Taralynne Stricklin | Page 25

Doug Clark and Shannon Hollifield were very helpful whenever I went into Crown looking to buy a Jeep Wrangler. I was able to find the perfect vehicle that suited my interests all the while dealing with whenever I went into Crown looking to buy a Jeep Wrangler. I was able to find the perfect vehicle that suited my interests all the while dealing with great customer focused salesmen. I would recommend Crown to anyone looking for a great vehicle and satisfaction with a major decision. More

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I recently purchased a 2014 Jeep Patriot from Crown. The purchase went ok, it's what happened after we drove off the lot that is the issue. We traded in our 2007 Ford, we still owed some money on it but Cro purchase went ok, it's what happened after we drove off the lot that is the issue. We traded in our 2007 Ford, we still owed some money on it but Crown agreed to pay it off, most of it coming from trade in value and a small percentage being negative equity. My husband and I handed over the keys the day we bought our new car and didn't give it a second thought, after all, the car wasn't "ours" anymore, right? Well, a few weeks later, we get a call from our creditor demanding payment on a car that we no longer own. My husband immediately calls the dealer and he is assured that the payment had been sent and the issue should be resolved in a day or two. A week later we get another call from our creditor telling us that if we don't pay by Monday, 2/10, that we will default and be reported to the credit bureau. I then call the dealership and insist on speaking to someone in charge. I am put through to John Lever who states that the system is down for the night but that he will give me a call first thing (9AM) Friday morning. Well its 1PM Friday and I still haven't heard anything. I call the bank to see if by chance the payment has went through. It hasn't. I then call John and he states that he just sent the payment in the mail. (I can only assume that is why he didn't call at 9AM - he was scrambling to get the paperwork ready). He tells me that he couldn't pay for my trade in until he received the money for my new car. He tells me to call the creditor with this information and surely they won't report me to the credit bureau. I do indeed call the creditor and am informed that the car became the dealers responsibility when I traded it in, their payment for it should not be contingent on other factors. I will need to call the creditor Monday to make sure the payment from the dealer has been received, otherwise it will be necessary for me to pay the payment out of my own pocket in order to avoid being reported to the credit bureau. I call John back (and by now I am quite upset - understandably so). I am given a spiel about how the dealer had a twenty day payoff on the loan. I inform him that Friday is indeed the 20th day and the bank had still not received the payment. I also asked about why my husband was told that payment was in the mail last week and yet here he is today telling me he just now sent it. He then proceeds to feed me a line about how he's "In charge of 150 human beings and human beings make mistakes". I then hung up on him because it became obvious that he was going to do nothing to rectify the situation and was simply going to make excuses. I would think that keeping a repeat customer of a >20K vehicle would be more important to Crown than a 5K trade in but apparently not. I definitely won't be going back to them when my husband is looking to buy next year! More

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Rick was very pleasant and helpful! He went over and above to get us what we wanted, One of the best to deal with and would recommend everyone to deal with him. Took a lot of time with us to make sure above to get us what we wanted, One of the best to deal with and would recommend everyone to deal with him. Took a lot of time with us to make sure of what we wanted. Also was very patient with us as we were a little nervous taking this big step. also had a few laughs which made us feel very comfortable. Thank you Rick for all you time!! Tara was great in getting us in and out of finance, she is very pleasant. she made sure of everything we signed and did not push something on us that we did not want!! Thank you Tara for making this a very nice experience!! Jim and Karen Woolls More

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Great car buying experience! Highly recommend this dealership and Chris as a salesman! Pleased with product and price. Impressed with the Feed the Children promotion that day! dealership and Chris as a salesman! Pleased with product and price. Impressed with the Feed the Children promotion that day! More

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Because my purchase was a business purchase, my expectations and demands were very specific. Upon making the decision to purchase a vehicle for our new VP of Sales, I contacted Ray West at the Cro expectations and demands were very specific. Upon making the decision to purchase a vehicle for our new VP of Sales, I contacted Ray West at the Crown dealership in Chattanooga via the telephone. I gave Ray my specifications on the kind of vehicle I desired and our purpose for the purchase: size, fuel economy, business needs, etc. Ray immediately gave me a couple of options that exactly fit with the specifications I had provided. Unfortunately for me, my business tasks required that I have multiple conversations with Ray: each time I had to cut off our phone conversation to handle business needs, Ray was extremely understanding and patient with me, and he took multiple calls from me in the same professional, friendly, helpful manner. In the span of a few hours, Ray had the found the perfect option for our business, and, again, because of business tasks, I could not leave the office to see the vehicle first-hand; so Ray took the time to drive the vehicle to my office for our examination. The next morning resulted in our purchase of the vehicle, a pre-owned 2011 Ford Taurus. Again, Ray drove to my office so that I could drive the vehicle back to the dealership to complete the purchase paperwork. Ray and Taralynne had all the paperwork ready for me when I arrived at their office: they answered a few questions I had, and I was on the road to the office in our new car in less than an hour. If the need arises for another vehicle - whether it is for personal reason or business reasons, I will definitely be calling Ray again: he listened to my needs, offered suggestions and alternatives, and went out of his way to make the experience as easy as possible for me. More

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Ask for Shannon Hollifield! Had an amazing experience. Everyone was extremely friendly and helpfull. They have a great selection of cars and are Very knowledgable. I will recamend to everyone to shop here Everyone was extremely friendly and helpfull. They have a great selection of cars and are Very knowledgable. I will recamend to everyone to shop here. More

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My Experience was very Great mike Ullenberg was very nice and helpful! Wasnt pushy and did everything possible to get me the car i wanted! and helpful! Wasnt pushy and did everything possible to get me the car i wanted! More

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Rick did a great job in getting the best deal possible. I am now driving my brand new jeep!!! Thanks for your hard work!!! We enjoy our new car. am now driving my brand new jeep!!! Thanks for your hard work!!! We enjoy our new car. More

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Straight shooters. Honest and friendly. Most Straight shooters. Honest and friendly. Most pleasurable car buying experience yet. Would definitely go back for future cars. Thanks again to scot Straight shooters. Honest and friendly. Most pleasurable car buying experience yet. Would definitely go back for future cars. Thanks again to scott n darren n tarynne! More

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I had a wonderful experience at my visit today. Everyone was very helpful, friendly, and hardworking. They answered all our questions. I would highly recommend this dealership to everyone. Really happy wit was very helpful, friendly, and hardworking. They answered all our questions. I would highly recommend this dealership to everyone. Really happy with our purchase! More

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