Tameka Jones | Page 2

I am extremely dissatisfied with my service experience. My vehicle has been at the dealership since July 12, and the process has been far too long and frustrating. Although I was told my vehicle was ready My vehicle has been at the dealership since July 12, and the process has been far too long and frustrating. Although I was told my vehicle was ready for pickup, I was later informed that the dealership was still waiting for a district manager’s response regarding the situation. I have had to repeatedly follow up to get information about my own vehicle rather than receiving consistent and proactive communication from the dealership. I was also informed that an approximately $1,800 vacuum pump replacement was needed, despite having previously had the vacuum pump replaced. The biggest issue is not simply the repair itself—it is the lack of timely communication, transparency, and resolution. I purchased a Kia expecting dependable service and support, and this experience has significantly affected my confidence in both the dealership and the Kia brand. I would like Kia to review how this matter has been handled and address the communication, extended repair timeline, and recurring vacuum pump issue. Customers should not have to repeatedly chase the dealership for answers or wait this long for a resolution. More

by FENDERSONK Verified Customer Verified Customer

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The folks over there are always helpful, and Tameka has given me excellent customer service through each visit given me excellent customer service through each visit More

by BURDENA08 Verified Customer Verified Customer

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Tameka took very good care of me. I came in for warranty work and she got me in and out. Excellent customer service. I came in for warranty work and she got me in and out. Excellent customer service. More

by parnell.jack Verified Customer Verified Customer

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They fixed a problem that I had that could not be fixed at another dealership they listened to my concerns and came up with the solution. Very happy and will return at another dealership they listened to my concerns and came up with the solution. Very happy and will return More

by Coolbrit470 Verified Customer Verified Customer

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Nice, Clean, Professional and very friendly environment. I recommend anyone who is in the market for a new or used vehicle Kia is the perfect place to come shop I recommend anyone who is in the market for a new or used vehicle Kia is the perfect place to come shop More

by cassandrabarksdale3 Verified Customer Verified Customer

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Great customer service, Treated with respect. Friendly and knowledgeable. Everyone in the building was outstanding. Friendly and knowledgeable. Everyone in the building was outstanding. More

by rchambers0606 Verified Customer Verified Customer

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The customer service has been horrible. Every time I speak with someone, I’m given completely different information. Every single time I’ve called for an update, I’ve waited on hold for ove Every time I speak with someone, I’m given completely different information. Every single time I’ve called for an update, I’ve waited on hold for over 40 minutes—only to receive another conflicting answer. My questions are never fully answered, and the entire experience has been extremely frustrating. They need new management because, with stronger leadership and better systems in place, customers would not be subjected to such consistently poor service. More

by francoashley75 Verified Customer Verified Customer

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Fast service! I had an oil change and tire rotation done. My service was completed in less than an hour in the afternoon! I had an oil change and tire rotation done. My service was completed in less than an hour in the afternoon! More

by sandralmob Verified Customer Verified Customer

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Service department was horrible no customer service care and I have been in 4 times for same issue and I have been in 4 times for same issue More

by sandkpowell0528 Verified Customer Verified Customer

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Clean and convenient, professional great atmosphere everyone is friendly. Waiting area is comfortable and accessible everyone is friendly. Waiting area is comfortable and accessible More

by canterchad1 Verified Customer Verified Customer

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