This dealer should not try to sell cars if they can’t do
online financing. The communication with our sales rep was minimal as I had to ask for updates every step of the process. It should not take 5 days t
online financing. The communication with our sales rep was minimal as I had to ask for updates every step of the process. It should not take 5 days to finalize a car deal, especially for someone preapproved. None the less, the car is fine, but already needs to be taken in to the shop for maintenance due to some minor features that should/could have been repaired prior to resale.
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by jessicahicks78
Verified Customer
Verified Customer
Jan 22, 2025 -
Tom Clark Auto Park responded
Thank you, Jessica, for sharing your experience with us. We understand your concerns regarding the online financing process and communication during your purchase. At James Wood AutoPark, we strive to provide a smooth transaction for our customers, and your feedback is invaluable in helping us uphold our standards. It's good to hear that you're satisfied with the car itself. Please feel free to reach out to us directly so we can assist you further and work towards a positive resolution. Thank you again for your feedback.
Sincerely,
James Wood AutoPark Management | 940-591-9663
TJ Smith helped me get the vehicle I really wanted and
stayed within my budget. He was very patient answering my questions and went above and beyond to help me understand all the technology my vehicle ha
stayed within my budget. He was very patient answering my questions and went above and beyond to help me understand all the technology my vehicle has. I highly recommend him and will be back for my next vehicle purchase.
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by audrey.adams31
Verified Customer
Verified Customer
Jan 10, 2025 -
Tom Clark Auto Park responded
Thank you so much for your wonderful review! We’re thrilled to hear that TJ was able to help you secure the vehicle you wanted while staying within your budget. His dedication to customer service and patience in explaining the technology truly reflects our standards at James Wood Chevrolet Denton. We look forward to assisting you with your next vehicle purchase!
Sincerely,
James Wood AutoPark Management | 940-591-9663
The check engine light came on the day after we bought it
and the truck died the next day. We had to pay $2,000 to get it running again on a "certified" pre-owned car. Obviously not a very rigorous inspect
and the truck died the next day. We had to pay $2,000 to get it running again on a "certified" pre-owned car. Obviously not a very rigorous inspection process.
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by kdpkent
Verified Customer
Verified Customer
Jan 08, 2025 -
Tom Clark Auto Park responded
Thank you for sharing your experience with us. We understand your concerns about the check engine light and the issues you faced with your truck shortly after purchase. At James Wood Chevrolet Denton, we strive to ensure the quality of our certified pre-owned vehicles, and your feedback is essential in helping us improve our inspection process. We encourage you to contact us directly so we can address your situation and work towards a resolution. Thank you for bringing this to our attention.
Sincerely,
James Wood AutoPark Management | 940-591-9663
Great experience working with TJ on the deal.
Would definitely come back again for my next car
Would definitely come back again for my next car
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by brandon.granberry
Verified Customer
Verified Customer
Jan 07, 2025 -
Tom Clark Auto Park responded
Thank you, Brandon! We’re thrilled to hear you had a great experience working with TJ at James Wood Chevrolet Denton. We appreciate your trust in us and look forward to assisting you again for your next car!
Sincerely,
James Wood AutoPark Management | 940-591-9663
TJ went beyond to match my trade in value and getting me
a deal on a new truck. Overall the process was fairly fast and easy. Everyone at James wood was also very pleasant and friendly with my family.
a deal on a new truck. Overall the process was fairly fast and easy. Everyone at James wood was also very pleasant and friendly with my family.
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by Cristian
Verified Customer
Verified Customer
Jan 06, 2025 -
Tom Clark Auto Park responded
Thank you so much for your wonderful review, Cristian! We’re thrilled to hear that TJ went above and beyond to help you with your trade-in and get you a great deal on your new truck. It's great to know that you and your family felt welcomed during your experience at James Wood Chevrolet Denton. We look forward to seeing you again, and we appreciate you sharing your experience! Safe travels in your new truck!
Sincerely,
James Wood AutoPark Management | 940-591-9663
We had an agreement on the out the door price given 4
things were done to the vehicle. Once I go to pickup the vehicle only half the agreed to items were done, with the promise of the third item being co
things were done to the vehicle. Once I go to pickup the vehicle only half the agreed to items were done, with the promise of the third item being completed in the future. The salesman ghosted me when trying to get status on the third item. I had to raise it to the manager to get some attention. Even after that it wasn’t being worked until an issuing with the financing happened.
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by michaeljt0
Verified Customer
Verified Customer
Other Employees Tagged:
Chase Waley
Jan 02, 2025 -
Tom Clark Auto Park responded
Thank you for sharing your experience with us. We appreciate your feedback, Michael. It is concerning to hear about the issues regarding the vehicle and communication. Your concerns are important to us, and we would like the opportunity to address them further. Please feel free to reach out to us directly at James Wood Chevrolet Denton. We are committed to ensuring our customers receive the best service possible.
Sincerely,
James Wood AutoPark Management | 940-591-9663
It was great so smooth and quick.
Got us the car and did the whole deal over the phone.
Got us the car and did the whole deal over the phone.
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by chrismchristopherson
Verified Customer
Verified Customer
Dec 30, 2024 -
Tom Clark Auto Park responded
Thank you for your fantastic review! We're thrilled to hear that your experience at James Wood Chevrolet Denton was smooth and quick and that we could assist you with your car purchase over the phone. We appreciate your feedback and look forward to helping you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
TJ was amazing.
He was very knowledgeable and made the entire experience quick and easy.
He was very knowledgeable and made the entire experience quick and easy.
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by JBIGBIE1
Verified Customer
Verified Customer
Dec 23, 2024 -
Tom Clark Auto Park responded
Thank you for your wonderful review! We’re thrilled to hear that TJ provided you with a quick and easy experience at James Wood Chevrolet Denton. His knowledge and dedication make a big difference, and we appreciate you recognizing his efforts. We look forward to serving you again!
Sincerely,
James Wood AutoPark Management | 940-591-9663
TJ was attentive and informative through the whole
process and handled my infinite questions professionally and intently. The whole process was pretty quick and painless, and didn’t feel like the drea
process and handled my infinite questions professionally and intently. The whole process was pretty quick and painless, and didn’t feel like the dreaded infamous stealership scam.
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by crsager
Verified Customer
Verified Customer
Dec 12, 2024 -
Tom Clark Auto Park responded
Thank you for your wonderful review! We’re thrilled to hear that TJ was attentive and informative throughout your experience with us at James Wood Chevrolet Denton. Providing a quick and painless process is what we aim for, and we're glad to know you felt that way. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
TJ really helped us.
We had a quick and smooth carbuying experience without a lot of hassle.
We had a quick and smooth carbuying experience without a lot of hassle.
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by MNMANCHA
Verified Customer
Verified Customer
Dec 10, 2024 -
Tom Clark Auto Park responded
Thank you for your kind words! We're thrilled to hear that you had a quick and smooth car-buying experience at James Wood AutoPark. It's great to know that TJ was able to assist you effectively. We appreciate your feedback and hope to see you again soon!
Sincerely,
James Wood AutoPark Management | 940-591-9663
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