

by kfpendergast Verified Customer Verified Customer

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Very courteous and polite; came in for Oil change and tire rotation- very pleasant Experience! tire rotation- very pleasant Experience! More

by Barbara Nollman Verified Customer Verified Customer

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Phil and everyone was great to work with. Especially the guy in the parts department. Wonderful place with wonderful people. I’ll be back there again! Especially the guy in the parts department. Wonderful place with wonderful people. I’ll be back there again! More

by bill01527 Verified Customer Verified Customer

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I schedule a appointment they took me in and they took care my problem right away very happy with the service care my problem right away very happy with the service More

by DANNY.SIMOES121986 Verified Customer Verified Customer

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Colonial Ford Service is always without exception excellent. My service needs have always been listened to with patience and understanding and resolved expertly. excellent. My service needs have always been listened to with patience and understanding and resolved expertly. More

by joeeagan Verified Customer Verified Customer

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Very great service on the truck, however was never called about truck being doing from service receptionist. about truck being doing from service receptionist. More

by rowetransportllc Verified Customer Verified Customer

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I’ve had to return the vehicle many times for engine repairs. They handled it well and made sure I was taken care of. Management was great and set me up with a rental. Hopefully everything is fine now. repairs. They handled it well and made sure I was taken care of. Management was great and set me up with a rental. Hopefully everything is fine now. They picked me up after breaking down on a busy highway. More

by clouise1969 Verified Customer Verified Customer

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