I got straight forward answers from each contact with the dealership. My online inquiry made it worth visiting in person. Once onsite, Eddie was helpful,, but not pushy, and I made a deal that I was very happy with.
Keenen was very nice. Listened to our needs and delivered. Financing was a breeze. Best buying experience I have had. Service department was just top notch. Kent could not have been better. Appreciate the kindness and awesome service. He knows how to take care of your car and you!
The young salesman was fantastic to work with, however what management indicated the final cost would be and what the contract read are two separate things. Upon calling to question what had occurred repeatedly, it was 10 days before I heard from anybody. I feel the individual in financing was caught in the middle. Everyone there for the most part spoke very respectable to me the prospective buyer. I would indicate a buyer beware.
Friendly, courteous, and very knowledgeable staff. Made me feel welcome and comfortable without undue pressure. The staff was very attentive and seemed eager to please and work with me to make the deal happen, and be a win-win. I felt I was dealing with good, honest people the whole time. A nice experience all the way around.
After a few test drives I sat down with the salesman Andy. He is a nice guy. To get to the price I was comfortable paying he had to go talk to the finance staff in a glass office off the sales floor. He came back a few times with different proposals for months' financing and monthly payments. It was a bit of a struggle to have the interest rates disclosed. On the final paperwork my credit score came back 65 points lower than it had shown on Experian hours before. I wanted to add the taxes in and the finance manager snapped at me about having to call the bank again. I asked her to run the numbers and she came out with a sheet that had $422 per month across the board. Prior to that it had shown highest $386. I said nevermind financing the tax. The salesman stepped out of the picture at that point. We went to the finance manager's personal office. I declined the gap coverage and optional warrantee and then asked to add the taxes. At this point the monthly charge went up $2. No phone call to the bank. Overall they got me on a 9.5% markup. So I would ask for your credit score, what interest rate is going into the estimated, and have an online amortization calculator ready. You will be pressured to purchase so that you miss one of these tactics and overpay.