Tami Santoro | Page 9

I had my car , S60 2016, towed to the dealership because it needed a new alternator. The car arrived there late on a Monday. The Customer service representative Tammy let me know my car arrived. I did not it needed a new alternator. The car arrived there late on a Monday. The Customer service representative Tammy let me know my car arrived. I did not hear from the dealership on Tuesday . Wednesday 10:15 am I got a call saying it was the alternator and the secondary battery. She said the alternator would be delivered to the dealership Thursday and my car would be repaired. I never got a call on Thursday about any updates on my car. Friday morning I called Tammy at 11:15am; her voice mail said I am away from my desk or helping another customer, please leave your message. I left a message. By 4:30 pm on Friday I still hadn’t heard a word so I called and spoke to Jason. He informed me my car had just been finished. I asked about Tammy and he said she was off. So… why didn’t her voice mail say “ out of office”? I had informed Tammy that I would need the car delivered to me due to family health condition and was told “ of course , no problem”. Jason then told me all the Drivers had left and there was no one to bring my car to me. So I said Saturday first thing would be ok. Jason then said we have no drivers on the weekend. At this point I was quite annoyed so I said Monday would be fine with a 25% discount off my bill. He put me on hold and the a receptionist picked up the line and asked who I was waiting for and I said Jason ; she said At which location ; I said East Hanover. She then told me there was nobody at that location named Jason. I said I was just speaking with him. She then sent my call to a general voice mailbox . Not happy! Jason called back and miraculously they found two people to deliver my car back to me plus a 10% discount. My complaint is lack of communication , the length of time it took to fix my car , and that I had to deal with all of this unprofessional customer service. We had been a customer of theirs for 6 years and pre-pandemic they were great to deal with…. Can’t say that now. More

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Have bought 4 cars here and have them all serviced over years. Tami Santorini in service is just incredible. Knowledgeable, helpful, and a genuinely decent and caring person. years. Tami Santorini in service is just incredible. Knowledgeable, helpful, and a genuinely decent and caring person. More

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I have my two XC90 serviced here for 4 years. Great service and positive customer experience. Get jobs done on time and high quality Great service and positive customer experience. Get jobs done on time and high quality More

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Tami provided great service for our XC90. As always the entire staff at Prestige is professional, personable and a pleasure to work with. As always the entire staff at Prestige is professional, personable and a pleasure to work with. More

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I have been using Prestige Volvo to service my vehicle since 2014. They have been consistently accommodating and fair. since 2014. They have been consistently accommodating and fair. More

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In the past I have had the pleasure to work with Bob Knott and Patricia Sommerville they are always wonderful to work with very knowledgeable and accommodating. This time around I had a good fortune of Knott and Patricia Sommerville they are always wonderful to work with very knowledgeable and accommodating. This time around I had a good fortune of working with Tami Santoro very much so fit that same bill, friendly, courteous, accommodating plus she was able to manage so many other things at the same time as she was taking care of me but I never felt neglected . The service department at Prestige Volvo in East Hanover New Jersey has taken care of my car since 2006. In this day and age where service in and of itself is a difficult thing to find, everyone I have dealt with at Prestige Volvo in East Hanover has kept my vehicle in tiptop shape and makes me feel like family. Very hard thing to find in 2022 More

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Welcoming, friendly, professional and a dealer and service center that make you feel like an appreciated customer. As much as I enjoy my Volvo what makes my vehicle experience exceptional is the serv service center that make you feel like an appreciated customer. As much as I enjoy my Volvo what makes my vehicle experience exceptional is the service at Prestige. From the check-in with Tami, comfortable customer waiting area, excellent service of my vehicle, plus the courtesy car wash all combined to make my service experience enjoyable. More

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Excellent helpful customer service. Quality professional mechanics who are happy to explain your car repairs. 4 years with Prestige and no complaints. They couldn't be nicer. Quality professional mechanics who are happy to explain your car repairs. 4 years with Prestige and no complaints. They couldn't be nicer. More

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Very nice people. Tami could not have been more helpful. I would recommend this dealership and the service department to anyone. Tami could not have been more helpful. I would recommend this dealership and the service department to anyone. More

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I visited them twice for services and both was excellent customer service and very professional customer service and very professional More

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