TRACY SMITH
TRACY SMITH at Big M Chevrolet

TRACY SMITH

Service Manager

Big M Chevrolet

704 N. Dixie Blvd
Radcliff, KY 40160

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4.4
34 Reviews
4.4

34 Reviews

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34 Reviews of TRACY SMITH

February 19, 2026

Dealership Rating
Employee Rating

I like the fact that your service department is clean, neat and all the people are extremely nice More

by cdowell1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 18, 2026

Dealership Rating
Employee Rating

Sadly, this is the worst vehicle buying and service experience of my life. The truck I bought is a 24 Silverado trail boss and it's been riddled with computer gremlins effecting the infotainment and da More

by beefstew44
Recommend Dealer
No

Other Employees Tagged: MARK LANGLEY , I'm not head hunting. This is a general review. There's plenty of blame to go around.

February 16, 2026

Dealership Rating
Employee Rating

Excellent. Had my 2024 Chevrolet Colorado in service. Tracy and his staff went way out of their way to make sure I was was taken care of . Mark (salesman) hel More

by Greg.hornback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MARK LANGLEY, Trey Russell

February 09, 2026

Dealership Rating
Employee Rating

Friendly staff and professional, clean facilities, keeps you updated while waiting for your vehicle. Always enjoy the coffee. More

by bobbybagshaw1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

February 05, 2026

Dealership Rating
Employee Rating

DMarcus was professional with the selling of the vehicle to my wife have no complaints More

by Kyle.Gilkerson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Dunn, DMarcus Champion

January 21, 2026

Dealership Rating
Employee Rating

They always do a great job when I come to see them great people to do your business with More

by shawnterry8377
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Big M Chevrolet responded

Thanks, Shawn!

January 02, 2026

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Employee Rating

Thank you for the excellent service and treatment, I will becoming back in the future More

by sanders.marcus10
Recommend Dealer
Yes

Other Employees Tagged: Jessica Dunn

January 01, 2026

Dealership Rating
Employee Rating

Everything was fine but I asked if they put air in the tires along with the oil change to which they said yes, but there had been no air added to my tires after completion More

by danimoss987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 10, 2025

Dealership Rating
Employee Rating

Staff is always helpful. Job done right. Wait time is minimal with an appt. Good job More

by wait.subtler.0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 18, 2025

Dealership Rating
Employee Rating

Did the 75,000 mile service, oil change cabin air filter, and tire rotation, all went well but was was a little pricey. More

by bncocusa01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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