Tammy Kopp | Page 3

Flat tire replacement I came in to have a flat tire replaced. Since they did not have a tire in stock, they moved the spare to a back wheel, a safer location. They replaced I came in to have a flat tire replaced. Since they did not have a tire in stock, they moved the spare to a back wheel, a safer location. They replaced the tire the next day. Everyone was very friendly and efficient. And I got two free car washes in two days! More

by Darlene Verified Customer Verified Customer

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great service at Sunnyside The staff is always friendly and service was done in a timely manner. In addition to routine oil change & tire rotation I asked for someone to investi The staff is always friendly and service was done in a timely manner. In addition to routine oil change & tire rotation I asked for someone to investigate a sound heard when turning left. They drove it & thoroughly checked it out. Possibly just a loose wheel cover that was corrected after rotating the tires. There was no charge for this service. Thank you! More

by C_ANNABLE Verified Customer Verified Customer

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Sunnyside is great! We had a very good buying experience at Sunnyside, but what is more important to us is that we have had an excellent experience AFTER the sale Kyl We had a very good buying experience at Sunnyside, but what is more important to us is that we have had an excellent experience AFTER the sale Kyle Kocak was our salesman for our new Colorado. He worked with us in a friendly and professional manner to make sure we were were happy with our purchase. We are. Through no fault of the dealership we had to have an Onstar module replaced twice. Kyle was always available to make sure everything was going OK. Tammy in service was fantastic and made the process of replacing the parts as smooth as possible. Sunnyside has a great team of people who work together to make sure the consumer is as happy after the sale as when they bought the vehicle. Thanks Kyle, Matt , and Tammy for putting the customer first. More

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My Place! Straight to the point and no waste of my time. Nowadays efficiency is the name of the game and they have it at Sunnyside Chevy. Just got serviced las Straight to the point and no waste of my time. Nowadays efficiency is the name of the game and they have it at Sunnyside Chevy. Just got serviced last week and they excelled with only good things to say. I love my Volt I got there and will get my girlfriend a new car, pretty soon, from Sunnyside! More

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"Best Experience" I stopped by Sunnyside Chevrolet on March 1st. I was looking to get my 2012 Chevy Equinox washed. I was told it was closed due some painting in th I stopped by Sunnyside Chevrolet on March 1st. I was looking to get my 2012 Chevy Equinox washed. I was told it was closed due some painting in the booth. Since I was there I began looking at the new Equinox. Mike Foley asked if I needed help. I told him I was just looking. He started asking me about my car. We then sat down and he explained the new features on the 2014 models. We discussed a possible trade. Mike and Matt Smolik worked on the numbers and we all came close to a deal. Then they asked me about a possible lease. When they explained the options I had verses the outright purchase, that made up my mind.We closed the deal and I was happy. When I went into the finance office I met Dave Samples. He was very helpful explaining all the details of leasing and we did all the paper work. By now it was closing time.They had the car prepped and brought in front. Mike Foley stayed to show me and explain all the features on the new vehicle. When we were finished it was 7:00 PM. I am very impressed with the professionalism of all three people Mike Foley, Matt Smolik and Dave Samples. The way they treated me, explained everything and the time they took with me was nothing I ever experienced at any other dealer. This was a very very pleasant experience. I have told my neighbors, friends and relatives about my experience. I am sure they will go to Sunnyside. When I am looking for another car in the future I know where I will go, back to to Sunnyside. No pressure, honest caring people and people that go out of their way to make you feel comfortable. And the service after the sale or lease is great also. More

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The area's best Chevy team. The helpful attitudes at Sunnyside Chevrolet are the #1 reason why I continue to do business with this dealership. I have complete confidence in their The helpful attitudes at Sunnyside Chevrolet are the #1 reason why I continue to do business with this dealership. I have complete confidence in their service department and can always count on Kevin Chojnacki in new car sales to be upfront with me when purchasing the type of vehicle that is right for me. After many years of dealing with another local dealer, I know I made the right switch to the area's best team. More

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factory warranty and deler service experience with my Colorado was so bad I sold it and bought a Kia. At 75 yrs old it was tough to switch brand. It was horrible factory, the dealer I experience with my Colorado was so bad I sold it and bought a Kia. At 75 yrs old it was tough to switch brand. It was horrible factory, the dealer I bought it from and your service dept. To much to put in writing. Roger Galippo More

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Took my car in on a Monday and Tammy Kopp greeted me with a smile and welcome. I told her about the issue that the transmission in my 09 Impala felt like it was slipping. After waiting an hour the mechanic s a smile and welcome. I told her about the issue that the transmission in my 09 Impala felt like it was slipping. After waiting an hour the mechanic said he couldn't find anything wrong. I was confused by Tammy assured me that due to the weather he might have not been able to notice it but bring it back if it happens again. The very next day it was happening so Neil Lester the Service manager reached out to me and said bring it back in and while they get your loaner car ready will go for a ride. Not 2 minutes of driving with Neil he has well noticed the issue. I returned to the dealership and was put in a 2014 Impala until my car was repaired (Which was under Warranty). Tammy called me several hours later to say they determined it was the Torque convertor that was slipping and that the warranty company wanted to send out a adjuster to verify and that wouldn't happen until Monday or Tuesday the following week. I was able to keep there Impala until the repairs where done so there was no issue. Repair was approved and my car was ready Thursday 6 days after I took it back in. I picked up my car and the very next day I had a shake in my car. So again Tammy sets me up to bring it back in and puts me in another loaner car. Now the front tire had an issue so I had to buy two new tires. Bottom line is Tammy has great customer service skills and is extremely friendly and I enjoy working with Sunnyside Chevy. They go the extra mile to make your service as good as possible. They understand you could spend your money else where but they make sure to take care of you and appreciate your business. More

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I knew what I was getting into when I called Rick Balsito I knew what I was getting into when I called Rick Balsito up to start my car shopping; Rick has been my car salesman for YEARS. This dealership only I knew what I was getting into when I called Rick Balsito up to start my car shopping; Rick has been my car salesman for YEARS. This dealership only enhanced their goals and dedications to the customer when they brought Rick onboard. That meant the rest was up to the dealership to impress me on this deal, I can say with complete satisfaction, I’m IMPRESSED!!!!! As a GM family vehicle purchase, what can a dealership really do when the prices are pretty much set, welllll, this sales manager found a way and it was the first time I didn’t have to question how, it favored me. I have a small minor issue with the car, nothing that the service department can’t deal with and I expect next week once I get it back up there everything will be ok and the dealings I have had with the service department, have been great, Tammy and Amber have treated me like a person, not a customer, trust me, you want to be treated like a person now days, being treated like a customer comes from some bodies text book of customer service, I’m a person, not a chapter in a text book. Rick also knows I am a very candid person and when it comes to dealing with the person(s) on the finance side, I like it honest, straight, no magical calculators and again, I’m a person…. Dave was able to delivery, thanks Dave!!!!! Thank you Sunnyside Elyria, I have also been a constant customer of the Sunnyside family, it has been an enterprise that I have always trusted compared to others in the local area. More

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They are always friendly, efficient, and thorough. I feel like they care about me as a person , not just a customer. they have always taken care of unexpected problems, (a flat tire) immediately. I ha feel like they care about me as a person , not just a customer. they have always taken care of unexpected problems, (a flat tire) immediately. I have great confidence in their ability to take care of my vehicle. More

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