We had a great experience and really appreciated Tanya.
They were professional and transparent at all stages of the purchase. Nice facility, good car, and a fair price. We recommend this place!
They were professional and transparent at all stages of the purchase. Nice facility, good car, and a fair price. We recommend this place!
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by JLMEYER0901
Verified Customer
Verified Customer
Aug 13, 2025 -
Volkswagen of Salem responded
It's fantastic to hear that Tanya provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
The whole process was easy!
I felt comfortable and taken care of, thank you a lot!
I felt comfortable and taken care of, thank you a lot!
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by VALENZUELAKEVIN
Verified Customer
Verified Customer
Aug 10, 2025 -
Volkswagen of Salem responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
The sales person was solid.
She did a great job taking care of us during the process. The finance person changed my deal to a different bank once I got ready to sign my purchas
She did a great job taking care of us during the process. The finance person changed my deal to a different bank once I got ready to sign my purchase agreement after we agreed to use a different bank. I was frustrated that he changed the terms abs didn’t fully disclose all of the offer at the time I agreed to purchase and waited till I was signing to let me know it changed. Again sales person was solid the finance person was shady and I won’t buy if that same finance person is involved again.
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by RC
Verified Customer
Verified Customer
Aug 02, 2025 -
Volkswagen of Salem responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Tonya was amazing and beyond helpful.
I felt with a 2020, Volkswagen Passat. I am extremely happy with it so far.
I felt with a 2020, Volkswagen Passat. I am extremely happy with it so far.
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by HARLEYCAT.POWERS
Verified Customer
Verified Customer
Jun 04, 2025 -
Volkswagen of Salem responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
The sales people especially Tawnia were excellent,
working hard to make the best experience possible for me!
working hard to make the best experience possible for me!
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by ZACKNICKTUCKER636
Verified Customer
Verified Customer
Apr 21, 2025 -
Volkswagen of Salem responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Tonya was amazing With getting me situated with my new
model 3 Definitely salesperson of the year
model 3 Definitely salesperson of the year
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by FAZEV9
Verified Customer
Verified Customer
Mar 29, 2025 -
Volkswagen of Salem responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Thanks for the sandwich, coffee and second key made for
me. It made a positive difference.
me. It made a positive difference.
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by GRANTOLDS
Verified Customer
Verified Customer
Mar 25, 2025 -
Volkswagen of Salem responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
I was very pleased with the professional service and
courtesy that we were given. I will recommend this car dealership to all my friends and family. Thank you for a great experience in what could have b
courtesy that we were given. I will recommend this car dealership to all my friends and family. Thank you for a great experience in what could have been and is often known to be an extremely difficult experience for most customers.
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by LOGGERSETH
Verified Customer
Verified Customer
Mar 17, 2025 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Sold us a car with a cracked windshield and then wont
help to fix it. Took delivery at night so no way to see it. Can not recomend this dealership.
help to fix it. Took delivery at night so no way to see it. Can not recomend this dealership.
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by TODKILGORE
Verified Customer
Verified Customer
Mar 19, 2025 -
Volkswagen of Salem responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Tonya went above and beyond for us, the whole team did.
I was desperate for a lower car payment and needed something bigger after having my son, the vehicle we found was perfect and fit the bill. It took s
I was desperate for a lower car payment and needed something bigger after having my son, the vehicle we found was perfect and fit the bill. It took some negotiations with the banks but the team made it possible and is saving me HUNDREDS!! Thank you VW Salem!!!
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by ccluvr4eva
Verified Customer
Verified Customer
Other Employees Tagged:
Jett
Mar 04, 2025 -
Volkswagen of Salem responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
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