Tami Willett | Page 8

Excellent customer service everyone was so friendly. Pleasure doing business here this is the second vehicle I’ve gotten from west side would definitely recommend them to friends and family Pleasure doing business here this is the second vehicle I’ve gotten from west side would definitely recommend them to friends and family More

by nicarybud Verified Customer Verified Customer

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Great with detail when it comes to their service. I depend on my vechical for work and family transportation. Miles add up quick and the little things can add up quick if not noticed. depend on my vechical for work and family transportation. Miles add up quick and the little things can add up quick if not noticed. More

by MDFAHRMAN86 Verified Customer Verified Customer

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Bought my car here, after lots of research.Bring my car Bought my car here, after lots of research. Bring my car here to be serviced, as they are Awesome at that too! Love Westside VW Bought my car here, after lots of research. Bring my car here to be serviced, as they are Awesome at that too! Love Westside VW More

by barterjones Verified Customer Verified Customer

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I'm an RN who works in the ICU and I live 45 minutes I'm an RN who works in the ICU and I live 45 minutes away from the hospital. I need a dependable car to get to and from work, and it is especiall I'm an RN who works in the ICU and I live 45 minutes away from the hospital. I need a dependable car to get to and from work, and it is especially important when I'm on call that I can depend on my vehicle My suggestion to any healthcare worker seeking a dependable car and good customer service is to run fast and far from Luther. I bought a Used Volkswagen Jetta Sportwagen TDI from Brian. He was very helpful and friendly, and I even commented that I would definitely buy my next new car from them. UNFORTUNATELY, it started having problems before it even got home. The car was shaking at 65mph and bogging down while driving a consistent speed. My husband tried calling and emailing Brian the next day, but there was no reply. I eventually talked with someone in the service department because at that point the check engine light had come on. I made an appointment to bring it in and be looked at. My husband finally got in touch with Brian and said we wanted to return the car. However, by the time we talked to an actual person, it was past the five day return policy - about a week after purchase. I have always wanted a Volkswagen wagon, but this car was causing me some concerns. I was completely fine with exchanging the wagon I initially bought and financing a new wagon in order to get a dependable car. Brian assured us they would stand by their car and make us happy. I was two hours into the drive down to pick up the new car when I got a phone call saying they would not take the car back in trade for what I paid or purchase it back. Essentially they sold me a dud car that they lied about inspecting before selling it to me and then refused to make things right. We live three hours away from this dealership and this process of disappoint has taken several days of our time and numerous tanks of gas. More

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Westside VW is the BEST! Tom Daly is not only someone you can trust, but makes it a pleasure to buy from him! I will buy my next car at Westside VW. Tom Daly is not only someone you can trust, but makes it a pleasure to buy from him! I will buy my next car at Westside VW. More

by BKOVERLID Verified Customer Verified Customer

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Purchased a 2018 Tiguan SEL I went in with a very specific idea of what I wanted, so my experience was quick and smooth. I test met with Vad on Tuesday and test drove a car. I ca I went in with a very specific idea of what I wanted, so my experience was quick and smooth. I test met with Vad on Tuesday and test drove a car. I came back the next day to test drive another car that hadn't been on the lot the day before and loved it, so I took purchased that day! I do have one minor complaint- when I took possession of the car, the gas light was already on. Not a huge deal, but definitely a buzzkill for that new car joy to have to immediately try and find a gas station! More

by PKDAILEYRUDDY Verified Customer Verified Customer

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The experience was fantastic! They gave me a great offer on my trade in, the price of the car I bought was well below market value and got me approved for better financing than I expected. I would absolutel on my trade in, the price of the car I bought was well below market value and got me approved for better financing than I expected. I would absolutely look here for my next car. More

by JHAGGAR Verified Customer Verified Customer

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Very helpful and informative even during this difficult time I would recommend this dealership to anyone looking for a new or used car. Troy Huber time I would recommend this dealership to anyone looking for a new or used car. Troy Huber More

by THUBER1969 Verified Customer Verified Customer

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No More Car Washes? My last two appointments with the team did not include a "free" car wash. I bought my car from Luther VW and just recently was in to get my Luther VW- My last two appointments with the team did not include a "free" car wash. I bought my car from Luther VW and just recently was in to get my Luther VW-bought tires/rims swapped for my summer set. Take an extra 15 minutes and wash the clients car. I should not have to ask for this. EDIT: This form should not require me to outline who helped me - I do not know individuals names yet my feedback is still valid. More

by ejohansen Verified Customer Verified Customer

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Easy buying and trade-in process Was a great buying experience. Lots of personal attention even as Helton was being requested by several customers. Process was easy with up front pri Was a great buying experience. Lots of personal attention even as Helton was being requested by several customers. Process was easy with up front pricing on cars and well explained details/rationale for value of my trade-in. Car I purchased was already clean, but they cleaned it again and filled up the tank. Very straight forward process no hidden agendas, etc. Highly recommend! More

by CDSINGER1 Verified Customer Verified Customer

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