TJ Caforio | Page 3

We bought the SUV we wanted & got a great deal, enough said. Since it had been 13 years since we last purchased a new car we were surprised and unprepared for the length of time it took to agree on price, etc., Since it had been 13 years since we last purchased a new car we were surprised and unprepared for the length of time it took to agree on price, etc., and complete the required paperwork before we were able to leave the dealership. Now that we know all of the departments you have to go through prior to the automobile actually being your we will be better prepared the next time we decide to purchase a car. More

by BGIBSON852 Verified Customer Verified Customer

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Salesperson was pre-occuppied I really feel that the salesperson was pre occupied while attempting to wait on my wife and myself during my sales transaction. I don't know if his o I really feel that the salesperson was pre occupied while attempting to wait on my wife and myself during my sales transaction. I don't know if his other responsibilities was more important than the car sale. Had it not been for the fact that I had my mind made up to purchase the vehicle, I would have just walked away. I am sure that he is really a nice guy, bit nice guys can be distracted. An that he was. Not again More

by CORD.CARTSR Verified Customer Verified Customer

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It was truly one of the nicest experiences I had purchasing Truly a great experience they worked with me on price and my budget for payment i will recommend them to my friends and family in the future Truly a great experience they worked with me on price and my budget for payment i will recommend them to my friends and family in the future More

by MALONEALLISON2 Verified Customer Verified Customer

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Great Service! As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because As always, great service and it took only a few hours to get me back on the road. I would recommend this type of service to everyone I know, because it is unusual to find that anywhere else. More

by THEVASQUEZ4 Verified Customer Verified Customer

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TJ made car buying easy I have not purchased a new car in many years, and have forgotten everything involved. TJ made the experience easy and enjoyable. There was no pressure I have not purchased a new car in many years, and have forgotten everything involved. TJ made the experience easy and enjoyable. There was no pressure to buy and he helped me in every way I needed. After the deal was finished he told me to call him anytime with any questions I might have in the future. More

by MPACME Verified Customer Verified Customer

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Good experience with Southern The only thing that kept the overall rating from being excellent was the length of time it took us to get through the process. People were great..4.5 The only thing that kept the overall rating from being excellent was the length of time it took us to get through the process. People were great..4.5 hours was too long. More

by DISEIDEL Verified Customer Verified Customer

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excellent on time polite curtious beautiful waiting area would be nic to have hot dogs pop corn and beer and coctails movies would be nice and recliners on time polite curtious beautiful waiting area would be nic to have hot dogs pop corn and beer and coctails movies would be nice and recliners More

by GENEDESTEFANO64 Verified Customer Verified Customer

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Worst Decision I Have Ever Made I purchased a used 2015 Kia Cadenza on Saturday January 5, 2019. During the test drive everything functioned properly. Once I decided to trade in my v I purchased a used 2015 Kia Cadenza on Saturday January 5, 2019. During the test drive everything functioned properly. Once I decided to trade in my vehicle and purchase the Kia, I had to go through all of the paperwork while they detailed it and gassed it up. On the drive home, my husband was playing with all of the controls, making sure they all still worked. That is when he found out that sunroof was no longer working. We started researching online and read that it might need to be reset if the battery terminals had been disconnected. On Tuesday January 8 my husband drove the car to work because the Kia of Chesapeake is right down the street. The service department at that location said they did not know what was wrong. Around lunch time I spoke to Furman Marshall, my salesman, about this issue and about coming in to make my down payment that they did not collect while I was there purchasing the vehicle. Furman told me that I could come in the following day, Wed. Jan. 9, to give my deposit, drop my car off for service, and get a loaner for the time being. I showed up after work on Wednesday to find that Furman was off. The service department informed me that no appointment was made and that there was not a loaner car for me. TJ had no problem taking my down payment. After explaining to Willie in Service that I had been told I would be taken care of today, he simply apologized and made an appointment for the following day, Thursday Jan. 10. I made yet another trip there and this time I was given a loaner car. Now, in my past experience getting rental cars I was always given something comparable in size to the vehicle that I normally drive. Well, not in this case. They gave me a Kia Rio, a small compact car that made me feel like a giant, hitting my head on the roof anytime I needed to turn my head and check behind me. Once I got on the highway to go home, I noticed the gas tank was on E and actually dropping below the E. This was very frustrating seeing that I had to make an unnecessary exit to stop and get gas so that I could make it home. Friday Jan. 11 I received a voicemail from the service department saying that something strange was definitely going on and that they were going to have to contact corporate on Monday. I called in the morning on Monday Jan. 14 and was told that they still have no idea what is wrong and have no idea how long I will have to have the loaner car. That is when I told them I was unhappy with it so I was told I'd be contacted about a different loaner car. As the day went on, I never got a phone call about the loaner but did hear back about it being a possible switch issue with the sunroof. Today, Tuesday Jan. 15 I was told by service that it was a switch issue and the new switch would take about 3 days to come in. I was then told that I needed to bring the loaner car back because someone else was interested in it and I would get something more comparable in size and features and my Cadenza. At this point, I did not want to even make yet ANOTHER trip there but it seemed like I had no choice. After a long day of work I had to fight through the traffic and go out of my way to exchange vehicles. I am now in a more comparable car, but I am still 110% dissatisfied with how this whole situation has turned out. I have owned the Cadenza for a total of 10 days so far, and it has been stuck back at the dealership for 5 of those days and will be there for AT LEAST 3 more. I am pregnant and have been nothing except stressed out and upset over all of this. I have lost sleep and regretted ever coming to this dealership. I am now worrying that the stress from Kia Lynnhaven is having a negative effect on my unborn child. If I could do this all over again, I would. There is no way in xxxx I would EVER recommend this dealership to anyone. Things have been handled extremely poorly. More

by VaBeach89 Verified Customer Verified Customer

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Spend quality time with the customer. TJ, my sales professional did a great job assisting my needs. He was spread out kind of thin with others but did the best he could do to satisfy my q TJ, my sales professional did a great job assisting my needs. He was spread out kind of thin with others but did the best he could do to satisfy my quest for a new KIA Sorrento. Dealing with Management to negotiate the price I desired was fun and having to make suggestions on how to improve the bottom line. After that was done and the initial paperwork was signed, then came the up-selling first with the Delivery Consultant with the pitch of the protection packages. "Katie" provided a great presentation and worked with me to down-size my cost of the protection products. Until I sat down with "Katie" this was the first mention of what KIA Lynnhaven was going to offer, leaving very little time to review the products before having to have to decide on how to protect my new KIA. Then whisked off to the Finance Manager, whom I learned was from my home state in FL and nearby city. Then came the next pitch of warranty packages not previously discussed by TJ nor the sales manager. Again, without sufficient time to review the packages, I had to make my best decisions. before the price would go up if I made a decision later because now its a used car as explained to me. Now back to TJ, we finally go the vehicle out of Prep and he took his valuable time to discuss, in and around the vehicle, all the neat aspects of the vehicle. Including how to set features up too. Each person I dealt with was knowledgeable and in the end I drove off with my new 2019 KIA Sorrento SX. More

by BRIAN.HOOK2 Verified Customer Verified Customer

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Great Experience Our Salesman was TJ Calforio and we could not have been better served. He was knowledgeble about the vehicles and gave great advice. Not once did we Our Salesman was TJ Calforio and we could not have been better served. He was knowledgeble about the vehicles and gave great advice. Not once did we feel rushed, pushed or anything bu a comfortable converstion. If your going to Southern Kia, use TJ More

by RobertU Verified Customer Verified Customer

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