bought a car on May 21, a Toyota CHR, I did not like the
customer service, the employee looked tired and did not want to attend. They charged me almost 5000 dollars of administrative expenses when I asked h
customer service, the employee looked tired and did not want to attend. They charged me almost 5000 dollars of administrative expenses when I asked him, he said it was to guarantee that the car would be good and complete. When they delivered it to me it had a low tire, I did not find the manual, they only gave me a key, you do not have mats.
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by Jacqueline Delgado
Jun 16, 2022 -
Toyota of Richardson responded
Hi Jacqueline. I am very sorry to hear about your experience, but we appreciate you taking the time to leave us with this information. We take customer satisfaction very seriously and my team does everything we can to fix problems that occur. I’d like to speak with you further about your experience and see what can be done to restore your trust in us. Please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.
Jon was amazing!
Really patient and understanding with our doubts, he really made our purchase a great an easy experience! Thank you again; we will definitely be back
Really patient and understanding with our doubts, he really made our purchase a great an easy experience! Thank you again; we will definitely be back someday for that 4Runner!
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by DanJordan
Other Employees Tagged:
Jon Patterson
Jun 06, 2022 -
Toyota of Richardson responded
Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager
Right price, quick negotiations, met my expectations of
what I expected to pay out the door. Even fought to match carmax appraisal which was higher than I would have expected.
what I expected to pay out the door. Even fought to match carmax appraisal which was higher than I would have expected.
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by ArcxNsparks
May 24, 2022 -
Toyota of Richardson responded
Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager
Set up to meet with Rob Bauer at Toyota of Richardson.
I was met promptly and Rob was OUTSTANDING! The car I inquired about was waiting and we took a test ride - all went very well and Rob took care of an
I was met promptly and Rob was OUTSTANDING! The car I inquired about was waiting and we took a test ride - all went very well and Rob took care of any questions I had, was thorough in answering them, and went through all the paperwork easily. (Thanks, Rob, I hate that part!)
Very nice experience all around and thanks again, Rob, for a great car buying experience!
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by R. Brown
May 23, 2022 -
Toyota of Richardson responded
Thank you so much for the review! The Toyota of Richardson team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager
Had what I was looking for at a great price, thanks, will
recommend my friend to you, was dealing with sports city, not anymore.
recommend my friend to you, was dealing with sports city, not anymore.
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by Evanstv51
May 17, 2022 -
Toyota of Richardson responded
Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager
Jon was amazing!
He got me in the exact vehicle I went in for & got me what I wanted for my trade in. Super easy to work with & most importantly, hassle free.
He got me in the exact vehicle I went in for & got me what I wanted for my trade in. Super easy to work with & most importantly, hassle free.
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by amimott
Other Employees Tagged:
Jon Patterson
May 06, 2022 -
Toyota of Richardson responded
Thank you! It means a lot to us to know that Jon left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager
Dishonest.
Go back on their word. Do not honor their word. Liars. Trash. Worst dealer.
Go back on their word. Do not honor their word. Liars. Trash. Worst dealer.
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by Tayloradamgilbreath
Other Employees Tagged:
Ezzie A
Apr 21, 2022 -
Toyota of Richardson responded
Hi Taylor. We appreciate you taking the time to provide us feedback. I'm very sorry to hear about your experience. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.
They responded promptly, were very friendly, and worked
hard to get me in the right vehicle in my budget.
hard to get me in the right vehicle in my budget.
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by chadm02
Apr 15, 2022 -
Toyota of Richardson responded
Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager
I was tricked into $1500 of debt.
Finance team no good, Theo was great though.
Finance team no good, Theo was great though.
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by alanriossss
Other Employees Tagged:
Theo Jones
Apr 07, 2022 -
Toyota of Richardson responded
Thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. When a customer applies for a loan through us, we want to get them the best finance rate possible. If there is anything we can do to help address your concerns, please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.
Theo Jones was amazing!
He truly wanted to help and tried endless things to make sure I was happy with my purchase.
He truly wanted to help and tried endless things to make sure I was happy with my purchase.
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by desrenee.cain
Other Employees Tagged:
Theo Jones
Mar 28, 2022 -
Toyota of Richardson responded
Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager