MARK LANGLEY

We have a blazer EV. Wife went to plug it in one day and it wouldn't charge. Determined it was the charging cable. Contacted the dealership and they requested we bring th Wife went to plug it in one day and it wouldn't charge. Determined it was the charging cable. Contacted the dealership and they requested we bring the charger and the vehicle in. Although I knew it was the charger, this was understandable and of course when we brought it in they confirmed it was the cable. Our salesman charged the truck for is while she was there which was awesome. Couple days later, they call that new charger is in. Wife picks it up and brings it home. We were given a stage 3 charger. I have it installed and she chargers the truck again. Being we had a 2 stage dual charger I ended up calling back and inquiring why we got a stage 3. Come to find out, they ordered the wrong one and now I had to have the stage 3 Uninstaller from my home and bring it back before they could order the correct cable. I have it Uninstaller and bring it in and am told by the service manager that they actually ordered it the day before. Yet we couldn't keep the stage 3 until the stage 2 came in. Then I was also told the stage 2 was on a national back order and unknown when it would be in and they would call when it came in. All this was mid March. Come April 14, I locate one at a dealership 2 hours away and drive there and end up purchasing it out of pocket (mind you, this replacement is under factory warranty on our vehicle). About 2 weeks later my wife calls the dealer to get an update on the charger. (She called our salesman as its always a long wait on hold or lack of info when calling the service department). He checks and informs my wife the charger is in. This was on April 30. So May 1, she goes and picks it up. She gets a receipt/invoice for it and it shows received April 7. So a week before I ended up paying out of pocket the charger was there, yet we were never called. So through all this experience I ended up out of pocket for installing amd Un installing the wrong charger they gave us plus the cost of a whole new charger. Not happy at all with how this was handled with the service department. Serious lack of communication/follow through with service and apparently parts department as well. The only great thing about dealing with this dealership is our salesman (Mark Langley). He's 5 stars all day long. Service needs to step up. More

by Bryant Verified Customer Verified Customer

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Everybody was Very friendly, answered all questions that were asked, very quick with trade in appraisals. were asked, very quick with trade in appraisals. More

by clydeahunt10 Verified Customer Verified Customer

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Big M on the Dixie is like a home away from home. When you walk into their spacious showroom, it is like walking into your living room. Looking for something a little cozier step into their coffee ro When you walk into their spacious showroom, it is like walking into your living room. Looking for something a little cozier step into their coffee room and relax. The team at Big M is like one big happy family. More

by rproach0 Verified Customer Verified Customer

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Mark was easy to work with and found exactly what I was looking for. Explained the vehicle thoroughly. looking for. Explained the vehicle thoroughly. More

by omckinney83 Verified Customer Verified Customer

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Mark was so easy to work with! He listened to what I wanted and delivered He listened to what I wanted and delivered More

by drirwin Verified Customer Verified Customer

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Everyone was very kind and courteous and that made purchasing my first car seamless and stress free. purchasing my first car seamless and stress free. More

by amayaellen02 Verified Customer Verified Customer

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Sadly, this is the worst vehicle buying and service experience of my life. The truck I bought is a 24 Silverado trail boss and it's been riddled with computer gremlins effecting the infotainment and da experience of my life. The truck I bought is a 24 Silverado trail boss and it's been riddled with computer gremlins effecting the infotainment and dash displays (among other things) since the day I took it home with 9 miles on it. BigM and GM have both spent their time blaming the other and ultimately washing their hands of it. I mean, they got my money already. Why would they care? Furthermore, I've paid for service several times that includes tire rotation and they almost never do the rotation and certainly never do it properly. (Herb Jones doesn't rotate correctly either) I WILL NEVER BUY ANOTHER GM PRODUCT Signed, Not a male Karen More

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A very friendly environment in the dealership felt like family. It was a very hopping place that day, but we got through it. family. It was a very hopping place that day, but we got through it. More

by sunshine29ky Verified Customer Verified Customer

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Great staff and service! Mark has gone above and beyond on every vehicle I’ve purchased. Mark has gone above and beyond on every vehicle I’ve purchased. More

by Theresa P Verified Customer Verified Customer

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Mark Langley was our sales representative. He was awesome. I’d recommend him to friends. He was awesome. I’d recommend him to friends. More

by thewebbsbikes Verified Customer Verified Customer

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