Tara Mullins | Page 85

An Easy and Pleasant Experience This was probably the easiest car purchase I ever made. I went on truecar.com to check what people were paying for the model I wanted. Once you input This was probably the easiest car purchase I ever made. I went on truecar.com to check what people were paying for the model I wanted. Once you input your information several dealers respond with prices. I was glad to see that World Subaru responded first since they were close by and had a good reputation. Jonathan Smith, the internet sales person sent me a price for the model I wanted, but it didn’t have the options I wanted. I went to the World Subaru web site and found a model configured just the way I wanted in the color I wanted in their inventory. When Steve called I asked if he could price that Forester for me and set up a test drive. The appointment was set up and the quote came in less than 30 minutes that was lower than my target price! Jonathan made my appointment with another salesman Steve Stigliano who was waiting for us when we arrived. I was grateful for this since the dealership was very busy with customers at every sales desk and wandering the showroom looking at vehicles. This was the first time I had ever been to a dealership that resembled the busyness you see in car commercials. Usually dealerships are fairly empty with salesmen looking bored. The car I wanted was ready and after making a copy of my license, Steve handed us the keys and sent us on our way, It was nice to be able to take the Forester out for a drive without a salesman in the car. I was wondering when we came back, would there be any haggling. Was the quote a true quote or was is padded with things we didn’t qualify for like college grad discount or military discount. Or would I be able to get the price but mot the 0% interest being promoted. To my, and my wife’s delight, the quote was the quote. Everything was as presented. We got the price quoted and the 0% interest. Steve started the paperwork and all went smoothly. We met with the finance manager, Kristen, a very nice young lady, who offered the extended warrantees which we declined. There was no pressure. She also took care of arranging for the specialty license plates we wanted from the Motor Vehicle Commission. We wanted to pick up the car the following week so we scheduled that. During the week we received emails setting up our Sirius XM radio, setting up our first service complimentary appointment, and more. Steve even took care of contacting our insurance company for us. When we arrived the next Saturday to pick up our car, Steve introduced us to Tara Mullins, a customer care rep with the title Delivery Specialist. Tara went to the car with us and patiently showed us how to work all the electronics and switches as well as answered any questions we may have had. She also gave us a Subaru notebook to write down any questions that may come up. When we go back to get our license plate, she will help with any questions we have, go over everything again and give us a $25 gas gift card. I do plan to ask about the luggage carrier cross bar rails. They came with the vehicle but were in a box in the cargo area. I expected that they would have been installed since they were not an add-on, but were part of the included items. I am guessing that it was just overlooked. I am hoping that World Subaru will install them without charge at our first servicing. All in all, this was an excellent, non-pressured experience with incredibly nice people to work with. Will gladly recommend this dealer to anyone interested in a Subaru. A pleasant and positive experience. More

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Exceptional Service Everyone who worked with me was exceptional. Alli and Tara took really good care of and without any pressure at all. I felt like I made new friends. K Everyone who worked with me was exceptional. Alli and Tara took really good care of and without any pressure at all. I felt like I made new friends. Kristen, who did the financial part, was top-notch—knowledgeable and gracious. Really good experience! More

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Excellent customer service Very honest people. TJ and Tara were amazing. We went straight to the point and they didn’t try to persuade me into something I wasn’t interested in. Very honest people. TJ and Tara were amazing. We went straight to the point and they didn’t try to persuade me into something I wasn’t interested in. I will definitely do business again with them. More

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Great experience with Tara! This review is specifically regarding my experience with Tara, one of the customer care representatives. I had come into WS to go over the features of This review is specifically regarding my experience with Tara, one of the customer care representatives. I had come into WS to go over the features of my new Forrester. Tara did a great job going over the features of the car and answered the questions that had come up during the few weeks I had been driving the car. If she didn’t know the answer to something, she didn’t hesitate to find out from the relevant department. I showed her where a spot of oil had spilled on the car, and she went around to different employees in the Detail section until she found one who knew what to do to get rid of the spill. A few days later, I texted her regarding some features that weren’t working. She spoke to employees at Service, and they knew to expect me when I came in a few hours later. She has been extremely helpful and professional as I get used to the features in my new car. More

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Customer focused professional service This is the fourth vehicle we have purchased from World Subaru and the second one from Rich. This was our first lease experience. Rich was thorough This is the fourth vehicle we have purchased from World Subaru and the second one from Rich. This was our first lease experience. Rich was thorough and patient. He listens and delivers. When it is time for another Subaru we will calling Rich again. Tara is wonderful. She set us up with my husband's car and we were so happy she was available to help with my Forester. Rudy...I cannot say enough great things about Rudy. He is why we get our cars serviced at World. He is patient and understanding. He listens...really listens and he delivers outstanding service. Even if he cannot fix my problem - he does everything he can to try. I trust him...bottom line. More

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Pleasant and professional Low stress buying experience. Lots of friendly help with getting familiar with new car technology. I would recommend visiting this dealership for nex Low stress buying experience. Lots of friendly help with getting familiar with new car technology. I would recommend visiting this dealership for next car purchase. More

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Perfect experience My wife and I had a wonderful experience at world suburu Sam and Tara couldn’t have been nicer they answered every question even explained things a co My wife and I had a wonderful experience at world suburu Sam and Tara couldn’t have been nicer they answered every question even explained things a couple of times to make sure we understood how everything operated I would recommend this dealership to everyone Tara was just great explaining everything to my wife in a easy to understand manner More

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Very positive. Girsh Berman made our car buying experience very positive. We are very pleased with our Subaru Outback. Tara and Nicole were very helpful in teachin Girsh Berman made our car buying experience very positive. We are very pleased with our Subaru Outback. Tara and Nicole were very helpful in teaching us about all of the great features. More

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Helpful and Professional Service My wife and I test drove 3 different models because we didn't know which one we preferred. Our salesman, Lester, was very knowledgeable of the differe My wife and I test drove 3 different models because we didn't know which one we preferred. Our salesman, Lester, was very knowledgeable of the differences between the different models and all the options that each had. We ended up purchasing the '18 Crosstrek Premium. Tara was very helpful in giving us a full in depth tour of our new vehicle. Everyone at the dealership was very friendly and helpful, I can't say anything bad about my experience. More

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Good luck going back Very disappointed with the service at this dealership. The sales experience was fine, but afterwards it has been over a month and they still have not Very disappointed with the service at this dealership. The sales experience was fine, but afterwards it has been over a month and they still have not sent me my new registration. Felt completely tossed aside AFTER I spent good money on a car there. Called and contacted multiple times about getting my new registration and "theyll mail it overnight" is the answer. Been weeks, and still havent received it and my plates are about to expire in 3 days. Unacceptable experience after the fact. More

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