TRACY SMITH

I bought this truck from Big M and was promised $9. 99 oil changes for as long as I owned the vehicle and kept the GoBigM.com sticker in the back window. It's still there but oil changes are approximat 99 oil changes for as long as I owned the vehicle and kept the GoBigM.com sticker in the back window. It's still there but oil changes are approximately $15 because they are "forced" to add an environmental fee and sales tax. Big M is losing money on every oil change, charging the difference to advertising/marketing because I'm driving around with the sticker, presumably telling everyone what a great deal I got. Big M should eat the additional loss, adjust their price so it totals $9.99 to the customer and keep their word with me, their customer. Instead, I'm driving around and telling people how Big M doesn't keep their (contractual) word. It's a small thing but if a company can't do what they say on something small, I'm not going to trust them on something as large as a vehicle purchase. As I'm repeating this story multiple times to your potential future customers, I wonder if it was worth it. More

by joestsr Verified Customer Verified Customer

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We have a couple local dealerships here in town. And BIG M has the best service from the others. And BIG M has the best service from the others. More

by budroo06 Verified Customer Verified Customer

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They give great service at a great price. I like how nice the techs are and the suggestions for service I like how nice the techs are and the suggestions for service More

by wreneric38 Verified Customer Verified Customer

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Mark Langley and Jason Richardson are the absolute best. Highly recommend. Only place I buy my cars from. Highly recommend. Only place I buy my cars from. More

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They were good. The only thing they lost my tire nut changer. It was too expensive but the guy at the desk was awsome. The only thing they lost my tire nut changer. It was too expensive but the guy at the desk was awsome. More

by crapgirl Verified Customer Verified Customer

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As always, a great service department with great value. I've never had an issue coming here! I've never had an issue coming here! More

by jimmybrandon78 Verified Customer Verified Customer

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Great service on my my vehicle. They fixed my recall and did a great service in a timely manner They fixed my recall and did a great service in a timely manner More

by chuck Underwood Verified Customer Verified Customer

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