Tami Santoro

I have had nothing but great experiences with this Volvo service center brought my car here and I have been having is serviced here ever since. Tammi was my original advisor and she was amazing and now I ha service center brought my car here and I have been having is serviced here ever since. Tammi was my original advisor and she was amazing and now I have Kelwin how is also amazing. Mechanics are kind and caring I can't say enough good things about the entire service department. They go above and beyond to make your experience easy. I would recommend Prestige Volvo of east Hanover to anyone looking or owning a Volvo. More

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AN UNMITIGATED NIGHTMARE — ENGINE FAILURE, HIGHWAY SHUTDOWN, AND FINANCIAL LOSSES Our experience with Prestige Volvo Cars East Hanover was deeply disappointing. After approximately six years of own SHUTDOWN, AND FINANCIAL LOSSES Our experience with Prestige Volvo Cars East Hanover was deeply disappointing. After approximately six years of owning our 2016 Volvo XC60, we ultimately sold it as a nonrunning vehicle at a substantial loss. For approximately TWO YEARS, our Volvo repeatedly displayed the warning, “SHUT ENGINE IMMEDIATELY – COOLANT.” We returned to Prestige numerous times. Coolant was repeatedly topped off, but the warnings continued. The underlying problem was never successfully diagnosed and corrected. This was not an isolated breakdown. Prestige had numerous opportunities over two years to investigate a warning explicitly instructing us to shut off the engine immediately. Yet the problem persisted until the original engine ultimately failed. We purchased coolant at gas stations at least seven times, exhausted an entire year's AAA roadside assistance calls, and missed work because of repeated vehicle problems. At ~90,000 miles, the original engine suffered CATASTROPHIC FAILURE! Our extended warranty provider, Zurich, approved a replacement engine with approximately 50,000 miles was installed. We hoped our problems were finally over. THEY WEREN'T. Within days of the engine replacement, warning lights returned. On May 2, 2026, the vehicle SUDDENLY SHUT DOWN while I was driving on Route 46 East in Parsippany. I lost engine power in active highway traffic and fortunately coasted into Veterans Memorial Park. No one was injured, but it was a frightening and potentially very dangerous incident. Had this happened on Route 280 or the Garden State Parkway, the outcome could have been far worse. Prestige subsequently diagnosed an Engine Control Module (ECM) failure and quoted approximately $2,654 for another repair, with about $450 for diagnostics. The dealership maintained that the ECM failure was unrelated to the recent engine replacement. An engine replacement involves many electrical connections, sensors, and wiring components. Could the ECM failure have been related to the recent engine removal and replacement? I don't know. I suspect yes. But given the timing, I believe the circumstances warranted a thorough technical explanation. On May 5, I reported the shutdown to Volvo Cars USA. On May 7 and May 11, I requested diagnostic fault codes, technician findings, and a written explanation before authorizing additional repair expenses. On May 13, Prestige's said its diagnostics found no connection to the engine replacement and declined responsibility for the ECM repair. Equally disappointing was the lack of intervention from dealership ownership. After years of service visits and substantial expenses, we expected leadership to ensure our concerns received a thorough review. That never happened to our satisfaction. Volvo Corporate also declined goodwill assistance on May 13, citing the vehicle's age and warranty status. Customer Care said it was not a technical or diagnostic resource and referred us back to Prestige. We never received the independent technical investigation we requested. The financial consequences were substantial: repeated service expenses, coolant purchases, exhausted roadside assistance, missed work, transportation costs, and ultimately the loss of our vehicle. We sold the disabled XC60 to CarBrain for a fraction of its value while still owing a final car payment. I cannot prove that the engine replacement caused the ECM failure. But after two years of unresolved coolant warnings, catastrophic engine failure, a frightening highway shutdown, and no satisfactory resolution from Prestige Volvo or Volvo Corporate, we completely lost confidence in both companies. For years, we believed Volvo represented safety, quality, and reliability. Our experience shattered that confidence. Buyers deserve to know what happened to us. If our experience helps even one family avoid the financial losses, repeated breakdowns, safety concerns its worth it. More

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This is the third Volvo I have purchased from this dealership and I can hands down guarantee I will never purchase a car from anywhere else. The service I have received over the years keeps me coming dealership and I can hands down guarantee I will never purchase a car from anywhere else. The service I have received over the years keeps me coming back each and every time. Ron Landstrom is a wonderful person and an incredible sales person. He works each and every time to make sure I am happy, satisfied and in a car that is comfortable, safe, reliable, and cost efficient. He answers all calls quickly and works hard to answer each and every question. Ronnie is the reason I keep coming back to Prestige Volvo in East Hanover. More

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This was an outstanding visit. My service advisor Kelwin Castillo was very thorough and efficient. The service technicians did an excellent job taking care of our Volvo just like My service advisor Kelwin Castillo was very thorough and efficient. The service technicians did an excellent job taking care of our Volvo just like the Prestige team has been doing for our family for 25 years. Kelwin is another trusted service team member just like Emily Mamede, Jason Reed, Bob Knott, Patricia Sommerville, Tami Santoro, and Jay Rosen. Volvo makes great cars; the Prestige team (including our sales professional Rich Curto) is why we have driven Volvo for 25 years. It is a great place to do business. Thank you. More

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The dealership is very knowledgeable about Volvo’s, employees are attentive, competent, and helpful. They listen to your concerns and seem to do the best they can to address the concerns. It is a tou employees are attentive, competent, and helpful. They listen to your concerns and seem to do the best they can to address the concerns. It is a tough market at the moment and they are willing to work with you to make a deal and achieve your goals. More

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Outstanding Volvo dealer. Now own a XC 60 and a XC90 so at Prestige Volvo more often than most people. I feel that they take whatever time is ended to go over my service appoi Now own a XC 60 and a XC90 so at Prestige Volvo more often than most people. I feel that they take whatever time is ended to go over my service appointment needs. Sometimes they say something needs to be worked on but can wait till the next service time. Tami Santoro has been my service adviser for years and she treats me like a friend. A very knowledgeable person with Volvo cars. While I wait for my car to be service I always stop by Sales Department and see Ron Landstrom to talk about Volvos. Pre-Owned is where he is helping people find the Volvo for them. A wonderful knowledgeable man. Service or Sales Prestige Volvo is the Dealer see.. More

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KC in service was excellent, professional and efficient. Overall dealership experience was quick and great. Overall dealership experience was quick and great. More

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Emily and the servicing staff are the best and helped me right away. I only go to Prestige and love my XC60. Thank you everyone for excellent service as always . right away. I only go to Prestige and love my XC60. Thank you everyone for excellent service as always . More

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Ron and the Prestige Volvo team have been helping our family with our car purchases for the last 15 years, as we are in our 4th XC90. Responsive service, nothing but good things to say overall. family with our car purchases for the last 15 years, as we are in our 4th XC90. Responsive service, nothing but good things to say overall. More

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Prestige Volvo always delivers! I took my 2025 XC90 Hybrid in for service and was quickly greeted by Kelwin “KC”. He made sure my service including software updates were done correc I took my 2025 XC90 Hybrid in for service and was quickly greeted by Kelwin “KC”. He made sure my service including software updates were done correctly and quickly. KC is excellent. He has helped me in the past with my 2021 S60. He has a pleasant smile and great personality. He always goes above and beyond to make sure the customer is satisfied. Thank you Kelwin. You truly are the best!!! More

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