Syed Hussain
Syed Hussain at Koons Sterling Ford

Syed Hussain

Product Specialist

Koons Sterling Ford

46869 Harry Byrd Hwy
Sterling, VA 20164

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26 Reviews

I started working with Koons Sterling Ford in 1996. I have always loved working here. Very friendly environment with great people. I have lived here in Loudoun County for over 30 years. Can speak Spanish, Farsi, Urdu and Indian. I really enjoy great Tacos and Kebabs!

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26 Reviews

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26 Reviews of Syed Hussain

June 28, 2024

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Employee Rating

Unsafe vehicles; sounds rather alarming but here is the story.... Purchased a "like new" vehicle (mileage in the 20k) range. Purchase experience was ok and on par for what you would expect. However---mon More

by daver
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: JC Schied

Jun 29, 2024

Koons Sterling Ford responded

Daver, your experience is deeply concerning and certainly not what we strive for. We apologize for any inconvenience caused by the brake issue and understand how frustrating this must be. We'd like to discuss this further with you to find a resolution that ensures your safety and satisfaction. Please reach out when you can. Thank you, Sophia Engler - Customer Relations Manager - (703) 430-7700 ext 20138

Aug 13, 2024

Koons Sterling Ford responded

Thank you for sharing this update — we're so happy to hear that Sophia and the team could make things right for you! If there's anything else we can do for you, please don't hesitate to reach out. Take care!

Aug 12, 2024

daver responded

I am happy to follow up with a positive reply. Customer relations (to their credit) got involved and made things right. Got the brakes fixed and koons took care of it. I appreciate it and my belief in doing the right thing here has been restored. Appreciate it! Thank you Sophia….You are a credit to the dealership!

November 24, 2023

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Employee Rating

Bait and Switch. Click on their online listings and you will see how they raise the price on a used car and then won't honor the original agreed upon pricing. The sa More

by Jason Wade
Recommend Dealer
Yes

Other Employees Tagged: JC Schied

Nov 25, 2023

Koons Sterling Ford responded

Jason, I'm sorry to read about your experience. We aim for transparency in all our dealings and it's clear we've missed the mark here. Your feedback is valuable as it helps us improve. I'd like to discuss this matter further with you if you're willing - please reach out at your earliest convenience so we can address any concerns directly. Thank you, Sophia Engler - Customer Relations Manager - (703) 430-7700 ext 20138

Nov 28, 2023

Koons Sterling Ford responded

Jason, thank you for giving us the opportunity to address your concerns and make things right. We value your support and your feedback and we hope to work with you again down the road. If there is anything else we can do for you, please don't hesitate to be in touch. Thanks again!

Nov 27, 2023

Jason Wade responded

I want thank Koons Ford Sterling for coming thru and making right on this situation. I came back to purchase here after they honored the original pricing.

October 25, 2023

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Employee Rating

Engine light on at time of purchase, they left me responsible for repairing and paying! After assuring they would take care of the issue before leaving! More

by desmond.bibbs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 26, 2023

Koons Sterling Ford responded

I'm really sorry to read about your experience, Desmond. It's important that our customers feel confident in their purchase, and it sounds like we've let you down here. We'd appreciate the opportunity to discuss this further with you and see what can be done to rectify the situation. I will search for your contact information, but please also reach out at your earliest convenience. Thank you, Sophia Engler - Customer Relations Manager - (703) 430-7700 ext 20138

September 13, 2023

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Employee Rating

Their sales team is good and service is excellent. Finance needs to learn how to work with people that have a brain. I went in to look at a used CR-V which they'd listed on their site at a very g More

by danlists
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Borosky

Sep 14, 2023

Koons Sterling Ford responded

We appreciate your feedback and are glad to know that you found our sales team helpful and the service excellent. However, we're sorry for any confusion or inconvenience caused during the financing process. We strive to provide clear communication throughout each step of a purchase, so it's disappointing if this wasn't reflected in your experience with us. If there are any outstanding issues I can further assist with, please give me a call. Thank you, Sophia Watson - Customer Relations Manager - (703) 430-7700 ext 20138

March 28, 2023

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Employee Rating

Fantastic and friendly service! Would fly across the country to purchase from them again! Thanks Koons! More

by Starnzy83
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2023

Koons Sterling Ford responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Koons Sterling Ford team. Drive safely, and we hope to see you back again down the road!

November 02, 2022

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Employee Rating

They waste your time. Lie to you and are not willing to work with you. After being lied to and wasted hours of time plus driving 1hr 20min their “used car manager” Alex le More

by Adhayes725
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alex Assefa

Nov 02, 2022

Koons Sterling Ford responded

I'm concerned to see this feedback. This does not sound like the friendly and accommodating assistance I expect from our team, and I sincerely apologize for any unwelcoming behavior. I'm very sorry we've lost your confidence, but I appreciate you sharing your experience and will make sure the issues you describe are properly addressed so we can give all our customers the 5-star service they deserve. If there's a chance you'd like to discuss this with me further so I can try to improve your experience, please give me a call. Thank you, Jon Walker - General Sales Manager - 703-430-7700

June 10, 2022

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Employee Rating

I am very grateful for having purchased my vehicle from the truly professional and knowledgeable sales staff (and management) who operate Koons Sterling Ford. The people in the sales department are honest More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ricky Rivera

Jun 10, 2022

Koons Sterling Ford responded

Hi Jason - What a wonderful review! We are so glad to read about your purchasing experience and delighted that you're a satisfied customer. We truly appreciate you making the trip out to see us at Koons Sterling Ford and taking time to commend Syed. Thank you so much! Safe travels in your new vehicle and enjoy your weekend.

November 22, 2021

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Employee Rating

This was one of the best buying experiences ever! Syed Hussain was quick and very helpful. Also, Alex the manager was helpful and made sure I was happy with the price. He also repaired the minor scratch More

by calebklee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 22, 2021

Koons Sterling Ford responded

We're so happy that you had your best buying experience ever! Thanks for giving our team a shoutout, and it's great that you left satisfied with the price. See you again next time here at Koons Sterling Ford!

November 09, 2021

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Employee Rating

Great experience and customer service all around. Syed did a great job on taking care of everything. More

by Thomas H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2021

Koons Sterling Ford responded

We're glad our team didn't let you down, Thomas! Thank you for the review and for taking a moment to reflect on your recent visit - we hope to see you again! - the Koons Sterling Ford team

March 21, 2021

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Employee Rating

I found Syed and Mike Palmer very knowledgeable, courteous and easy to work with. Syed exhibited no high pressure tactics and made me feel very comfortable at all times. More

by johnpetrakes
Recommend Dealer
Yes

Other Employees Tagged: Michael Palmer

Mar 22, 2021

Koons Sterling Ford responded

John - Thank you so much for sharing so many kind words about Syed and Mike! We are delighted to hear that you had a five-star-worthy car-buying experience. Oir team at Koons Sterling Ford wishes you safe and happy driving!

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